Chicheria Mexican Kitchen - Westside

Review summary

1. A

   Allison

   New Orleans

   12 reviews

   3.0

   12 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Food was fantastic but the terrible service outshined the food. We waited for water for about 25 minutes. When we finally found a waitress she had no idea anyone was seated in her section.
   

   Chicheria Mexican Kitchen - WestsideResponded 5 days ago

   Thank you for your feedback. While we're thrilled to hear you enjoyed the food, we're truly sorry to learn about the service experience you had. This is not the level of care and attention we strive to provide, and we sincerely apologize for the oversight. We take your concerns seriously and will address this with our team to ensure it doesn’t happen again. We would greatly appreciate the opportunity to make it up to you. Please feel free to reach out to us directly so we can make things right.
   

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2. C

   Cynthia

   Atlanta Metro

   12 reviews

   5.0

   12 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   First time to try Chicheria and it will it be my last. Met college friend so we can have some cocktails conversation. We ended up eating as well. The place is a whole vibe. Loved it and will be back soon!
   

   Chicheria Mexican Kitchen - WestsideResponded on November 26, 2024

   Thank you for giving Chicheria a try! We’re thrilled to hear you enjoyed your visit and that the vibe made for a perfect spot to catch up with your friend over cocktails and food. It means so much to us that your first experience won’t be your last. We can’t wait to welcome you back soon for more great conversations and good times!
   

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3. a

   ashlyn

   Atlanta Metro

   4 reviews

   vip
   5.0

   4 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great customer service. Overall experience was fantastic
   

   Chicheria Mexican Kitchen - WestsideResponded 5 days ago

   Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the food and had a fantastic experience with our customer service. It means a lot to us that you took the time to share your feedback. We look forward to serving you again soon!
   

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4. K

   Kimberly

   Atlanta Metro

   34 reviews

   vip
   2.0

   34 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This was my second visit. The one featured coffee cocktail they had they were out of the coffee beans for espresso. The oyster taco was a no go-out of oysters. When it came time to pay, we were pointed to the QR code to pay. We had to wait for our server to come by because there were 2 items on our check that we did not get. Then we had to split the check. The payment app charges a admin fee to pay your bill!!! The server can simply print out a check to save you the headache and extra fee. Why wouldn’t they do that? It was a disappointing experience.
   

   Chicheria Mexican Kitchen - WestsideResponded on November 21, 2024

   Thank you for sharing your feedback about your recent visit. I sincerely apologize for the shortcomings you experienced. Running out of key ingredients is not the level of preparation we aim for, and I’m truly sorry this impacted your meal. We are addressing inventory management to ensure we’re better equipped to meet expectations in the future. Regarding your payment concerns, we recognize the frustration caused by the QR code system and the administrative fee. While we introduced this option for convenience, we absolutely understand it’s not the best fit for everyone. Your feedback is invaluable, and we’d love the opportunity to make things right. If you’d consider visiting us again, please reach out directly so we can ensure your experience is a much more enjoyable one.
   

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5. K

   Kimberly

   Atlanta Metro

   3 reviews

   3.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   We went for brunch and bottomless mimosas for my sister 62nd birthday. No champagne for mimosas and no biscuits for the chicken biscuits not good I recommended this place because I had such a great experience for my birthday but sister did not get the same experience. Somebody didn't do there job properly to make sure you had the supplies for brunch that is only Saturday and Sunday.
   

   Chicheria Mexican Kitchen - WestsideResponded on November 3, 2024

   Thank you for sharing your experience with us, and happy belated birthday to your sister! I’m truly sorry to hear that we fell short of providing the same exceptional experience you enjoyed previously. We understand how disappointing it must have been for you and your guests to miss out on key items like sparkling wine for mimosas and biscuits for our chicken biscuits—especially when celebrating a special occasion. Please know that we take this feedback seriously. If you’re open to it, we’d love the chance to make this up to you. My Beverage Director Will will be reaching out to you personally to ensure your next visit meets the high standards we strive for. Thank you again for bringing this to our attention, and we hope to welcome you back for a memorable experience.
   

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6. R

   Randy D

   Atlanta Metro

   31 reviews

   3.0

   31 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   A pleasant experience for the West Side.. Well crafted drinks..
   

   Chicheria Mexican Kitchen - WestsideResponded on October 22, 2024

   Thank you for sharing your thoughts with us! We're glad to hear that you enjoyed our well-crafted drinks and had a pleasant experience on the West Side. We always strive to provide a top-notch dining experience, and your feedback helps us improve. If there's anything specific we can do to turn your next visit into a five-star experience, we'd love to hear from you! We hope to welcome you back soon.
   

