Chart House Restaurant - Tower of the Americas

Review summary

1. J

   John Anthony

   Las Vegas

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Jarvis was amazing! We went to celebrate our anniversary and Jarvis made sure to make it special in many ways, It was by far the best experience we have ever had. The food and drinks were amazing, we will be back!
   

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2. A

   Angela

   San Antonio

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Ambiance was great and wait staff was attentive. Food quality was average amongst nicer restaurants and prices a little higher than competitors. We ordered dessert with our meal since the menu stated 30 minute preparation time, but it still wasn’t started until dinner plates cleared. Reservation asked if we were celebrating an occasion (which we were), but it wasn’t mentioned by staff and it wasn’t recognized with candle or “Happy Birthday” message on dessert.
   

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3. E

   Emily

   San Antonio

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing staff and food. Would recommend this place 100% ❤️
   

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4. C

   Cindy

   San Antonio

   1 review

   vip
   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   The dining experience was great - and the service. When we left we stood in line about 30 minutes waiting on an elevator that never came the line behind us was about 25 people! We kept asking the hostess what was going on and they didn’t really respond the other elevator opened and they said that was only going to the observation floor we kept waiting with no input from the staff except just to wait. People were getting quite frustrated. We finally decided to take the other elevator and it took us straight down- why did they tell us not to take that one?? the entire incident was a circus
   

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5. T

   Travis

   Austin

   8 reviews

   vip
   2.0

   8 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   First let me start by saying that I have been to the Chart House many times over a number of years and had always had a decent experience. This time however…it was awful. From the moment we reached the hostess stand, to finally being let up to the restaurant and taken to our table and even the service and food was awful. Look, it’s expensive. We expect good service. We waited 15 minutes at our table before the waiter even acknowledged us. Everything was slow. The food was slow, the waiter kept forgetting to put in our orders, we got our 30 minutes after we ordered it and our bisque about 50 minutes into us ordering (still not sure how that happened). The prime rib used to be decent but…not this time. When we were trying to leave, there was a line of around 40 people or so trying to get out. Only one elevator was working and they were prioritizing those that went to the observation deck so all of us had been waiting over 20 minutes just to get back to the lower floor. The manager knew about it but didn’t address it publicly as patrons were getting quite irritated. All in all, find an alternate restaurant…it’ll suit you better.
   

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6. R

   Rudolph

   Seattle

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Outstanding environment, great food, great service, good prices. Strive for outstanding.
   

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7. I

   Ingrid

   Amarillo

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was amazing. Service, food, ambiance and specially our server was attentive. I can't recommend this place highly enough!
   

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8. C

   Colleen

   San Antonio

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Everything About it was terrible from the amount of food time that I had to wait for my food from the amount of people that got there after me that got their food before me and left before me everything about it sucked. I would not suggest this place to anybody.
   

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9. A

   Ashley

   East Texas

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   The views are amazing!! The steak was so bad. I suggest you skip the food and go straight for the bar. You have incredible views from there. I ordered the prime rib. I have never in my life received a steak so undercooked. I took a bite and actually spit it out. It tasted like I licked salt straight from the shaker. It was embarrassing . My husband got filet minon ordered medium rare. The steak tasted like my mom’s burnt pot roast. TThe meal was cold. I guess it had been sitting there for awhile.The waitress was kind enough to bring me another prime rib. This one was cooked a little more and the food was actually warm. The prime rib was AWFUL. We were told on the way up that the food sucked and to go elsewhere to eat. You’re there for the ambience. So I ate a tiny portion of potatoes for dinner. Honestly didn’t even want to send another plate back. The restaurant turns as you’re seated. We were by the kitchen at one point and some dude was vaping. He had gloves on and went back to handling the food. For the price this place should probably train their cooks to make a meal that is worth $50+ and food handling classes. Service was good. Just terrible food. 🥴
   

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10. R

    RUBEN

    San Antonio

    3 reviews

    3.0

    3 reviews

    Dined 3 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    Reservation was for 730 wasn’t seated until 815. Food took an hour. Everything was late from the get go. Food was good and the service was good as it wasn’t his fault.
    

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