Castaway - Burbank

Review summary

1. L

   Lilian

   Los Angeles

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our time at Castaway! A great way to celebrate Christmas Eve! The food was very delicious with great value and service.
   

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2. S

   Sony

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was outstandingly delicious and the service was excellent. Great view and ambience! Would definitely recommend this place.
   

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3. S

   Shoghig

   Central Coast

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food great presentation! And a beautiful atmosphere
   

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4. D

   Daniel

   VIP

   Los Angeles

   20 reviews

   4.0

   20 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food is very good, especially the unexpected great fresh oysters on the half shell. If you go during the busy season (Holidays, Graduations, Weddings), expect service a bit on the slow side. But the most important aspect is the food, and that is excellent.
   

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5. B

   Bradley

   VIP

   Boise

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   It is not the same as it was a year ago, food wasn't that great, a long wait for a table, service was mediocre, starters came for two people and the others had to wait a very long time and remind waiter. You can't beat the view though and the ambiance is good. it's just when you spend a lot of money you feel entitled to a certain level of service and that the food should be better than what you could make at home. This wasnt the case.
   

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6. K

   Kim

   Los Angeles

   10 reviews

   3.0

   10 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Normally, we love it here. I don’t know if it’s because it’s so close to the holidays and they were extra busy or if something was going on, but it just wasn’t as good as any of our previous experiences. Everything seem to take forever, and the food was not cooked normally is.
   

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7. N

   NOELLE

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It’s pretty rare to get good food, excellent service and a great atmosphere in one restaurant, and this place has it. They offered us Champagne while we waited! Lara was the best server I’ve had in years.
   

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8. t

   tonya

   Phoenix

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fabulous! The only part I didn’t love was the required valet parking at $11.
   

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9. S

   Shawn

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beef Wellington was cooked to perfect medium rare. Sea bass was likewise perfect. If anything, it was too much food for a brunch. But whatever you didn't eat was take-home-able. Not inexpensive, but great food, service, view, etc.
   

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10. Z

    Zee

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    I don't normally write reviews or complain to this extent, but after my experience at Castaway Restaurant, I feel compelled to warn others. My visit was an absolute disaster from start to finish, but what really made it unbearable was the terrible, rude service from the manager. ” Julio” Here’s how the night went: we ordered 3 appetizers which were just ok, ( sent back the caviar fries because they were cold and did not taste good. now for the main corse, we ordered two filet mignon steaks ( 1 cooked medium, 1 cooked well done butterflied) the Mac and cheese, garlic fires and mashed potatoes , the food arrived ridiculously cold with the exception of the fries. — I asked the server who was extremely polite and helpful to have it fixed. They took it back, and when it came out again, after 2 HOURS both steaks were undercooked and the sides were still cold. How do you mess up both steaks AGAIN?! At that point, I was frustrated, but figured I’d try to get it fixed one more time. The 3rd time they brought out the “medium” cooked steak, it was burnt and had a very distinct smell of old meat that has been either sitting out for a very long time and or expired. ( I have been in the food business for 15+ years and I know how meat should smell and taste) When I brought the issue up to the manager, I was met with total indifference and borderline hostility. No apology, no attempt to make things right, just a condescending attitude like I was the problem. It was clear they couldn’t care less that I was unhappy. They actually had the nerve to say “ what do you want? Us to remake it or for me to take it back and get you the check”! Unbelievable! After I pointed out how unacceptable that was, the manager just walked away. We didn’t even bother eating another bite, as it was clear this place was more interested in treating customers like garbage than actually delivering on quality food and service. They still had the nerve to charge us for the food that we didn’t even touch.
    

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