Chama Gaucha - Chicago

Review summary

1. e

   evelyn

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience is always great. The food is amazing and the service is top notch. Definitely worth your money
   

   Chama Gaucha - ChicagoResponded today

   We're delighted to hear that your experience is always great! Thank you for your continued support and for the fantastic review. We appreciate your kind words about our food and service and can't wait to welcome you back.
   

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2. C

   Chris

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   Overpriced. Also we didn’t get seated for 30 minutes after our reservation time. What is the point of a reservation then? Once again incompetent management and the customer has to suffer.
   

   Chama Gaucha - ChicagoResponded today

   Thank you for sharing your experience. We appreciate your candor. We are very sorry to hear about the 30-minute wait you encountered despite having a reservation. This is not the level of service we aim to provide, and we are reviewing our reservation management to understand what caused the delay and prevent similar situations in the future. We also appreciate your feedback on the pricing. We value your time and business, and we regret that your experience was not positive. We hope you'll consider giving us another chance to demonstrate our commitment to better service.
   

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3. C

   Camila

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was enjoyable had a good time with my boyfriend
   

   Chama Gaucha - ChicagoResponded today

   Thank you for the positive feedback, Camila! We're so happy you enjoyed your time with us. We look forward to welcoming you back!
   

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4. A

   Angela

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our absolute favorite restaurants, the service is top notch and they truly make you feel special here but upon getting the bill, we were disappointed that they changed the price to $55 per person to $79 per person on Valentine’s Day. Our bill for two people was $200 I had water and my husband had one cocktail.
   

   Chama Gaucha - ChicagoResponded today

   Thank you for your review. We're glad you enjoyed the food and service, and we appreciate your continued patronage. We understand your concern about the price increase for Valentine's Day. As is common practice in the restaurant industry, we do adjust our pricing for special occasions to cover increased costs for premium ingredients and staffing. However, we recognize that the change from $55 to $79 is significant, and we will review how we communicate these pricing adjustments to our guests to avoid any surprises. We value your feedback and hope you'll dine with us again.
   

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5. M

   Mario

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambience! All servers and waitress are all kind. Great experience. 
   

   Chama Gaucha - ChicagoResponded today

   We're delighted you had a great experience! We're especially proud of our team and their dedication to providing excellent service. Thank you for the kind words, and we look forward to welcoming you back!
   

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6. t

   tammy

   Chicago

   10 reviews

   4.0

   10 reviews

   Dined on February 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The restaurant is beautiful. The buffet was ok. I haven’t been here for some time but I felt like there used to be more options so I felt a little slighted. They kept the meat coming when requested except I had to ask 3 times for the filet and was even told at one point they didn’t have any(miscommunication?). The atmosphere felt too much like a fast food buffet restaurant to me and that is not my vibe when I go out to eat. This was a “turn em and burn em “. Plenty of people feel differently because the place was hopping. Towards the end of the meal we definitely felt like they were rushing us. We stood up and 4 people were on the table before we had a chance to even walk away. We went to the bar and had another drink but after spending nearly $750 (including the bar) with tip for 5 people, I wouldn’t have expected to be rushed.
   

   Chama Gaucha - ChicagoResponded 5 days ago

   Thank you for your honest feedback, Tammy. We're glad you found the restaurant beautiful, but we're very sorry your recent experience didn't meet your expectations. We apologize for the miscommunication regarding the filet, the perceived lack of buffet options, and most importantly, the feeling of being rushed, especially after spending $750. We value your feedback and are committed to providing a more relaxed and enjoyable dining experience for all our guests. We hope you'll consider giving us another chance.
   

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7. A

   Arianna

   Chicago

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service exceeding our expectations. My family and a great time and we’ll definitely be back!
   

   Chama Gaucha - ChicagoResponded 6 days ago

   We're thrilled to hear we exceeded your expectations, Arianna! Thank you for the wonderful review. We're delighted you had such a great time and can't wait to welcome you back.
   

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8. R

   Ramses

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined on February 8, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Service great ,food was a bit tasteless Seeverscwork very hard
   

   Chama Gaucha - ChicagoResponded 6 days ago

   Thank you for your feedback, Ramses. We're glad you appreciated our servers' hard work, but we're very sorry to hear the food was tasteless. This is certainly not the standard we aim for. We value your feedback and hope you'll give us another chance to demonstrate the true quality of our food.
   

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9. M

   Michael

   Key West

   6 reviews

   5.0

   6 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a great way to celebrate a birthday with great food and excellent service
   

   Chama Gaucha - ChicagoResponded 6 days ago

   We're delighted you had such a great birthday celebration with us! Thank you for the wonderful review. We look forward to welcoming you back for more special occasions.
   

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10. J

    Jasmine

    Chicago

    1 review

    5.0

    1 review

    Dined on February 6, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    ALL staff was amazing! Very helpful and in a great mood .
    

    Chama Gaucha - ChicagoResponded 5 days ago

    Thank you for the fantastic feedback! We're thrilled you enjoyed your visit and that our staff's positive energy contributed to your experience. We appreciate your kind words and hope to welcome you back!
    

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