Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. L

   Louis

   VIP

   Charlotte

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I have dined here numerous times and always come away a tad bit disappointed. It’s like they just can’t get there. You can always tell that the ingredients are of the highest quality and that the food is prepared with care - but it just misses by that much…. I think maybe it’s just a bit too casual of an atmosphere which translates to not quite reaching the finish line. Kind of like the guy who takes the kickoff back 100 yards but let go of the ball at the 1.
   

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2. J

   John

   VIP

   San Francisco

   17 reviews

   5.0

   17 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing food and wonderful service! Dallas was a terrific server and Adam was an impressive sommelier 🍷 We are excited to return in the future!
   

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3. M

   MAUREEN

   Naples

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my daughter here for lunch. Food was amazing and our Waiter Paris was attentive and charming. I will definitely be returning again soon.
   

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4. J

   John

   St. Louis

   9 reviews

   4.0

   9 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   After a rough start, hostess had no personality and shouldn’t be the first person guests meet. Our server was outstanding and saved the evening. We had a delightful 3-course prix fixe dinner with wine to match each course. The lobby and entrance was beautifully decorated for the holidays.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 3 days ago

   Thanks for the review, John! We're thrilled to hear that you enjoyed your 3-course prix fixe dinner with wine. We're sorry to hear about the initial hiccup with the hostess, but we're glad that our team was able to turn the evening around quickly. We strive to create a warm and welcoming atmosphere for all our guests, and we're glad we hit the mark with you. We appreciate your feedback and look forward to serving you again soon.
   

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5. G

   Gretchen

   St. Louis

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Service was excellent. Food and drinks were good, though food was pretty small portions for the price. Ambiance was nice and it wasn’t too loud.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 3 days ago

   Thanks for the review, Gretchen! We're thrilled to hear that you enjoyed our service and ambience at Casa Don Alfonso - The Ritz-Carlton St. Louis. We appreciate your feedback on our food portion sizes and will take it into consideration as we continually strive to provide the best value. We're glad you found our ambiance pleasant. We hope to see you again soon!
   

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6. g

   graziella

   VIP

   Greater Boston

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our servers were incredible and a huge value add to our experience
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 3 days ago

   Thanks for visiting us, graziella! We're thrilled to hear that you had an incredible experience at Casa Don Alfonso - The Ritz-Carlton St. Louis. Your high ratings for our food, service, and value truly made our day! We're especially glad to know that our team could contribute to making your visit special. We look forward to welcoming you back soon for another wonderful experience.
   

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7. R

   Rosemary

   St. Louis

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Attending the Christmas Day Brunch Buffet was superb! The quantity of food choices was immense and of top-notch gourmet quality! Our server, Paris, was so cordial, attentive, and very professional. The beef, salmon, vegetable dishes, butternut squash bisque, breads, fresh honeycomb honey, and all of the elegantly prepared desserts were breath-taking and so delicious. Thanks for making our culinary experience so special!!!
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 3 days ago

   Hello Rosemary, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your Christmas Day brunch buffet. We take great pride in our culinary offerings and it's wonderful to know that you found the quantity of food choices and the quality of our dishes to be superb. We're also glad to hear that our team provided you with excellent service and made your experience special. We look forward to welcoming you back to Casa Don Alfonso - The Ritz-Carlton St. Louis for more delicious meals and memorable experiences. Best wishes, The Management Team
   

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8. E

   Eric

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The brunch buffet is outstanding. The quality of the food and service is incredible. It is expensive, especially for the holiday buffet. But very, very delicious.
   

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9. J

   Jule

   St. Louis

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food quality and choices were ample; both salmon varieties were absolutely delicious! The oysters, shrimp and prime rib my husband had were evidently good as well. If only we’d had a better table as requested ( not by waiter stand )on the open table reservation!! Waiter was kind. Cocktails : tasty but the lavender foam was more like slime. The gorgeous kitchen, clean bathrooms and nice atmosphere kept it all festive! We would book it again ; )
   

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10. K

    Kristin

    Washington DC

    9 reviews

    4.0

    9 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    The Christmas buffet brunch was as spectacular as promised. I enjoyed all of the dishes that I tried, and the cocktail that I ordered was delicious as well. My one quibble with the service was that we didn’t see our waitperson for a spell after we were seated, so it wasn’t initially clear what we should do about beverages. It was a small hiccup in an otherwise smoothly-running operation.
    

    Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 3 days ago

    Thanks for the feedback, Kristin! We're thrilled to hear that you enjoyed the Christmas buffet brunch and found our dishes to your liking. It's great to know that the cocktail was a hit too! We apologize for the initial delay in service you experienced. We always aim to provide our guests with exceptional service and we regret that we fell short in this instance. We appreciate your patience and understanding, and we will certainly address this with our team to ensure it doesn't happen again. We look forward to welcoming you back to Casa Don Alfonso - The Ritz-Carlton St. Louis soon!
    

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