Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. S

   Scott

   VIP

   St. Louis

   18 reviews

   5.0

   18 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Simply put - a great dining experience. I've been lucky enough to travel to the Amalfi Coast a couple of times, and this is like going without the jetlag. Each one of our dishes (we split soup, salad), and both ordered a pasta was literally like "being there". You don't find this food often, and it's a special place.
   

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2. R

   Robert

   VIP

   Denver

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great business dinner… enjoyed by all. Only issues was that one of the main course menu orders was mistakenly delivered. The server corrected, but was delivered after others in the Party were finished. She sincerely apologized.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 2 days ago

   Hi Robert, Thank you for choosing Casa Don Alfonso - The Ritz-Carlton St. Louis for your business dinner. We're thrilled to hear you and your party enjoyed your dining experience. We apologize for the mix-up with your main course order and the service lapse. Your feedback is invaluable and we will ensure to improve on these issues. We look forward to welcoming you and your friends back for another great dining experience. Best regards, The Management Team
   

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3. E

   Eya

   VIP

   St. Louis

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Poor service. Had to ask multiple times to have someone come take our drink order. Won’t be going there again.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 2 days ago

   Hello Eya, We're truly sorry to hear about your recent experience at Casa Don Alfonso - The Ritz-Carlton St. Louis. It's disappointing to know that our service did not meet your expectations. We strive to provide our guests with exceptional service and it's clear we fell short during your visit. We appreciate your feedback and will use it to make necessary improvements. Best, The Management Team
   

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4. H

   Hydeia

   Baltimore

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I chose this restaurant to celebrate my birthday, expecting a great experience, but I was extremely dissatisfied with both the service and the food. From start to finish, the experience was nothing short of disappointing. First, despite having a 7:30 PM reservation, my party was not seated until well over 40 minutes later. While waiting, we noticed other tables being offered bread and beverages, yet we were not extended the same courtesy. Once we were finally seated, the service remained painfully slow. It took a significant amount of time before anyone even took our drink orders, adding to our frustration. To make matters worse, a staff member named Rinaldo was pouring water near our table and nearly spilled it on my friend’s phone. Instead of acknowledging his mistake, he neither apologized nor made any effort to clean it up. Later in the evening, when I needed water to take my medication, Rinaldo outright denied my request, stating that the restaurant was about to close. I have never been denied water at a restaurant, especially as a paying customer, and I found this to be extremely rude and unacceptable. Overall, this was a terrible experience. The service was slow, the staff was unaccommodating and impolite, and the evening that was supposed to be a celebration ended up being extremely disappointing. I will not be returning to this restaurant, nor will I be recommending it to anyone.
   

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5. L

   Larry

   VIP

   Washington DC

   76 reviews

   4.0

   76 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Terrific Italian cuisine, from pizza to pasta and seafood in a festive modern setting. Service is always first-rate and the menu is thoughtfully marked with items that are dairy-free or glutin-free. While the modern decor is pretty it’s one giant room that can feel a bit too hectic.
   

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6. OT

   OpenTable Diner

   St. Louis

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time this morning! Paris was fantastic! One of our favorite places to visit!
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 2 days ago

   Thanks for visiting us! We're thrilled to hear that you had a great time and consider Casa Don Alfonso - The Ritz-Carlton St. Louis one of your favorite places to visit. We're delighted that you enjoyed our food and service as well. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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7. K

   Kathy

   VIP

   Houston

   4 reviews

   5.0

   4 reviews

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was wonderful but the service was even better!!! I love this restaurant!
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 2 days ago

   Hey Kathy, Thank you for your wonderful review! We're thrilled to hear that you enjoyed the food and service at Casa Don Alfonso - The Ritz-Carlton St. Louis. Your kind words mean a lot to us. We strive to provide the best dining experience for our guests and your feedback affirms that we're on the right track. We look forward to welcoming you back soon! Best regards, The Management Team
   

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8. L

   Lauren

   St. Louis

   1 review

   2.0

   1 review

   Dined on February 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   We went for a Valentine’s Brunch special. After tip and tax, it came out to be about $135 per person. The service and music were great! However, the food was a buffet, although pretty okay, it was a bit overpriced all things considered. They started closing things down and removed the serving utensils a bit too early in my opinion since there were still plenty of customers still there. Honestly, I wouldn’t go back if I’ll be paying that much. Take your money elsewhere.
   

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9. K

   Kiele

   St. Louis

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   I’ll start by saying ambiance and service was wonderful which is mostly where the 3 stars is coming from!! As for the overall experience, it was okay! I wouldn’t say I was dissatisfied by any means but for $109 I was a little bummed to find out I still had to pay $10 for a iced latte which is essentially just adding milk and syrup to my drink… I’m not a cheapskate by any means and I understand paying extra for alcohol but $10 on top of $109 was a little crazy to me… the food was decent! Some really good, some mediocre. The biggest thing was it being cold… we both agreed that we wished the food was hotter. That would have made it a lot better! The live music aspect was a little disappointing as well… now don’t get me wrong the woman there was extremely talented and had a beautiful voice but when all of your social media posts and promotional posts shows a live band with instruments and we get there to see a woman with her computer and microphone we were pretty disappointed especially on valentines weekend… That was one of the main reasons we came here over other options. Again overall it was okay. We probably won’t be back at that price but it was nice to experience once.
   

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10. C

    Chandler

    Nashville

    1 review

    4.0

    1 review

    Dined on February 16, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Sebastian was our waiter and was wonderful! We loved the restaurant for date night.
    

    Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on February 19, 2025

    Thanks for visiting us, Chandler! We're thrilled to hear that you had a wonderful date night at Casa Don Alfonso - The Ritz-Carlton St. Louis. It's wonderful to know that our team made your experience enjoyable. We always strive to provide excellent service, and we're glad to hear that we met your expectations. Looking forward to serving you again soon!
    

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