Cala Scottsdale

Review summary

1. M

   Michael

   Phoenix

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Made a reservation and specifically noted it was for a birthday.. Not sure why they even ask during the booking, if there not going to actually do anything for the birthday. It's a nice place, attractive people.. But $20 for a tequila soda? Not to mention the 20 minutes we had to wait in between drinks. Our server was nice, but not very attentive. At one point she gave the excuse that "I guess they're making us do drinks at a different bar now" .. which is why it took so long. In the end we paid over $300 for two people to eat pasta and have some drink drinks (that took a year and a day) Not worth the hype..
   

   Cala ScottsdaleResponded today

   Dear Michael, Thank you for sharing your feedback with us. We sincerely apologize for falling short of your expectations, especially on such a special occasion. Your comments about the service delays and lack of birthday recognition have been noted, and we’ll address these issues with our team. If you'd like to discuss your experience further, please reach out to our manager through our website or by phone. We’d love the opportunity to make it right. The Cala Scottsdale Team
   

   Is this helpful?

   Report
2. P

   Pedro

   Las Vegas

   203 reviews

   4.0

   203 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The loud music made it impossible to have a conversation, even on the table outside.
   

   Cala ScottsdaleResponded today

   Dear Pedro, Thank you for sharing your feedback. While we’re thrilled you joined us, we’re sorry to hear the music volume impacted your experience. We aim to create a lively atmosphere, but we understand it should still allow for conversation. Your comments will be shared with our team as we work to improve. We hope you’ll join us again for another visit. The Cala Scottsdale Team
   

   Is this helpful?

   Report
3. D

   Daniel

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing experience here for our yearly Christmas dinner. I highly recommend this trendy restaurant to anyone. Food was great, portions were perfect and service was top notch. Very cool ambiance as well. Will be coming back here soon!
   

   • 
   • 
   • 

   Cala ScottsdaleResponded today

   Dear Daniel, Thank you for celebrating your yearly Christmas dinner with us! We’re thrilled to hear that you enjoyed the food, service, and ambiance. Your kind words mean so much, and we can’t wait to welcome you back for another amazing experience soon! The Cala Scottsdale Team
   

   Is this helpful?

   Report
4. S

   Stephanie

   Phoenix

   7 reviews

   4.0

   7 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Overall it was a nice experience. The Mariachi band was dope. The food was good. The drinks was amazing!
   

   • 
   • 
   • 

   Cala ScottsdaleResponded 4 days ago

   Dear Guest, Thank you for updating your review! We're thrilled you enjoyed the mariachi band, food, and amazing drinks. It's wonderful to hear you had a nice experience, and we hope to welcome you back soon for another memorable visit. The Cala Scottsdale Team
   

   Is this helpful?

   Report
5. b

   bianca

   Chicago

   1 review

   1.0

   1 review

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I recently made dinner reservations for myself and a friend, and we were both excited to try this restaurant based on the photos and positive reviews. Unfortunately, our experience was disappointing from the moment we arrived. Despite requesting a booth in my reservation, we were not accommodated. My friend, who arrived earlier while I parked, waited 30 minutes without receiving any service. When I inquired about our booth request, the hostesses were dismissive and unprofessional, responding with, “If you want me to kick people out of their tables, I can’t get you a booth or an indoor table.” We were ultimately seated outside in an undesirable corner facing the sidewalk, with loud music making conversation difficult. Even then, we waited an additional 15 minutes, totaling 45 minutes without service, before deciding to leave. The environment was more of a club scene, crowded and noisy, with limited space and a party-oriented atmosphere. The aesthetics also did not match the photos, which may reflect a better ambiance earlier in the day. Thankfully, we found another restaurant where we enjoyed excellent service and dining. If you’re looking for a refined experience with attentive service, this is not the place
   

   Cala ScottsdaleResponded 7 days ago

   Dear Bianca, Thank you for sharing your detailed feedback. I’m truly sorry to hear about your disappointing experience and that we fell short in providing the service and atmosphere you expected. Your comments about the lack of attention and unprofessional responses from the team are deeply concerning, and I assure you this is not the standard we strive for. I’d greatly appreciate the chance to discuss this further. Please reach out to our manager through our website or give us a call. The Cala Scottsdale Team
   

   Is this helpful?

   Report
6. J

   John

   Montreal

   3 reviews

   4.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food and vibes , a bit too loud to be able to Have dinner conversation though
   

   Cala ScottsdaleResponded 7 days ago

   Dear John, Thank you for dining with us and sharing your feedback! We’re thrilled you enjoyed the food and vibes at Cala. We understand the volume can sometimes make conversations challenging, and we truly appreciate your input. We’ll keep your comments in mind as we strive to create a more balanced dining experience. We hope to welcome you back soon! The Cala Scottsdale Team
   

   Is this helpful?

   Report
7. M

   Michael

   Phoenix

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very good food and service. Brunch on Saturday was a scene for young people drinking and having a great time. Music was so loud it was hard to hear regular conversation, but that seems to fit the vibe of the place.
   

   Cala ScottsdaleResponded on December 15, 2024

   Dear Michael, Thank you for joining us for Saturday brunch! We’re thrilled to hear you enjoyed the food, service, and lively atmosphere. We appreciate your feedback about the music and will keep it in mind to ensure everyone has a great experience. We hope to welcome you back again soon! The Cala Scottsdale Team
   

   Is this helpful?

   Report
8. H

   Hilary

   VIP

   Phoenix

   11 reviews

   4.0

   11 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 1

   The food was fantastic. Creative, beautifully presented, and delicious. The service was excellent our waiter was very attentive and delightful. HOWEVER, the music was far, far too loud. Even the 20 somethings in our group agreed that it was distracting and annoying during brunch. The mix was actually great, and I told the DJ so. However the decibel meter on my phone pegged out at 94 pretty consistently. 70 and below is considered safe, and levels above 85 can actually cause hearing damage. So, take that information and use it as you will. Unfortunately, despite the fabulous food, I will probably not go back.
   

   Cala ScottsdaleResponded on December 15, 2024

   Dear Hilary, Thank you for your thoughtful feedback. We're thrilled to hear you enjoyed the food and attentive service. We sincerely apologize for the volume level during your visit. Your concerns are valid, and we’re reviewing this to ensure our atmosphere is enjoyable for all. We hope you’ll consider giving us another chance to provide a more balanced experience. The Cala Scottsdale Team
   

   1 person found this helpful

   Report
9. C

   Chris

   VIP

   Phoenix

   13 reviews

   5.0

   13 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! Loved the Lumache and margarita flights. So fun.
   

   Cala ScottsdaleResponded on December 15, 2024

   Dear Chris, Thank you for your amazing feedback! We’re so glad you enjoyed the Lumache and margarita flights—they’re definitely a favorite for fun nights out. We can’t wait to welcome you back for more great times and delicious experiences. The Cala Scottsdale Team
   

   Is this helpful?

   Report
10. J

    Joseph

    Hawaii

    7 reviews

    5.0

    7 reviews

    Dined on December 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great atmosphere and ambiance. We went on a Monday night and it wasn’t busy at all. The food was excellent. All four dishes that everyone had were fantastic. The humus and pita bread appetizer is a must to start off your meal. Would highly recommend Cala!
    

    Cala ScottsdaleResponded on December 10, 2024

    Dear Joseph, thank you for your wonderful review and recommendation! We’re thrilled you enjoyed the atmosphere, fantastic dishes, and the hummus and pita appetizer—it’s definitely a favorite. We look forward to welcoming you back for another excellent experience soon. Warm regards, The Cala Scottsdale Team
    

    Is this helpful?

    Report