Charter Steakhouse

Review summary

1. L

   Lisa

   VIP

   Houston

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the filet, baseball sirloin, and the chicken. They were all excellent!! The sides of potatoes, carrots, polenta delicious as well. Would definitely go back
   

   Is this helpful?

   Report
2. K

   KENNETH

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The Charterhouse was quiet atmosphere, which was very nice for BC. The steaks were amazing, the rolls were tasty, our server was friendly. Great place for an easy night out without all the fuss.
   

   Is this helpful?

   Report
3. K

   Kimberly

   VIP

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I am so glad we tried this place. The staff could not have been more pleasant and all the food that we tried was divine.
   

   Is this helpful?

   Report
4. N

   Natalie

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great NYE experience. I had the scallops and the rest of my family had tenderloin. Our waiter, Chase was so nice. It was our first time to the restaurant but we will be back.
   

   Is this helpful?

   Report
5. J

   James

   VIP

   Chicago

   6 reviews

   2.0

   6 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   May have been one of the worst steakhouses I’ve ever gone to. Nick, our server, was excellent and very attentive. But through no fault of his own, the food was terrible. My daughter wouldn’t even finish the grilled cheese sandwich she ordered from the kids menu. The cauliflower steak I had was not cooked correctly, the mashed potatoes with my other daughter’s meal were very sweet with a bad aftertaste and the dessert was even undercooked. Would NOT recommend this place. What made it worse is that all of this cost more than most any other meal I’ve had at a steakhouse because there was a $150/pp minimum for New Year’s.
   

   Is this helpful?

   Report
6. J

   Jamie

   VIP

   Cleveland

   16 reviews

   4.0

   16 reviews

   Dined on December 31, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Wait time was long for orders. Husband’s steak was over-cooked after taking chef’s recommendation on what to temperature his steak was to be cooked. Asked for mid-rare, recommendation was medium, came out well done.
   

   Is this helpful?

   Report
7. K

   Kaela

   Denver

   4 reviews

   5.0

   4 reviews

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I had a wonderful dinner at the Steakhouse. We shared the Duck Confit appetizer, highly recommend, and my husband thoroughly enjoyed the French Onion Soup prior to entrees. The beef and lamb items on the menu are local to Colorado and they are sourced from a family-owned ranch in the northern part of the state. I had the Alaskan Salmon dish; the tomato chimichurri was mind blowing. The Chef even stopped by our table, so cool! Our server was friendly, knowledgeable about the menu items and provided prompt service. We sat at a table in the bar area and enjoyed the ambiance of the space. We will be back!
   

   Is this helpful?

   Report
8. L

   Laura

   VIP

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Walker, was very nice and attentive. We had the mussels, strip steak and lamb chops and all were outstanding in both flavor and presentation. With friendly staff, an inviting atmosphere and fantastic food, we will be sure to return!
   

   Is this helpful?

   Report
9. C

   Collin

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   This is not an indictment of the service staff, the chefs, nor anyone other than whomever led the team last night, but the experience on December 25, 2024, for a table of four, was unacceptable. Blaming it on a “table of 14,” isn’t an excuse; you knew they were arriving and simply didn’t ready the restaurant. You had to have know exactly what the night was going to bring and you weren’t ready. Incredibly slow wait times for food were experienced, it seemed, by all who ate - including a table next to us that waited an hour and a half for their meals. And not equipping your staff to comp a drink or a dessert is such an egregious display of a lack of skill in running a restaurant. How a simple gesture could’ve bought your team some grace from customers was missed is beyond measure. People are paying top dollar for your food and have expectations that, currently, your management isn’t prepared to meet.
   

   Charter SteakhouseResponded on December 28, 2024

   Thank you for your feedback regarding your visit on December 25, 2024. We sincerely apologize for the delays and lack of preparation you experienced. While our team strives to provide exceptional service, it’s clear we fell short. We regret that steps like offering a gesture of goodwill weren’t taken to ease your evening. Your concerns are being addressed with our management to ensure we better meet expectations moving forward. We hope to restore your trust on a future visit.
   

   1 person found this helpful

   Report
10. N

    Natasha

    Denver

    1 review

    5.0

    1 review

    Dined on December 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious food, wonderful service and great value for money. We had Christmas dinner and it was great that we could choose from Ala Carte and also given the holiday menu option. The staff were lovely, attentive and professional and the food high quality and delicious. Definitely recommend.
    

    Charter SteakhouseResponded on December 28, 2024

    Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed your Christmas dinner with us. It’s great to know you appreciated the flexibility of our à la carte and holiday menu options, as well as the attentiveness and professionalism of our staff. Your kind words about the food quality mean so much to us. We’re delighted we could help make your holiday special and look forward to welcoming you back again soon!
    

    Is this helpful?

    Report