Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. A

   Amber

   St. Louis

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Atmosphere was great, Santa experience with the face paint was fun for my daughter. The buffet however, subpar for the price paid. Food was cold and we were a bit surprised lattes and cappuccinos weren’t included in the cost, I understand alcohol being extra but for $500 for 4 people to eat (and my 5 year old ate 3 chicken strips in total) . This was our second time booking Brunch with Santa and will be our last, at least for any buffet style events. A shame, really, as the Santa and Mrs. Clause couple were just perfect and so super sweet. Had high hopes but unfortunately I cannot recommend a buffet style meal here.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 2 days ago

   Thanks for the feedback. We're glad to hear that you enjoyed the atmosphere at Casa Don Alfonso - The Ritz-Carlton St. Louis, and the face paint experience for your daughter. However, we're sorry to hear that our buffet fell short of your expectations. We understand that the food temperature and pricing were not to your liking, and we appreciate your honesty. We'll certainly take your comments into account as we strive to improve our buffet offerings. We hope you'll reconsider and give us another chance to provide a better dining experience. Best regards, Casa Don Alfonso - The Ritz-Carlton St. Louis Management Team
   

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2. B

   Betsy

   St. Louis

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful holiday celebration and the food was delicious!
   

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3. T

   Tim

   St. Louis

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best seat in the restaurant is at the chef’s table—it’s watching magic in motion.
   

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   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 2 days ago

   Hello Tim, Thank you for the fantastic review and for rating us so highly! We're thrilled to hear that you enjoyed the view from our chef's table. We strive to create a magical dining experience for our guests, and it's wonderful to know that we succeeded. We appreciate your kind words and look forward to welcoming you back to Casa Don Alfonso - The Ritz-Carlton St. Louis soon. Best regards, The Management Team
   

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4. J

   Jessica

   St. Louis

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   My group and I enjoyed the atmosphere of Casa Don Alfonso, however, the apple pizza was less than desirable. The dessert needed less cream and more apple flavor in the crust and base, other than that we had a good time.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 2 days ago

   Thanks for the feedback! We're thrilled to hear that you and your group had a great time at Casa Don Alfonso. We're sorry to hear that the apple pizza didn't meet your expectations. We appreciate your suggestion on the dessert and will definitely take it into consideration. We hope to have the opportunity to serve you again soon and provide you with a better experience. Best, The Management Team
   

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5. C

   Christie

   Orlando

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   Overpriced flat bread pizza and salad that was soggy
   

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   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 2 days ago

   Hello Christie, We're sorry to hear that your experience at Casa Don Alfonso - The Ritz-Carlton St. Louis didn't meet your expectations. We're always aiming to provide our guests with a memorable dining experience and it seems we fell short this time. We take your comments about our food seriously and will use them to improve. We hope you will give us another chance to impress you with our quality. Best regards, The Management Team
   

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6. K

   Katie

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great cocktails, amazing service and fantastic food! Highly recommend for a fun date night or a girl’s night!
   

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   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 2 days ago

   Hey Katie, Wow, we're thrilled to hear that you had such a wonderful experience at Casa Don Alfonso - The Ritz-Carlton St. Louis! It's great to know that you enjoyed our cocktails, service, and food. We strive to make our guests feel comfortable and relaxed, and we're glad we could contribute to your fun date night or girl's night. Your high ratings for our food, service, and value truly mean a lot to us. We can't wait to welcome you back for another delightful evening. Thanks again for your kind words! Best, The Management Team
   

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7. A

   Alice

   Denver

   9 reviews

   vip
   3.0

   9 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   We came for the thanksgiving brunch but were disappointed that there not as many options as last year. The food was cold and dry.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on November 30, 2024

   Hey Alice, We're sorry to hear that your Thanksgiving brunch experience at Casa Don Alfonso - The Ritz-Carlton St. Louis didn't meet your expectations. We appreciate your feedback regarding the food temperature and dryness, and we're always looking for ways to improve. We're also sorry if our menu didn't meet your expectations this time around. We hope you'll consider giving us another chance to serve you better in the future. Best, The Management Team
   

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8. j

   james

   St. Louis

   5 reviews

   5.0

   5 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Blow your mind cocktails done perfectly. Not some basic Hotel cocktails put together by children. Know these were professional craft cocktail people. The Thanksgiving spread was second to none possibly the best I’ve seen around the world. 
   

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   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on November 29, 2024

   Hello, We're thrilled to hear that you had such a fantastic experience at Casa Don Alfonso - The Ritz-Carlton St. Louis! It's fantastic to know that our cocktail program left a lasting impression and that you enjoyed our Thanksgiving spread. We always strive to provide exceptional service, and it's heartening to hear that we met your expectations. Thank you for your kind words and high ratings. We look forward to welcoming you back soon! Best, The Management Team
   

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9. C

   Christina

   St. Louis

   18 reviews

   3.0

   18 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   One of the best Thanksgiving brunch spreads in town. Food and service was good but not sure it was worth the cost.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on November 29, 2024

   Thanks for the review, Christina! We're thrilled to hear that you enjoyed our Thanksgiving brunch spread at Casa Don Alfonso - The Ritz-Carlton St. Louis. We pride ourselves on providing delicious food and exceptional service, so we're glad you found both to be good. We understand that not everyone considers our prices to be worth it, and we appreciate your feedback on this. We hope to welcome you back soon for another great brunch experience.
   

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10. M

    MARK

    St. Louis

    1 review

    4.0

    1 review

    Dined on November 28, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    The reservation process was very flawed snd cumbersome, intervention from your extraordinary staff allow me to complete my reservation. The Marriott model management does not allow an individual to leave credit card numbers to secure a restaurant reservation. This is not conducive to all individuals. I am computer and electronic literate, it is an agist model that discriminates individuals who are not smart phone or computer literate or lack access or competence. The cuisine, staff and ambience were extraordinary. The system is poor, reflecting the Marriott model, not like the personalized service when the Clayton Ritz carlton was under private ownership
    

    Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on November 29, 2024

    Hi, Thank you for taking the time to share your experience at Casa Don Alfonso - The Ritz-Carlton St. Louis. We're thrilled to hear that you found our staff, cuisine, and ambience to be exceptional. We understand that the reservation process was frustrating and we're sorry for any inconvenience it may have caused. We strive to provide a personalized experience for all our guests and your feedback is valuable to us. We appreciate your patience and understanding, and we're glad that you've found us to be a valued destination. We hope to have the pleasure of serving you again soon. Best regards, The Management Team
    

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