Casa Catrina

Review summary

1. R

   RANDY

   San Antonio

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 5

   Service was poor. We waited for drinks l I’ll e forever and the Food was good but the service was slow and non existent.
   

   Is this helpful?

   Report
2. K

   Kim

   Washington DC

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had fabulous service right from the start. The hostess suggested a different table from the one that was originally reserved - she thought a larger table would be more comfortable for our party of six. And our server, Jazmine, was great. She understood that we wanted to take our time and enjoy being together on the holiday. She paced our drinks, appetizers and entrees so that we take our time. Our food was delicious too.
   

   Is this helpful?

   Report
3. E

   Elijah

   Houston

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Over price food is not that good menu needs more choices
   

   Is this helpful?

   Report
4. A

   Amy

   VIP

   San Antonio

   4 reviews

   5.0

   4 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience! We loved everything! Love that they take reservations too.
   

   Is this helpful?

   Report
5. B

   Bucky

   VIP

   Orlando

   62 reviews

   4.0

   62 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Friendly, great tacos and salsa’s. Definitely go back again.
   

   Casa CatrinaResponded on December 15, 2024

   We’re thrilled to hear you enjoyed our friendly atmosphere, delicious tacos, and salsas! Your kind words mean so much to us, and we can’t wait to welcome you back for another tasty visit. 🧡 See you soon for more tacos and good vibes!
   

   Is this helpful?

   Report
6. C

   Chris

   Columbus

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food, great service, music was exceptionally loud for the size of the space
   

   Casa CatrinaResponded on December 15, 2024

   Thank you for your feedback and the great review! 🌟 We’re delighted to hear you enjoyed the food and service at Casa Catrina! Your feedback about the music volume is greatly appreciated—it’s important to us that every guest feels comfortable, and we’ll take this into consideration to enhance the dining experience.
   

   Is this helpful?

   Report
7. H

   HEATH

   Memphis

   5 reviews

   5.0

   5 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was absolutely wonderful! All of the staff were extremely friendly and attentive! The happy hour margaritas specials were a favorite! Their specialty tacos and homemade salsas are all fantastic, although I highly recommend the Carnitas! The Los Muertos art & decor adds an additional feel. You can't go wrong!
   

   Casa CatrinaResponded on December 15, 2024

   We’re so thrilled to hear that you enjoyed your time at Casa Catrina! Our team takes pride in providing friendly and attentive service, and we’re so glad it made your visit extra special. We’re delighted that you loved the happy hour margaritas, specialty tacos, and homemade salsas—especially the carnitas! 😍 And yes, our Los Muertos art and décor truly create a one-of-a-kind vibe we love sharing with our guests. We can’t wait to welcome you back soon for more delicious food, great drinks, and unforgettable ambiance! 🧡
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   VIP

   Detroit

   7 reviews

   2.0

   7 reviews

   Dined on November 11, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   The hostess was very rude. She insisted that there were no outdoor tables available. So we walked away, I went on Open Table and reserved an outdoor table. We went back to the hostess and told her we had a reservation. She seemed very annoyed! I reserved a table at the lower terrace ( closer to the riverwalk) and she seated us on the upper terrace. My husband did not want to make a fuss, so we did not say anything. But we could see 3 tables available on the lower terrace, only 2 of which had “reserved” signs on them! Our waitress was great, service was fast, and the tacos and frozen margaritas were good! It was just hard to get a table on a Sunday evening by just walking in!
   

   • 
   • 

   Casa CatrinaResponded on December 15, 2024

   We’re truly sorry to hear about the experience you had with the hostess during your visit. This is not the level of hospitality we aim to provide at Casa Catrina, and we apologize for any frustration caused. Your feedback about the seating situation is important, and we will address this with our team to ensure a more welcoming and accommodating experience for all guests. We’re glad to hear that your server provided great service and that you enjoyed the tacos and frozen margaritas! 🍹🌮 Sunday evenings can be busy, but we appreciate your patience and understanding. We hope you’ll consider giving us another chance to provide you with the exceptional experience we’re known for. Thank you for letting us know where we can improve.
   

   Is this helpful?

   Report
9. M

   MarieElena

   San Antonio

   1 review

   2.0

   1 review

   Dined on November 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   mediocre food. Street corn was either from frozen or old kernels as they stuck to my teeth, the guacamole portion was tiny, the shrimp tacos were just ok. Price is ok
   

   Casa CatrinaResponded on December 15, 2024

   We’re sorry to hear that your experience with our food didn’t meet expectations. We strive to serve fresh and delicious dishes, and we apologize if the street corn and guacamole portion fell short. Your input about the shrimp tacos and other items is appreciated, as it helps us identify areas for improvement. We value your thoughts and would love the opportunity to provide you with a better experience in the future. Thank you for letting us know how we can do better!
   

   Is this helpful?

   Report
10. C

    Christina

    Austin

    1 review

    4.0

    1 review

    Dined on November 2, 2024

    1. Overall 4
    2. Food 2
    3. Service 5
    4. Ambience 5

    Our tacos were dry but Delilah our server made up for it! Her genuine personality was absolutely beautiful. Oh!! And Eva the person who decorates did a fantastic job for the restaurant. Food isn’t great but it’s about the ambience and atmosphere.
    

    Is this helpful?

    Report