Chart House Restaurant - Scottsdale

Review summary

1. L

   Len

   VIP

   Phoenix

   132 reviews

   5.0

   132 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really, really nice. My wife had the Lamb Chops.... she said the best she has ever had. I had a special combo with Soup, Prime Rib and Desert.... it was really good too. They had a number of other dishes (especially seafood) that I was considering. They have a nice menu of items to chose from. It was a tough choice to make. The place is really nice and the service was excellent.
   

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2. K

   Koby

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Absolutely shocked that a restaurant of this caliber had such a lack of care for their guests on such a special night. We stood at the bar while we waited for our reservation that was 45 mins behind schedule with no communication from staff on how behind they were (completely understandable on NYE) . So we decided to slide into an open spot at the bar , where we stood and tried to get someone behind the bars attention for 30 mins until I went to the hostess stand and asked if we could possible get service from a bartender since they would walk by and deliberately not make eye contact with my self or my wife and the other two groups sitting at the front of the bar. Once the hostess found a bartender he came over with a very poor attitude like we were inconveniencing him. 10 mins later our two drinks arrived and we were seated at our table as our drinks came out. Once seated we had our first interaction with our server, and he could have cared less about being at work. Once our drinks we received from the bar were empty they sat on the table until our food came out and our food was dropped of so quickly we didn’t even have a chance to ask for another round of drinks. After we were both almost halfway done with our entrees our server walked by and we were able to flag him down to try and get another round of drinks. We finally received our drinks as we finished our entrees, which is frustrating because it is enjoyable to have a drink with your meal. The most frustrating part of this experience was standing at the bar being ignored. Having bartended for years I would have been mortified to have been loosing out on the amount of money they did by not even trying to help their guests. Especially when there were numerous groups of people trying to get service during our time standing at the bar that were all visibly upset at the not being helped by staff. There are ways to deal with being extremely busy and still offer great customer service.
   

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3. g

   gary

   Portland

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our NYE late reservation turned into a midnight meal. 8:30pm reservation lead to seating by 9:20pm. Host said it would be a 15 minute delay to clear the table. Menu was a surprise 3 course pre-fix menu with no communication on the website or reservation system. Caesar was small and drowning in dressing. Fish was okay. Side veggies were below average. Lava cake was the highlight. My 3 course meal was billed higher than the prefix price. Manager offered a complimentary sparkling water....
   

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4. L

   Lisa

   VIP

   San Francisco

   42 reviews

   5.0

   42 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wait even with reservations but it was New Year's Eve and was expected. Service was attentive and we did not feel rushed at all. Food was wonderful as usual.
   

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5. RA

   RonA

   Phoenix

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The service was very spotty on New Years Eve. They were busy on the evening of a holiday, I get that, but they seemed understaffed to handle the larger crowds. The food, nevertheless, was great and we enjoyed the evening, overall.
   

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6. M

   Mary Joy

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was able to get a last minute reservation for NYE at 7:00. They were very busy and backed up about 40 minutes, but once we were seated, the service, food, timing and atmosphere was superb. The prefixed menu was extensive and a great deal for the holiday.
   

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7. S

   Sedef

   Chicago

   11 reviews

   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I booked the restaurant because of the location and their good quality food but nothing meet our expectations unfortunately! The restaurant offered a fixed menu (probably for the New Year’s special) which was not up to my expectation. I wish we were having normal menu…our waiter was rushed all over the place, our salads were served before our coctails served, not that the waiter’s incompatibility but not enough staff.
   

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8. M

   Michelle

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service was excellent. The food was good but not great. We were seated promptly. Overall, good experience a little pricey for what you get.
   

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9. K

   Ken

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very pleasant experience. Food was excellent and we had a very nice waitress. Pricing was reasonable, and we were seated within 15 minutes of our reservation. The shrimp appetizer was amazing, as was the clam chowder.
   

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10. N

    Nicki

    Phoenix

    3 reviews

    5.0

    3 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Service and view were spectacular! They made it a memorable evening.
    

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