CHOP Steakhouse & Bar - London

Review summary

1. T

   Theresa

   Toronto

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasurable evening. Never disappointed .
   

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2. J

   Jon

   Toronto

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service even on a very busy New Year's Eve. Meat done as requested and very good quality. Look forward to the next visit.
   

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3. J

   Jim

   Toronto

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   Steak was great but small, side was ok. Starters we had the beef spring rolls. They were not to great and 2 half spring rolls. Made reservations a week in advance and even with our party of 6 shrinking to 4 we were made to wait 45 minutes The music level on the bar side was loud when we arrived but before our dinner came it became night club loud. Terrible, we had to scream at one another and still couldn’t hear. It was new years, music is great, party vibe is great but we made reservations for 8pm and spent 100$ per plate with tip. I want to enjoy my dinner and start my night off right not go deaf trying to enjoy a nice meal and chit chat with my friends. All and all, will be sticking to other steak houses from now on
   

   CHOP Steakhouse & Bar - LondonResponded today

   Hello Jim, I am very sorry to hear that your experience with us on NY eve was disappointing. This of course was not our intention and we have taken some great learning from that night to help us execute at a higher level and will take note of the music volume as well. For example we would wait until after 10 to bump up the music so that we don't interrupt guests meal and conversation. I am hoping we can connect at some point in the near future so that I can find a way to have you in again as my guest. I am thankful for your feedback and hope to hear from you soon. Regards, Mike Leyte General Manager londongm@chopsteak.ca
   

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4. F

   Felicia

   Toronto

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   I had a reservation at 8:00pm for 5 people. We were not seated until 8:45pm and all they had to offer us was a round of drinks. Then, after ordering our drinks we waiting another 30 minutes for them to come out, the appetizers we ordered came out before our drinks did. The only saving grace was that our waitress was extremely nice and the food was cooked correctly and tasted good. The waiting was ridiculous especially considering the fact that we had a reservation. Not sure if we will ever return back.
   

   CHOP Steakhouse & Bar - LondonResponded today

   Hello Felicia, I am thankful for your feedback. I am sorry that your evening did not go as planned on NY Eve. It was not our intention to make you wait for your table and drinks the way you did. We have taken some great learning from that night to help us execute much better in the future. I apologize that your experience was not a great one. I am happy to hear that server and food were good. I am hoping you can reach out to me by email as I would like to find a way to make it up to you. I look forward to hearing from you. Regards, Mike Leyte General Manager londongm@chopsteak.ca
   

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5. J

   Jessica

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Veryy good New Year’s Eve dinner! Excellent service and food!
   

   • 

   CHOP Steakhouse & Bar - LondonResponded today

   Hello Jessica, Glad that you had a great time NY Eve, thank you for bringing in the new year with us. Next time you are in please ask for me and I will stop by to say hi. Regards, Mike Leyte General Manager
   

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6. D

   Deanna

   Toronto

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a fantastic dinner and drinks. Service was efficient and fast. Took a little longer to get drinks but that was to be expected on New Year’s Eve. The place was packed but looked like they had extra staff and it showed. Thank you chop for a wonderful New Year’s Eve you never disappoint!
   

   CHOP Steakhouse & Bar - LondonResponded today

   Hello Deanna, I appreciate you taking the time to reach out and let us know how your experience was on NY Eve. I recognize that we have an opportunity to improve on our drink service and we will. Outside of that I am happy you had a great night and ask that the next time you are in please ask for me and I will stop by your table to say hi. Regards, Mike Leyte General Manager londongm@chopsteak.ca
   

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7. S

   Stephanie

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Regan D. Was a awesome server. Great food. Highly recommend.
   

   CHOP Steakhouse & Bar - LondonResponded today

   Hello Stephanie, Thank you for taking the time to send in your feedback. I am glad to hear that Regan was awesome server, I will be sure to let her know. Regards, Mike Leyte General Manager
   

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8. G

   George

   Detroit

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best steak I’ve ever had. Well, the last one I had at Chop, was just as good. Service was excellent, a lot of great compliments from our guests. Top notch! Congratulations
   

   CHOP Steakhouse & Bar - LondonResponded 2 days ago

   Hello George, Thank you for the kind words. Best steak you've ever had..... WOW! I will be sure to share this with my team. I am glad that you had a great steak experience at chop. Regards, Mike Leyte General Manager
   

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9. A

   Ally

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went out for a date night and recieved a welcome goat cheese dip. It was absolutely delicious, all of the service was excellent and the food was incredible. We will definitely be back.
   

   CHOP Steakhouse & Bar - LondonResponded 2 days ago

   Hello Ally, Great feedback to read. Thanks for sharing. I am glad that you had a wonderful date night. when you are back next time ask for me and I will stop by to say hi. Regards, Mike Leyte General Manager
   

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10. C

    CHIBUEZE

    Toronto

    6 reviews

    5.0

    6 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and great experience as always!!!!!!
    

    CHOP Steakhouse & Bar - LondonResponded 2 days ago

    Hello CHIBUEZE Thank you for your continued support. I am happy to hear that everytime you visit you get great service and food. Thank you for taking the time to let us know. Next time you are in please ask for me and I will stop by your table to say hi. Regards, Mike Leyte General Manager
    

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