Carluccio's - Southampton

Review summary

1. G

   George

   Hampshire

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   All 3?meals were good, but all were warm and not hot: a shame as otherwise an enjoyable lunch. The sirloin steak was of a high standard. The bottle of wine sold at a fair price was enjoyed. Service here is always pleasant.
   

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2. L

   Liliane

   Hampshire

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   I'm a regular at Southampton, love their food – today was no different, it was great. But the service? Awful. No manager in sight and our waiter was unpleasant, bordering on rude, especially when I asked for the bill and forgot to mention my 50% discount. Then I saw him across the room, throwing the bill in the bin and making rude gestures! Being in customer service myself, that was really uncomfortable.
   

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3. M

   Mary

   VIP

   Hampshire

   20 reviews

   5.0

   20 reviews

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice friendly welcome on arrival. Very good service throughout. Everyone in our group enjoyed their meals. One member of our group arrived late but staff dealt with this very professionally - and managed to take her order as soon as she arrived.
   

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4. J

   Jo

   Hampshire

   1 review

   5.0

   1 review

   Dined on January 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our favourite lunch venue in West Quay. Great food, welcoming warm-hearted staff and lovely and clean
   

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5. R

   Robert

   Demoland (US)

   4 reviews

   5.0

   4 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Lovely family meal. Food was very good and kids loved it. Great pizza. Overall very good, service was friendly and helpful and we will definitely come back.
   

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6. S

   Sarah

   Hampshire

   2 reviews

   3.0

   2 reviews

   Dined on December 17, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   They didn’t have booking but were able to accommodate anyway. Very draughty due to open ceiling. Would be good to be told at the start what was unavailable rather than when ordering (rosemary potatoes)
   

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7. A

   Alan

   Dorset

   1 review

   4.0

   1 review

   Dined on December 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our table for two was ready as booked Seated near the pass so that made it interesting seeing our food prepared. We chose the Christmas set menus and food was very good as was the service
   

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8. G

   Graham

   London

   2 reviews

   5.0

   2 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Convenient place to eat in WestQuay, good food and good service.
   

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9. M

   Margaret

   Hampshire

   1 review

   1.0

   1 review

   Dined on December 2, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived at the appointed time, looking forward to our meal before heading off to the cinema. The waiter handed us the menu and wine list. He came to take our drinks order after a few minutes and we asked for two large glasses of Pinot Grigio. To our astonishment the waiter informed us that the restaurant had no white wine availabe at all. We thought he was joking at first but no, he was serious - no white wine at all in the establishment! We left and went to another restaurant instead. This is not the first time we have been disappointed in this way. The last time we visited Carluccio's for a family lunch-time meal in October this year we tried to order Pinot Grigio only to be told that they hadn't got any! That time they did have an alternative white wine but it was more expensive. It's quite incredible that an Italian restaurant does not have any white wine and, in addition, the waiter should have warned us before handing us the wine list! Needless to say we won't be heading back to Carluccio's!
   

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10. N

    Neal

    Hampshire

    10 reviews

    1.0

    10 reviews

    Dined on December 1, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Booked because we knew it was going to be busy, only to be told just as we were seated that it was going to be long wait as they were short on staff. They'd only just opened. We were pushed for time, and so decided to eat elsewhere
    

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