CASA NEOS

CASA NEOS reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Marina

   Miami3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely loved it! Alexandra the bartender was the best. And overall, the service was great. The food was delicious. We had so much fun.
   

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2. G

   Gina VIP

   Miami5 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I usually avoid those “Instagram-famous” restaurants, but I decided to give this one a shot. Unfortunately, it just confirmed why I should trust my instincts. From the moment we arrived, the experience was off. We were just two minutes late for our reservation because staff outside were bizarrely holding people back, claiming they couldn’t let anyone in until others had left because it was “too busy.” That little delay caused us to technically be late, and the hostess handled it in the most unprofessional and rude way possible—zero hospitality, no attempt to help or accommodate, just attitude. We then waited another 30 minutes to be seated. Once we were finally at our table, things didn’t improve. Service was terrible: not once did our waiter check in to see if we wanted more water or ask about another round of drinks. The food arrived at random times, with some people getting their dishes way earlier than others, and certain courses took far too long. And the food? Average. We don’t mind paying premium price for food as long as it lives up to expectations but this was not it. We live between Europe and Miami so we dine out all the time and this was a bad experience overall. Definitely not worth the hype or the price. It’s clear this place is more about aesthetic photos than actual quality. All in all, this place is a clear example of why influencer-driven spots usually don’t deliver. Lesson learned—won’t be returning
   

   CASA NEOSResponded 2 days ago

   Dear Gina, Thank you for taking the time to share your detailed feedback. We're genuinely sorry to hear that your visit did not meet your expectations. It’s disappointing to know that the experience—from your arrival to the service and timing of the meal—fell short of what we aim to provide. We truly value your perspective, especially as a guest who frequently dines out and appreciates quality. Your comments have been shared with our team for thoughtful internal review, and we’re committed to learning from them to improve. We appreciate your honesty and are grateful you gave us a try. Sincerely, Guest Relations Manager Hortencia
   

   2 people found this helpful

3. S

   Shannon

   New York City3 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a reservation at 830 and waited for an hour before our table was ready, however we were about to get drinks at the bar and the bartenders were amazing. We ended up sitting upstairs at the bar instead of our table because it took so long, but again the bartenders were amazing! The food was great and the views on the water were so nice. Would go back!
   

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   CASA NEOSResponded 4 days ago

   Dear Ms. Shannon, Thank you for your feedback! We're sorry about the wait for your table but are delighted to know the bartenders made your experience enjoyable. Our waterfront dining is always better with great company. Looking forward to your next visit! CASA NEOS
   

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4. E

   Eddie

   West Palm Beach1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ask for Mae if you want an amazing experience! Food, vibe and service was top notch
   

   CASA NEOSResponded 3 days ago

   Dear Mr. Eddie, We appreciate your feedback! It's fantastic to know that Mae provided you with a great experience at our waterfront dining spot. Looking forward to welcoming you back soon! Sincerely, CASA NEOS
   

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5. Y

   Yvette

   Miami2 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I cannot begin to express how uncomfortable and disappointed we were with the way we were treated by your staff during our recent visit. We had a reservation for 2:00 PM and, upon arrival, chose to sit at the upstairs bar instead of a table, as it felt more lively and inviting at the time. Shortly after settling in, we began to notice that the head bartender—a woman with blond hair and light eyes—kept glancing over at us while speaking with the servers. At first, we dismissed it, assuming it was nothing of concern. However, it soon became noticeably awkward as multiple staff members at the bar began watching us closely, creating a very uncomfortable atmosphere. We finally asked if everything was okay, and the bartender told us they were transitioning to dinner service and needed to clear the bar, but that she would arrange for us to move downstairs since we had just opened a bottle. While we were trying to understand what was going on, a dark-haired woman—who appeared to be the manager—kept pressing the bartender to have us leave immediately, despite the fact that several tables were still occupied with guests clearly enjoying their meals. The way it was handled felt abrupt, dismissive, and frankly, out of place for an establishment known for its high standards of hospitality and service. We left feeling singled out and unwelcome, which is not something we expected from a place with such a strong reputation. It was truly disappointing, and we hope that no other guests are made to feel the way we did.
   

   CASA NEOSResponded 2 days ago

   Dear Gina, Thank you for sharing your experience with us. We are truly sorry to hear that your visit left you feeling uncomfortable and unwelcome—this is far from the standard we aim to uphold. We take your feedback very seriously, and we regret that the situation was not handled with the level of care and professionalism you rightfully expected. While certain transitions in service may require adjustments, they should always be communicated clearly and carried out respectfully, ensuring guests feel valued throughout their experience. Please know that your comments have been shared with our team for immediate internal review. We’re committed to making all guests feel valued, and we sincerely apologize this wasn’t your experience. Thank you for bringing this to our attention. CN Team
   

   1 person found this helpful

6. S

   Silvia

   Miami1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the service especially Vivian the bartender. She was amazing and very attentive. She even showed the upstairs. It was a great experience.
   

   CASA NEOSResponded 3 days ago

   Dear Ms. Silvia, We truly appreciate your feedback! It’s fantastic to know that Vivian provided exceptional service during your visit. We look forward to seeing you at our cocktail bar again soon. Sincerely, CASA NEOS
   

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7. s

   sergio

   Miami2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food but small portions for an usually high price dish
   

   CASA NEOSResponded 3 days ago

   Dear Sergio, Thank you for sharing your thoughts. We're pleased to know you enjoyed the quality of the food, but we regret that the portion size did not align with your expectations. Feedback like yours helps us evaluate how we can improve the overall dining experience. We truly appreciate you taking the time to let us know. Sincerely, Guest Relations Manager Hortencia
   

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8. A

   Amie VIP

   New York City12 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible everything! Go, look beautiful, drink and eat amazing things!!! Atmosphere, so romantic, and the vibes!
   

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9. S

   Sabrina

   Miami2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Manuel was great! The venue is beautiful and we had a lovely time.
   

   CASA NEOSResponded 4 days ago

   Dear Sabrina, Thank you for taking the time to leave a positive review. We are delighted to hear that you enjoyed your experience overall, and we will most certainly convey your kind words to the team. We hope to welcome you back again soon at our restaurant in Miami River Front! Sincerely, CASA NEOS
   

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10. D

    Diana VIP

    Miami8 reviews

    5.0

    Dined on April 10, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent service, food and ambiance. Would definitely return.
    

    CASA NEOSResponded 4 days ago

    Dear Ms. Diana, We truly appreciate your kind words! It’s fantastic to know you found our restaurant to offer excellent service and ambiance. We look forward to seeing you again soon! Sincerely, CASA NEOS
    

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