Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. K

   Kevin VIP

   Chicago5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, phenomenal food, and atmosphere- will definitely come back again
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

   Thanks for the feedback, Kevin! We're thrilled to hear that you enjoyed our food and service at Casa Don Alfonso - The Ritz-Carlton St. Louis. It's wonderful to know that our atmosphere also added to your positive experience. We appreciate your high ratings and look forward to welcoming you back for another phenomenal dining experience.
   

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2. W

   William VIP

   Las Vegas17 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   The once a month brunch was terrible. Before Covid, it was great. It was definitely not worth the price. Oysters looked unsafe, roast beef was cold as were the eggs Benedict. The pasta was disgusting and the salmon dish was overdone! The bread selection was limited. Salad choice was bad. The desserts were a bright spot as was our waiter Paul. He provided great service. Special once a month Brunch not worth $109.00 nor the drive to get there!!!
   

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3. l

   laura

   Chicago6 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing food and fun to watch them cook at the counter!
   

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4. F

   Fantastic VIP

   Caribbean12 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic variety of food, service was amazing and the coffee was delicious - and our waitress told us all about where the coffee beans came from.
   

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   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on March 12, 2025

   We're over the moon to hear about your fantastic experience at Casa Don Alfonso - The Ritz-Carlton St. Louis! It's great to know that you enjoyed our food, service, and especially our coffee beans. We strive to provide an amazing culinary experience, and it's always rewarding to hear when we've succeeded. Your kind words are truly appreciated and we look forward to welcoming you back soon. Best regards, The Management Team
   

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5. S

   Sheri VIP

   St. Louis1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was excellent but found being informed that we had to eat dinner in a 90 minute time frame on a Saturday night very off putting.
   

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6. RG

   RebeG

   Chicago15 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every thing tasted great, but was overpriced for what we got - especially the tiramisu. $17 for less than a cup of volume is outrageous.
   

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7. OT

   OpenTable Diner

   St. Louis1 review

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous all around. Amazing food - especially the grilled octopus and tuna tartare. Beautiful ambience.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on March 12, 2025

   Thanks for visiting us at Casa Don Alfonso - The Ritz-Carlton St. Louis. We're thrilled to hear that you enjoyed our food, especially the grilled octopus and tuna tartare. It's wonderful to know that you found our ambiance beautiful as well. Your kind words mean a lot to us. We're always striving to provide the best experience for our guests, and your feedback helps us do just that. We appreciate your review and look forward to serving you again soon!
   

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8. P

   Peter VIP

   St. Louis19 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had been for dinner in the past and went to brunch here for the first time today. It was outstanding! We already made our reservations to return with our family for Mother's Day!
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on March 4, 2025

   Hey Peter, Wow! We're thrilled to hear that your recent visit to Casa Don Alfonso - The Ritz-Carlton St. Louis was outstanding. It's great to know that you enjoyed both your dinner and brunch, and that you're planning to return for Mother's Day. We strive to create memorable experiences for our guests, and your kind words are a testament to our efforts. We can't wait to welcome you back for another outstanding experience. Warm regards, The Management Team
   

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9. BL

   BarbraL

   St. Louis3 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Great food and selection for buffet. Service was lacking unfortunately, but server was polite and friendly. Waiting to order drinks, plates were not being cleared in a timely manner (had to ask), and forgotten drinks.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on March 4, 2025

   Thanks for visiting us, BarbraL! We're thrilled to hear that you enjoyed our food selection and found it satisfying for a buffet. We apologize for the service issues you experienced. We aim to provide excellent service and it seems we fell short during your visit. We appreciate your feedback and will use it to improve. We hope to welcome you back to Casa Don Alfonso - The Ritz-Carlton St. Louis soon.
   

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10. G

    Gina

    Kansas City4 reviews

    2.0

    Dined on March 1, 2025

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 4

    Disappointed. For the price point, this place should be a slam dunk, but unfortunately, it left us wanting more. The quality of the food was subpar—everything was bland, and we even had to ask for salt and pepper to add some flavor. The presentation was mediocre at best. Overall, it just didn’t meet expectations, and we were left unimpressed.
    

    Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on March 2, 2025

    Hello Gina, We're truly sorry to hear about your recent experience at Casa Don Alfonso - The Ritz-Carlton St. Louis. We understand that you were disappointed with the quality of our food and service, and we sincerely apologize for falling short of your expectations. We pride ourselves on delivering high-quality meals and it seems we missed the mark this time. Your feedback is invaluable to us, and we will certainly take your comments into consideration as we continually strive to improve our offerings. We hope you will give us another chance to impress you in the future. Best regards, The Management Team
    

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