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7. B

   Berri

   Atlanta Metro

   25 reviews

   3.0

   25 reviews

   Dined on September 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We ordered the guacamole and chips as an appetizer which was very good. We chose the chicken fajita as our shared entree. This dish was disappointing, tasting bland. We wondered if the cook forgot to add the fajita seasoning! Our margaritas weren’t the best; having a watered down taste. I would also add that the meal cost was more pricey than the $$ indicated on Open Table. The best thing about our experience was the attentive service. Considering all, we would not dine there again.
   

   Chicheria Mexican Kitchen - WestsideResponded on September 28, 2024

   Thank you for taking the time to share your feedback. While we’re thrilled to hear that you enjoyed the guacamole and appreciated the attentive service, we're genuinely sorry that the chicken fajita and margaritas fell short of your expectations. We strive for flavorful and memorable dishes, and it sounds like we missed the mark during your visit. We’ll be sure to follow up with our kitchen and bar team to ensure this is addressed. We also appreciate your note on pricing and will look into making sure our listings are as accurate as possible. We hope you might consider giving us another chance in the future. Please feel free to reach out directly if you'd like to visit again — we’d love to personally make sure your next experience is exceptional.
   

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8. S

   Sylvester

   Atlanta Metro

   107 reviews

   vip
   5.0

   107 reviews

   Dined on September 21, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Food was good to me service was excellent. Sat at the bar. My steak and another guest steak tasted very old. Like is should have been thrown out a few days ago. I am used to steaks that are dry aged tasting a bit aged. I ate half of mines. My guest said that he tasted a tinge in the steak which prompted me to say mines tasted the same. Three weeks ago when I got the steak, eggs and potatoes I did not taste the old steak taste.
   

   Chicheria Mexican Kitchen - WestsideResponded on September 28, 2024

   Thank you for taking the time to share your experience with us. I'm glad to hear that you enjoyed the food and service overall, especially your time at the bar. However, I’m truly sorry that the quality of your steak wasn’t up to our usual standards during this visit. We take the freshness and quality of our ingredients very seriously, especially with dishes like steak, which we know are central to our menu. I will be following up with our kitchen team to ensure that proper procedures are being maintained and that this was an isolated incident. We would love to have you and your guest back to enjoy the full experience we strive for. Please don’t hesitate to reach out to me directly if you'd like to give us another try—I’d be happy to personally ensure your next visit exceeds expectations.
   

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9. L

   LaShon

   Atlanta Metro

   10 reviews

   vip
   3.0

   10 reviews

   Dined on September 17, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   The atmosphere was nice and the food was good. I did not like that they advertise a daily special for $1 oysters and then they said that they did not have any when we got there (I don’t think that they ran out because there wasn’t really anyone there). They also tried not to honor their $10 taco plate special for taco Tuesday. I showed that it was on their website, so they did end up honoring, but there should not have been a back and forth about it. Because of all that the experience was just okay, but the waitress was very pleasant and did what she could. We went to Chichería for the first time to check them out because we love their sister restaurant Buena Vida, but was not as happy with our experience with Chichería, unfortunately.
   

   Chicheria Mexican Kitchen - WestsideResponded on September 28, 2024

   Thank you for sharing your feedback with us. We're glad you appreciated the atmosphere, the food, and the great service from your waitress, but I’m truly sorry to hear that the experience didn’t meet your expectations overall. It’s disappointing to learn about the confusion regarding the $1 oyster special and the taco plate pricing. We pride ourselves on clear communication and consistency, so I’ll be addressing these issues with our team to ensure that such miscommunication doesn't happen in the future. We always aim for a smooth, enjoyable experience for our guests, and I apologize that we fell short during your visit. I hope you’ll consider giving us another chance, as we’d love the opportunity to provide you with the seamless experience that reflects the true spirit of Chicheria MX.
   

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10. M

    Michael

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on August 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chicheria Mexican Kitchen is a beautifully decorated authentic Mexican restaurant in Atlanta. Great service, outstanding food and overall a wonderful experience. Great patio and excellent drinks as well!
    

    Chicheria Mexican Kitchen - WestsideResponded on September 5, 2024

    Thank you so much for your kind words and for taking the time to share your experience at Chicheria Mexican Kitchen! We're thrilled to hear that you enjoyed the ambiance, food, and service. It means a lot to us that you found the patio and drinks to be excellent as well. We can't wait to welcome you back for another wonderful experience soon!
    

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