Carcara

Review summary

1. C

   Chris VIP

   Milwaukee25 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Jessica was a great server and the food was amazing!
   

   CarcaraResponded 3 days ago

   Dear Chris, We are pleased to know Jessica did an excellent job taking care of you, and it will be our pleasure to pass along the kind remarks. We are also happy you loved our delicious food offerings. Thank you for letting us know how much you enjoyed your time at Carcara, and we all look forward to seeing you again soon. Restaurant Management
   

   Is this helpful?

2. M

   Mary

   San Francisco23 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, limited red wine selection by the glass
   

   CarcaraResponded 2 days ago

   Dear Mary, We are glad you had a great time with us and that you enjoyed our delicious food offerings. Additionally, we appreciate your comments regarding red wine choices. This will be addressed with our team to see where we can improve our guest experience. It was a pleasure serving you at Carcara, and we look forward to seeing you again soon.  Restaurant Management
   

   Is this helpful?

3. J

   John VIP

   New York City73 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We didn’t realize our 4pm reservation was only for happy hour apps until the 5pm dinner menu. However, we were pleasantly surprised that ordering a bunch of apps was actually even better for us before the baseball game at 5:10pm! Also- Janice, our waitress, was spectacular!
   

   CarcaraResponded 4 days ago

   Dear John, We are pleased to know Janice did an excellent job taking care of you, and it will be our pleasure to pass along the kind remarks. We are also happy you had a great time with us and that we exceeded your expectations. Thank you for being our guest at Carcara, and we look forward to serving you again soon. Restaurant Management
   

   Is this helpful?

4. J

   Jenna

   Phoenix3 reviews

   3.0

   Dined on March 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Really nice looking place and menu, and the location was close to an event we were attending. They got us right in even though we were early for our reservation, but our table was sort of in the walk way. Service took awhile, but it was pleasant. The food was okay. One person’s burger came with tomatoes even though they requested none. Another person’s halibut looked delicious but very small. My risotto was undercooked, and I only got through a few bites including a raw, hard beet. There was no flavor other than the ridiculous amount of pepper which must have been trying to mask the fact that the risotto was a thick, stodgy blob of uncooked rice. They were good enough to take it off the bill, but I didn’t end up getting to eat or ordering another dish because my mouth was so numb from all the pepper. Really disappointing, though the burger meals looked good. Won’t be returning sadly, but three stars and appreciate how considerate the staff was.
   

   • 
   • 

   CarcaraResponded 7 days ago

   Dear Jenna, We apologize that you did not thoroughly enjoy our food offerings and for the inconvenience this caused you. We will follow up with our food and beverage team, as we always want to know how to improve our guest experience. Additionally, we understand that the compensation we have provided will not change your experience. However, we hope you now feel more comfortable with our attempt to resolve this unfortunate situation. Thank you for your patience, and we hope you will stay with us another time so we can provide you with a much more satisfying visit. Restaurant Management
   

   Is this helpful?

5. S

   Shelby VIP

   San Francisco10 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience. Will absolutely be coming back.
   

   CarcaraResponded on March 26, 2025

   Dear Shelby, We work hard to give our guests an exceptional dining experience; therefore, we are delighted to learn that your time with us was outstanding. Thank you for the great rating, and we are excited about your next visit to Carcara. Restaurant Management
   

   Is this helpful?

6. T

   Tabatha

   Hawaii1 review

   5.0

   Dined on March 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food was absolutely phenomenal! Highly recommend the ceviche! Yum! Steak was cooked to perfection and chopped salad was so good! Must try
   

   • 

   CarcaraResponded on March 20, 2025

   Dear Tabatha, We are delighted that we were a memorable part of your vacation here in the area. We are especially pleased to know our ceviche, Steak, and salad were the highlight of your dining experience. Thank you for visiting us, and we look forward to hosting you again soon at Carcara. Restaurant Management
   

   Is this helpful?

7. S

   Shantel

   Phoenix3 reviews

   4.0

   Dined on March 18, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Came on a Tuesday for HH to celebrate a friends bday. The food was great, but service could have been better and our server could have been a bit more attentive. At times it felt like we were searching for her to get the dessert menu or the check. (Mind you, it was not busy at all) But I’ve been here a few times in the past and have had the same experience. But again the food is great and I genuinely enjoy dining here.
   

   CarcaraResponded on March 19, 2025

   Dear Shantel, Thank you for making Carcara one of your preferred dining choices when visiting Phoenix. We are delighted you enjoyed our quality meals. However, we hope you will accept our apologies for the service issues you experienced while dining with us. We have shared your feedback with the appropriate individuals and are grateful for your comments. We hope to provide you with the excellent visit you deserve when you return to the area. Restaurant Management
   

   Is this helpful?

8. j

   jason VIP

   Phoenix10 reviews

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Reviews are consistent. Food is decent but overpriced. Service was terrible. Our order was incorrect, our server never came by to check on anything, and I had to get up to flag other servers down to get anything. The bartender was helpful and great even though we weren’t his table. I will have a difficult time sending any clients here even though we stay at this hotel.
   

   CarcaraResponded on March 17, 2025

   Dear Jason, We sincerely apologize for the service issues you encountered during your time with us and for the inconvenience this caused you. We will address your remarks with the appropriate individuals to ensure these are not repeated. We are also sorry for your disappointment with the food prices. We value your feedback and will share it with our team. Thank you for all your comments, and we hope to host you in the future. Restaurant Management
   

   Is this helpful?

9. B

   Brianna

   Phoenix1 review

   3.0

   Dined on March 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   the food was tooo pricey for the quality of the food. the servers were nice and the vibe of the restaurant was really good.
   

   CarcaraResponded 4 days ago

   Dear Brianna, We were sorry to read that you felt what you paid for your meal did not meet your expectations. We review our pricing on a regular basis as compared to other local restaurants to remain competitive, and we will share your remarks appropriately. On a positive note, we are happy to see you liked our property and attentive service. Thank you for choosing us, and we hope you will come back soon. Restaurant Management
   

   Is this helpful?

10. B

    Barbara

    New York City102 reviews

    3.0

    Dined on March 16, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 2

    This place is average. The service and the food don’t match the prices, and the menu is limited. I guess it gets praise for atmosphere because there’s a tree growing in the middle of the room, but it’s not really a comfortable space. I’d skip it.
    

    CarcaraResponded on March 17, 2025

    Dear Barbara, We were sorry to read you felt what you paid for your meal and service did not meet your expectations. We strive for the highest quality in every one of our menu items and this often comes at a premium price. We also consistently review our pricing to stay competitive with local area restaurants. Thank you for your comments, and we hope you will come back soon.  Restaurant Management
    

    Is this helpful?