Chinese Cricket Club

Review summary

1. G

   Gaya

   VIP

   London

   13 reviews

   2.0

   13 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   The choice in the ala carte menu is very limited in comparison to what it was a few years back which was very disappointing. The description of the prawn dish was different to what was served and when questioned it was a vague response. There were small sharp bones in the duck spring rolls which could have been nasty if swallowed. Overall not a great experience and I would not go back.
   

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2. J

   Julia

   VIP

   Orlando

   14 reviews

   3.0

   14 reviews

   Dined on January 30, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   We were really looking forward to trying this Chinese restaurant, it is near where we live and we’re hoping it would become a go to local Chinese. Unfortunately although we had booked the new year menu, there was no more duck available. It took 20 minutes to get someone to take our order for drinks and food . It took a further 40 minutes for any food to arrive. 3 different appetisers were on the menu, they arrived separately over a period of 20 minutes. The main course was supposed to have some rice which never arrived, despite being assured it was on its way. The ‘famous’ cricket ball dessert was sold out. The 2 different desserts we ordered just tasted of sweet cream. All the other food we ate was delicious, but I fear we won’t be back to see what the missing items are like
   

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3. N

   Nuno

   VIP

   London

   16 reviews

   3.0

   16 reviews

   Dined on January 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Went to this specific place for the Dim Sum, it was ok but not spectacular, there are way better options in London if you want Dim Sum and cheaper, the service was good and attentive, the drinks were on the pricey side (a tea for 1 person £8... its a bit high), the restaurant was not busy at all. Not going to repeat, again its not a negative review, but i was expecting more.
   

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4. M

   Moikall

   London

   3 reviews

   4.0

   3 reviews

   Dined on January 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had the weekend dimsum brunch meal for £20pp. Six dishes - 18 pieces. Very good value for very good quality creative food. The tea was also good. Matcha dessert was a disappointment. Flavour sacrificed for colour & form. Service was friendly & knowledgeable however the food was brought virtually all at once which meant some of it cooled too quickly. I'd visit again but break up the order next time to slow then down.
   

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5. R

   Robin

   Berkshire

   43 reviews

   1.0

   43 reviews

   Dined on December 18, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was iffy fatty and smelt of drains, and services was nonexistent Will not return
   

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6. V

   Vanessa

   London

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We did the Din sum weekend menu The food was really tasty. The staff were delightful 😊
   

   Chinese Cricket ClubResponded on December 20, 2024

   Thank you for this wonderful review and rating. We are glad that you enjoyed our Dim Sum Weekend menu. We look forward to welcoming you back again soon.
   

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7. T

   Tienne

   London

   8 reviews

   3.0

   8 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Slow service, got order wrong, had to repeat several times and once served no one came back, had to ask several times for bill still with dirty plates on table. Dumplings OK but not the best, £12 for noodles not acceptable. Place wasn't very busy, staff seemed more concerned with moving a room partition around than serving
   

   Chinese Cricket ClubResponded on December 1, 2024

   Hi Tienne, Thanks for your feedback. We sincerely apologise for the slow service and the issues with your order. This is not the experience we aim to provide, and we’ll take note of your concerns to ensure better attention to detail and service in the future. We appreciate your comments on the food, and we hope you’ll give us another opportunity to improve your experience. Kind regards, Arun Narayanan Director of Food and Beverage
   

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8. R

   Robert

   London

   10 reviews

   2.0

   10 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Dinner at the Chinese Cricket club was a fairly soulless experience. The venue is in the Hyatt hotel and it was get echoey and didn’t feel warm or welcoming. Service was good and well paced. Food was very average and no better than you would find in any standards restaurant in Chinatown or similar. They also did not have all dishes on the menu available. Price was expensive for what we got and strangely they add a discretionary 13.5% service charge. The extra 1% makes little difference financially but is just weird that they would do this vs the more standard 12.5%. Overall not one of my better eating experiences and not one I would recommend I’m afraid
   

   Chinese Cricket ClubResponded on November 15, 2024

   Thanks for your feedback, Robert. We're sorry to hear your experience didn't meet your expectations. We appreciate your comments on service and ambiance, and we’ll certainly take them on board. We also value your thoughts on the service charge and will review that for clarity. We hope you'll consider giving us another chance in the future. Best regards, Arun Narayanan Director of Food and Beverage
   

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9. A

   Anja

   Bavaria

   38 reviews

   5.0

   38 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious dim sum, the har gau and also lobster and caviar dumplings were particularly tasty. Dim Sum weekend menu is fab value for money. Lovely service. Looking forward to our next visit!
   

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   Chinese Cricket ClubResponded on November 15, 2024

   Hi Anja, Thanks for the great feedback! We're so glad you enjoyed the dim sum, especially the har gau and lobster & caviar dumplings. We look forward to welcoming you back soon! Warm regards, Arun Narayanan Director of Food and Beverage
   

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10. F

    Fiona

    London

    1 review

    3.0

    1 review

    Dined on October 17, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    The dimsum are below average they all stick to each other and particularly to the paper on the bottom/ paper both for the hargow and siumai. The food are overly spiced and salty. The sweet n sour the pork was a bit tough to chew. The food seemed like precooked. The white rice lack fragrance and they don’t stick. The fried rice was mixed with the eggs and vegs but not stirred fried. The drink menu indicated tea didn’t come with pot. Table wasn’t very clean and my soda glass was cracked on the top. Overall it’s good value for the settings in London.
    

    Chinese Cricket ClubResponded on October 22, 2024

    Hi Fiona, Thanks for the amazing feedback. We’re sorry to hear about your experience with the dim sum and the cleanliness. Your comments are valuable and are noted. We’ll work on improving these aspects. We really appreciate your review! Best regards, Arun Narayanan Director of Food and Beverages
    

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