Chart House Restaurant - Scottsdale

Review summary

1. K

   Koby

   Phoenix

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Absolutely shocked that a restaurant of this caliber had such a lack of care for their guests on such a special night. We stood at the bar while we waited for our reservation that was 45 mins behind schedule with no communication from staff on how behind they were (completely understandable on NYE) . So we decided to slide into an open spot at the bar , where we stood and tried to get someone behind the bars attention for 30 mins until I went to the hostess stand and asked if we could possible get service from a bartender since they would walk by and deliberately not make eye contact with my self or my wife and the other two groups sitting at the front of the bar. Once the hostess found a bartender he came over with a very poor attitude like we were inconveniencing him. 10 mins later our two drinks arrived and we were seated at our table as our drinks came out. Once seated we had our first interaction with our server, and he could have cared less about being at work. Once our drinks we received from the bar were empty they sat on the table until our food came out and our food was dropped of so quickly we didn’t even have a chance to ask for another round of drinks. After we were both almost halfway done with our entrees our server walked by and we were able to flag him down to try and get another round of drinks. We finally received our drinks as we finished our entrees, which is frustrating because it is enjoyable to have a drink with your meal. The most frustrating part of this experience was standing at the bar being ignored. Having bartended for years I would have been mortified to have been loosing out on the amount of money they did by not even trying to help their guests. Especially when there were numerous groups of people trying to get service during our time standing at the bar that were all visibly upset at the not being helped by staff. There are ways to deal with being extremely busy and still offer great customer service.
   

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2. M

   Mary Joy

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was able to get a last minute reservation for NYE at 7:00. They were very busy and backed up about 40 minutes, but once we were seated, the service, food, timing and atmosphere was superb. The prefixed menu was extensive and a great deal for the holiday.
   

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3. K

   Ken

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very pleasant experience. Food was excellent and we had a very nice waitress. Pricing was reasonable, and we were seated within 15 minutes of our reservation. The shrimp appetizer was amazing, as was the clam chowder.
   

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4. N

   Nicki

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and view were spectacular! They made it a memorable evening.
   

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5. D

   DAWN

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent sea bass, delicious chocolate lava cake with texture, and an fun cocktail options. The server was knowledgeable and intuitive.
   

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6. E

   Evon

   VIP

   San Diego

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Slow - over salted steaks - shrimp pasta inedible - hostess sweet but - kitchen slow - won’t be back
   

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7. B

   Bob

   VIP

   Chicago

   8 reviews

   2.0

   8 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The bar staff was not interested in serving bar patrons. We told them that we were here an hour early and wanted to visit the bar. The bartender pointedly stated that he’s on a fourteen hour day. During our hour, we had one drink. We would’ve loved to have ordered a starter and other drinks, but no one even came back to ask. Many staff behind the bar, all ignored us. Dinner was okay at best. We sent two of the same entrees back due to a strong fishy taste. First and last visit here.
   

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8. M

   Mark

   Des Moines

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great, atmosphere classy and romantic and Ryan, our server, made the night special.
   

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9. M

   Michele

   VIP

   Las Vegas

   84 reviews

   4.0

   84 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   My husband and I went there for Christmas dinner. They had a three course meal for $69. Fantastic value! We each had surf and turf, salad and a dessert would highly recommend.
   

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10. L

    Linda

    VIP

    Chicago

    46 reviews

    5.0

    46 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    One of our favorite special occasion restaurants. We have never been disappointed. The setting is lovely and the food always superb.
    

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