Char - Memphis

Review summary

1. A

   Angela

   Memphis

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   During my visit, I raised an issue with the taste of the crabcakes. The server quickly communicated the manager would come over. Randy Black I assume was the manager on duty came over to the table. I communicated my crabcakes tasted fishy and he responded, "Well, it is fish. Typically, we don't take back any food unless it wasn't prepared correctly, but I guess I can take it back." The snarky and dismissive comment was unnecessary. At no point, did Randy offer an apology or ask if I wanted something else from the menu but just walked away with the plate, unacceptable. The crabcakes served, unfortunately did not meet the high standards I expected from a "fine dining" establishment especially when we spent over $100 per person. I was disappointed to find that my concerns were dismissed by the manager and his response not only left me feeling undervalued as a customer but also raised questions about the commitment to customer satisfaction at the establishment.
   

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2. F

   Fred

   Memphis

   2 reviews

   5.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambience.and service keep doing what you doing.
   

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3. J

   Jacqueline

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had reservations still had to wait,food was very good and the environment was quiet and peaceful
   

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4. C

   Cyndi

   Memphis

   4 reviews

   4.0

   4 reviews

   Dined on February 16, 2025

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 2

   My food was awful! Eat there a lot and never have I had bland food like I had this time! I told the GM and he listened but showed no concern! They stress the dress code on their webpage but patrons were in sweat pants 1/2 way down their legs, vulgar sweatshirts and they had no problem seating them for Sunday brunch. If I did not have a gift card I probably would say good bye nice knowing you!
   

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5. K

   Karl

   Memphis

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was great. Would highly recommend and will be coming back again.
   

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6. J

   Jeanette

   Mississippi

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first time at the restaurant. The atmosphere was romantic and the staff was superb.
   

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7. T

   Tim

   Orlando

   3 reviews

   3.0

   3 reviews

   Dined on February 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   The steaks were excellent. The potatoes were cold and the salad was mediocre. The service was very bad compared to Ruth’s Chris, Capital Grill or Folks Folly (which is a higher level of restaurant IMO). I was very surprised that on Valentine’s Day they didn’t even say happy Valentine’s much less do something for the customers. I won’t go back to this location but might try Huntsville some day.
   

   Char - MemphisResponded on February 17, 2025

   Hi Tim, thank you for choosing to celebrate Valentine's Day at Char. I'm truly sorry to hear about your experience, as this is neither the level of food nor service we strive to provide our guests. I regret that you left disappointed with your meal and wish we'd had the opportunity to make things right during your visit. Our General Manager is reaching out to you directly to determine how we can regain your trust and patronage. I'm hopeful we can turn things around for you and show you a true Char experience soon. Thank you again for your patronage and feedback.
   

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8. B

   Bailee

   E. Tennessee

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   The service was exceptional!
   

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9. W

   Whitley

   San Francisco

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service, and ambience. No wait time; I booked a reservation.
   

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10. J

    Jenna

    Memphis

    16 reviews

    5.0

    16 reviews

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Ja was our waiter and he was so kind and very attentive. It was Valentine’s Day and Char was busy, but we never felt neglected. The crab cakes were amazing as always… my steak entree was perfectly cooked. My husband’s duck was a little more rare than he wanted but we were pleased nonetheless. We will be back!
    

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