Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. E

   E

   St. Louis

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Our server Jon Paul, was VERY POOR! Three (3) times we had to ask other servers (also the host) to contact him. VERY surprised of the poor level of service.
   

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2. A

   Alicia

   VIP

   St. Louis

   10 reviews

   4.0

   10 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 5

   We experienced some serious Christmas magic at Casa Don Alfonso St. Louis at the The Ritz-Carlton, St. Louis! The food was incredible, the drinks were fabulous, and the highlight? A cocktail Christmas tree adorned with four unique cocktails—absolute perfection! While all of those things were amazing, the service wasn’t up to par. Our plates weren’t being cleared, we didn’t have water, and we wanted to order drinks other drinks but never could because our server was never around. This is the second time I’ve had a poor service experience here. We did appreciate that the manager offered us a round of drinks for apologize but that didn’t really make up for basically being ignored for almost three hours (we were partly there that long because we couldn’t get the check).
   

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3. N

   Nina

   VIP

   St. Louis

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Sebastian, was attentive and knowledgeable, giving us helpful details about our selections.
   

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4. K

   Keena

   Dallas

   25 reviews

   3.0

   25 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Food was average. The guy who made my omelette kept burning it. I waited there for 20 minutes.
   

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5. R

   Ravi

   St. Louis

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Not sure how this restaurant got above 4.0 average rating on Opentable site. For such a high priced restaurant the food was quite sub standard. Only things we liked at the place was wine and Burrata, my wife ordered Ziti with lobster and I ordered their signature pasta, both the dishes were just floating in too much tomato sauce and quite salty too. On the surface, everything looks good interms of preparation, all the pasta is made fresh but feels like they don’t know how to treat the ingredients after that. Imagine spending close to 200 $ ( no Dessert) and leaving with a salty mouth. We did not even want to try Desserts .. already raked up close to 200$ i( without tip) for 3 glasses of avg priced wine, a burrata salad and 2 pasta dishes ( remember one of them is vegetarian) .. feels like a rip off place. They need to do 2 things urgently, #1 slash the prices by more than 1/2 if they continue to serve the same level of food, #2 train their staff with better ingredient usage and Sauce control
   

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6. L

   Lauren

   St. Louis

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious every time. I am never disappointed here.
   

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7. R

   Rick

   VIP

   St. Louis

   21 reviews

   4.0

   21 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food is great. Pizza very good and perfectly prepared. Gnocchi pasta special was unique. Fish well prepared. Service was high level and attentive. Value is not high and you pay for the experience.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 5 days ago

   Hey Rick, Thanks for your feedback on your experience at Casa Don Alfonso - The Ritz-Carlton St. Louis. We're glad to hear that you enjoyed our food, particularly the pizza and gnocchi pasta. We're also pleased to know that you found our service to be high-level and attentive. We understand your concern about the value and we're always looking to improve. We hope to welcome you back soon for an even better experience. Best, The Management Team
   

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8. K

   Keiko

   San Francisco

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Despite making a reservation, our table was not ready for us. We were encouraged to instead sit in the lounge area but it was very awkward seating (my feet had to go to one side of the table and not directly under). It was disappointing and we were the ones asked to do this. We are a guest at the hotel too. That said, the food was excellent and the rest of the service was very good. Still it left a bad impression.
   

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9. D

   Danielle

   St. Louis

   25 reviews

   5.0

   25 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The Ritz is always lovely. Brunch buffet was a little lacking today. Items low or out. For $42 should be full, hot and better items. Ambiance and brunch cocktails were awesome.
   

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10. M

    Megan

    St. Louis

    1 review

    3.0

    1 review

    Dined on December 14, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4

    Service was not as expected and not what we had previous experiences there. Octopus was very chewy and over charred. Food was just alright. Did not live up to its price and hype. They also had a 90 min kick out they were implementing which was very distasteful so much we will probably never return. How do you tell a table to leave when they are still ordering drinks and maybe want dessert? We came here for our 15 year anniversary and unfortunately were disappointed.
    

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