Casablanca Sky Bar

Review summary

1. N

   Nicole

   Düsseldorf

   1 review

   5.0

   1 review

   Dined on October 3, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Etwas überteuert sonst alles schön tolle Aussicht
   

   Casablanca Sky BarResponded on October 9, 2024

   Hello Nicole, thank you so much for your lovely review! We truly appreciate your kind words and look forward to welcoming you back soon. Have a wonderful day! Casablanca Sky Bar
   

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2. N

   Nadejda

   Czech Republic

   1 review

   1.0

   1 review

   Dined on September 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I wanted them to come to me one hour to order a hookah. It was my birthday and they ruined everything for me and the cocktails were not tasty and I had to wait 40 minutes for them, it's terrible 😿/Požádal jsem je, aby za mnou do jedné hodiny přišli a objednali si vodní dýmku. Měla jsem narozeniny a všechno mi zkazili a koktejly nebyly chutné a čekání na ně bylo taky 40 minut, to je strašné 😿
   

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3. OT

   OpenTable Diner

   Munich

   1 review

   5.0

   1 review

   Dined on September 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wunderschöne Dachterrasse mit tollem Ausblick. Leckere Cocktails, Mitarbeiter sehr freundlich.
   

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4. M

   Martin

   Czech Republic

   1 review

   3.0

   1 review

   Dined on August 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Booked a table for four people, was celebrating a 50th birthday. We got a table next to some people smoking a waterpipe, not very pleasant. Service was moderate and pricing a bit high.
   

   Casablanca Sky BarResponded on August 30, 2024

   Dear Customer, Thank you for your feedback. We apologize if you found our bar to be more expensive than expected. Our goal is to provide high-quality service and experiences, and we understand that pricing is an important part of the overall impression. Your feedback is valuable to us, and we will take it into consideration as we review and plan our pricing. We hope you will give us the opportunity to improve your experience on your next visit. Thank you for your understanding. Best regards, The Casablanca Sky Bar Team
   

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5. G

   Gokce

   Czech Republic

   1 review

   4.0

   1 review

   Dined on August 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambiance, service, fancy cocktails every was great. However, although I have a reservation for early time and there were free tables in the teras, they gave us a table from inside :( For the next time I would make a reservation by giving a phone call.
   

   Casablanca Sky BarResponded on August 30, 2024

   Dear Customer, Thank you for your visit. We apologize for the seating issue you encountered. We regret that we were unable to meet your expectations regarding the seating arrangement. Your feedback is important to us, and we will work on improving our service to ensure a better experience for all our guests. Thank you for your understanding, and we hope you will give us the opportunity to serve you better on your next visit. Best regards, The Casablanca Sky Bar
   

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6. N

   Nina

   Czech Republic

   1 review

   2.0

   1 review

   Dined on August 13, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   They charged me a reservation that I didn't know was honored. unnecessarily expensive
   

   Casablanca Sky BarResponded on August 30, 2024

   Dear Customer, We apologize for any confusion regarding your reservation and the charges applied. It's never our intention to cause inconvenience, and we regret that you found the experience unnecessarily expensive. Your feedback is important to us, and we will review our reservation and pricing policies to ensure better clarity and fairness in the future. Please feel free to reach out directly if you would like to discuss this matter further. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, The Casablanca Sky Bar
   

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7. OT

   OpenTable Diner

   Czech Republic

   1 review

   1.0

   1 review

   Dined on July 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Made a reservation on the terrace a few days before the chosen date, in the end we were seated in the hall with the words, we know that you reserved on the terrace, but we will not place you there. Horrible service, we waited for a waiter for about 30 minutes. When the waitress came over, she turned around and started joking with her colleagues without listening to our order. Very disappointed, we had to leave
   

   Casablanca Sky BarResponded on August 30, 2024

   Dear Customer, Thank you for your feedback, and we sincerely apologize for the unpleasant experience you had with us. We regret that we were unable to meet your expectations and that you were not seated on the terrace as you had reserved. I understand that you felt we did not give adequate attention to your requests, and this is unacceptable to us. We also apologize for the delay in service and the inappropriate behavior of our staff. We hope you will give us the opportunity to make it up to you and visit us again to see that we value every one of our customers and strive to provide the best possible service. Best regards, The Casablanca Sky Bar
   

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8. OT

   OpenTable Diner

   Milan

   1 review

   2.0

   1 review

   Dined on July 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The booking was made for outdoor rooftop seating but we were told that because of the change I made for the time of the reservation we could only seat inside. Therefore they let us occupy a table outside for only 30 minutes.
   

   Casablanca Sky BarResponded on August 30, 2024

   Dear Customer, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience regarding your reservation. It was not our intention to cause any disappointment. We understand that your original booking was for outdoor rooftop seating and regret that the change in reservation time led to the restriction of only 30 minutes at the outdoor table. This is not the level of service we aim to provide, and we will review our policies to ensure such issues are handled better in the future. We appreciate your feedback and would like to make it right. Please contact us directly so we can discuss how we might address this situation and hopefully have the opportunity to serve you better. Thank you for your understanding. Best regards, The Casablanca Sky Bar
   

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9. EO

   EliO

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined on June 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   There was no food… they told us to leave after one hour… nice view but thats it.
   

   Casablanca Sky BarResponded on July 8, 2024

   Hello, thank you for your review. We are so sorry to hear there was no food available during your visit. Opening hours are now extended, we apologize for any inconvenience caused by early closing. We hope you will give us another chance. Casablanca Sky Bar
   

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10. OT

    OpenTable Diner

    Czech Republic

    1 review

    3.0

    1 review

    Dined on May 26, 2024

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 5

    Good view over the Moldau and the Prague castle...especially at sunset time....very good drinks but on Sundays no food, just nuts. Service is good.
    

    Casablanca Sky BarResponded on June 5, 2024

    Thank you for your review. We apologize for the lack of food on Sunday; it was a rare occasion. We hope it did not affect your overall experience, and we would welcome you again soon. Regards, Casablanca Sky Bar ✨
    

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