Chart House Restaurant - Dana Point

Review summary

1. C

   Carolyn

   Orange County

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were so happy with the Thanksgiving experience at Chart House! Just great!
   

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2. G

   Gary

   Orange County

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Not a good experience. Charthouse which is usually excellent oversold for Thanksgiving and the service and food suffered greatly. We had gone there two Thanksgiving's ago and it had been very good. They sorely need to limit the number of reservations and serving dinner outside in November is a very bad idea.
   

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3. H

   Holly

   Orange County

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We have been going to the Chart House for Thanksgiving Dinner over the past 3 years. They always do a terrific dinner for us.
   

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4. S

   Scott

   Orange County

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Don’t ever go to the Chart House for Thanksgiving, EVER. Our daughter worked late so months in advance we made reservations at 6:30. We got there and didn’t have to wait long to be seated. Good sign right? They put us outside at a table in the grass with no silverware or wait staff. We waited for someone to acknowledge our arrival, maybe even some water but no, we just sat there for at least a 1/2 hour. We finally went inside and saw 3 seats at the bar. The only upside to the night was Kevin the bartender. Chart house had been around forever, they need to do better and cap our reservations if they can’t accommodate the reservations. Big fail on the part of Management. To be fair, we enjoy Chart House on other days just not EVER again on Thanksgiving
   

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5. K

   Kathleen

   Orange County

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Parking on a holiday is horrible if you want valet; and IF you need assistance walking, you will need to walk through the garage, otherwise gamble and take the long winding stairs to the check-in booth. MOST parking is on the street. It has been like this for decades; also they need to make valet parking a reservation too.
   

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6. c

   charity

   Central Coast

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous Thanksgiving Dinner. Food was delicious and our server Evan was attentive and pleasant.
   

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7. A

   Ariel

   Miami

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Rude and disrespectful waitress, overpriced food and old oil in the fried options.
   

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8. C

   Charmaine

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   It was the worst dining experience I've ever had at a restaurant. The service was the worst. It took 40 minutes from being seated to having even water placed on the table, and it went downhill from there. I asked twice over an hour (after the water finally arrived) for the bread, and the server said, "That may take a while." And it took over an hour in total. The soup came and was warm but nowhere near hot. The turkey dinner came (after an hour and 40 min) and it also was warm, but not hot. There was only a tablespoon of potatoes, and gravy was only a tiny, thin line of drizzle over the potatoes and turkey. The cornbread stuffing was burned hard and black on the bottom. Everything took so long we didn't dare ask to send anything back. They never bothered to remove the dirty dishes. The server never introduced himself. His first words were, "here're your menus." He was gone in between each brief visit for so long my husband couldn't even get a refill on water or his iced tea. He tried to make his last sips of water last like we were lost at sea or in the desert. The "view" from the window included a folded up table, a dolly, propane tanks dumped on the side and other debris. It was a view of a dumping ground. If we can't see the water, I understand, but they could at least clean up or even decorate the area we do see. It seems no one cares about what we see from those tables. We paid $70 for each meal. My husband said. "We'd have been better off at Denny'sl" I understand they were very busy for Thanksgiving, but it doesn't help at all. We indulged in a high end restaurant for a special occasion and it was ruined with a completely unacceptable experience.
   

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9. T

   Tim

   Orange County

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Thanksgiving Dinner! Had reservation, not given a choice to sit outside.
   

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10. K

    Karen

    Orange County

    3 reviews

    5.0

    3 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This location serves the BEST dining experience and their Thanksgiving dinner was amazing. From the front desk, to excellent bartenders and an attentive server plus their helpful valets, it was VERY memorable occasion.
    

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