Cafe Rule & Wine Bar

Review summary

1. T

   Tater

   Charlotte7 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Steak was not cooked to appropriate temperature. Pasta just ok Broccoli baffle over fried Service medium
   

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2. K

   Kristen

   Charleston8 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the new changes to the menu. Shrimp scampi was amazing! Tiffany, our server, took great care of us! Thank you!
   

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3. CK

   CherylK

   Western NC2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I celebrated our 55th wedding anniversary with dinner at Cafe Rule. Courtney was our server. Courtney was very attentive and was able to answer all our questions. She even made it possible for me to have dessert that was gluten free. With the reservation I stated that we were celebrating an anniversary and they had especially decorated a table for us. Our food was delicious and prepared just as we asked. The menu is primarily Italian which could make it difficult for anyone who is gluten free but they do have steak and pork chop entrees that are gluten free. We highly recommend
   

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4. R

   Roy VIP

   Charlotte29 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed our dinner experience as usual. Outstanding food and service. Highly recommend Cafe Rule.
   

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5. S

   Stacey

   Charlotte9 reviews

   2.0

   Dined on March 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We were really disappointed. The service was incredibly slow, and the restaurant wasn’t busy. (We went on a Friday night.) The food was very average on every plate. The chicken Marsala was not well executed. The piccata dish had no lemon flavor, and the salmon was very dry and overcooked. Our server was friendly, and the restaurant was beautiful. The owners need to consider matching the prices of the plates to the quality of the food. We overpaid for very average - below average food. We likely won’t go again.
   

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6. B

   Billy

   Jacksonville2 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect place for a quiet date. The service was excellent and the food was great. Highly recommend.
   

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7. A

   Angela

   Charlotte2 reviews

   2.0

   Dined on February 13, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Unfortunately we did not have the best food experience last night...... The calamari was tough, the wedge salad was too "wet" with dressing and the dessert tasted overwhelmingly like mint.
   

   Cafe Rule & Wine BarResponded on February 17, 2025

   Thanks for the review, Angela. We're truly sorry to hear that your experience at Rule didn't meet your expectations. We pride ourselves on our food quality and it's disappointing to hear that you found our calamari tough and the wedge salad too wet. We also apologize for the taste of the dessert. Your feedback is invaluable to us and we'll definitely look into these issues. We hope to have the opportunity to serve you better in the future.
   

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8. T

   Thomas

   New York City1 review

   4.0

   Dined on February 7, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Thongs have changed. Too bright lighting. Wait Staff in jeans and aprons like Cracker Barrel. Scallops tough and overpriced. Waiter was amazing and made it a better experience but overall changes not for the better.
   

   Cafe Rule & Wine BarResponded on February 17, 2025

   Hello Thomas, thank you for taking the time to share your thoughts about your recent visit to Rule. We're glad to hear that our wait staff made a positive impression on you with their service. We are sorry to hear that you found our lighting too bright and that our scallops didn't meet your expectations. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guest experience. We hope to have the opportunity to serve you again and provide a better overall experience.
   

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9. A

   Ann

   Charlotte1 review

   5.0

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   FABULOUS!! EVERYONE WAS WONDERFUL!!! FOOD WAS MAGNIFICENT!!! THANK YOU TO EVERYONE!!
   

   Cafe Rule & Wine BarResponded on February 17, 2025

   Thanks for the feedback, Ann! We're thrilled to hear that you had a fabulous experience with us. It's wonderful to know that our food and service met your expectations. Your kind words truly mean a lot to us. We're looking forward to welcoming you back soon for another wonderful experience!
   

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10. J

    Jessica

    Western NC41 reviews

    3.0

    Dined on February 2, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    We used to eat at CR quite often. Tonight we decided to stop by on a whim, &we had a pretty bad experience unfortunately. This is only the second bad experience we’ve had here. With part of the bad experience tonight being due to the menu changes, idk that it will be worth coming back. When I say I LOVED the house salad before, I mean it was one of the best salads, if not the best salad, I’ve ever had. The lemon vinaigrette was out of this world delicious. I’m not exaggerating. I was disappointed to see it wasn’t an option anymore, but figured the new house with the Italian would be fine. Meh. It was mediocre. The Italian vinaigrette wasn’t giving vinaigrette at all. It was just ok. And I don’t think there was any bruschetta on the salad as advertised. Just long pieces of jarred roasted red peppers. My husband got the Cesar salad. It literally came to the table with no dressing at all. There’s no way walking the salad out, they couldn’t tell it wasn’t dressed. I was half done with my salad before they returned with another salad for him and the croutons were not fresh. They were soggy. It was like bottom of the bowl old salad. He ate a bite and pushed it to the side. We actually had to get someone else’s attn as we didn’t really see our server too often. The server asked about the salads and I expressed that mine was just ok and I missed the old salad, and he agreed the old one was better. My husband told him his was awful and he did offer something else, but we were just ready for entrees by that point. We also order the yeast rolls. We always like them, but I will say they are kinda weird with the oil and vinegar and they were slightly more “doughy” than normal. I love oil and vinegar it just seemed like not the right type of bread for it. Our steaks were ok. For 45 it would be nice if they were cooked properly and actually came with a small arugula salad or something like The Cellar does. Sad to see one of favs is no longer something we’d consider an option…
    

    Cafe Rule & Wine BarResponded on February 17, 2025

    Hi Jessica, thank you so much for taking the time to let us know about your experience. We are so disappointed to know we missed the mark. We are looking into your service notes and trying to determine why the service you received did not live up to our standards, and all of your feedback on the food has been sent to our kitchen. There is no reason you should have received the salads you described. We are really excited about our new menu, and we will be launching the full menu very soon. We are very confident that we have worked out the kinks and that you will enjoy some new items. I would love to connect with you directly so that I can let you know when our full menu is out - we really want you to try it! I will send you my contact privately, and hope to hear from you!
    

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