CHOP Steakhouse & Bar - West Edmonton - Stony Plain Road

Review summary

1. F

   Frank

   Edmonton

   5 reviews

   5.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All together Chop has excellence in food and service. Will be sure to come back in the near future.
   

   CHOP Steakhouse & Bar - West Edmonton - Stony Plain RoadResponded on December 14, 2024

   Thank you for leaving us a 5 star review, Frank! As always, we hope to see you again soon! Michelle Bessette, General Manager
   

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2. S

   Shelley

   Edmonton

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was great food is always so good and service is always so good
   

   CHOP Steakhouse & Bar - West Edmonton - Stony Plain RoadResponded 4 days ago

   Hi Shelley, Thank you for leaving a review! As always, we hope to see you again soon! Michelle Bessette, General Manager
   

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3. S

   SANDRA

   Edmonton

   4 reviews

   5.0

   4 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   There were 6 of us and we got together for our annual Christmas Dinner. Our meals were outstanding, and service was fantastic. Our server Mikayla was the best!
   

   CHOP Steakhouse & Bar - West Edmonton - Stony Plain RoadResponded on December 14, 2024

   Thank you for leaving us a 5 star review, Sandra! As always, we hope to see you again soon! Michelle Bessette, General Manager
   

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4. G

   GARTH

   VIP

   London

   20 reviews

   5.0

   20 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Consistently good! That is why we keep returning.
   

   CHOP Steakhouse & Bar - West Edmonton - Stony Plain RoadResponded on December 12, 2024

   Thank you for leaving us a 5 star review, Garth! As always, we hope to see you again soon! Michelle Bessette, General Manager
   

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5. R

   Ryan

   VIP

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Our recent visit to Chop was truly a story of highs and lows. We dined there two nights in a row, with drastically different experiences. (Hotel guests) Night One: Fantastic with Nick Our first evening was nothing short of delightful, thanks in large part to our server, Nick. From the moment we arrived, he was attentive, personable, and knowledgeable about the menu. The food was excellent—cooked to perfection and served promptly. The entire experience left us excited to return for a second night. Night Two: A Disappointing Follow-Up Unfortunately, the second night was a letdown. The steak, ordered medium-rare, arrived well overcooked, detracting from what we hoped would be another stellar meal. While mistakes happen, the service compounded the issue. Our waitress was inattentive, taking over 25 minutes to return with our cash change. At one point, I had to get up and find her to ask for it, which was both awkward and frustrating. The lack of attentiveness and the poorly prepared steak left us feeling disappointed, especially after the fantastic experience we had the night before. Chop clearly has the potential to deliver an outstanding dining experience, as evidenced by our first night. However, inconsistency in service and food quality is a concern. If you’re lucky enough to have a server like Nick, you’re in for a treat. Otherwise, your experience might not live up to the restaurant’s promise.
   

   CHOP Steakhouse & Bar - West Edmonton - Stony Plain RoadResponded on December 8, 2024

   Hi Ryan, thank you for your feedback. I am glad to hear you had a good night on night one, but am so sorry for the inconsistency and experience you had for your visit with us on night two. I would love to hear more about it and make it up to you. I can be reached at (780) 487-2467, or if you prefer email at westedmontongm@chop.ca. Michelle Bessette, General Manager
   

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6. J

   Jane

   VIP

   Edmonton

   24 reviews

   3.0

   24 reviews

   Dined on December 5, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We were there for a business meal so we were glad it wasn't too lively. Food was fine it was maybe not quite enough but it was good.
   

   CHOP Steakhouse & Bar - West Edmonton - Stony Plain RoadResponded on December 14, 2024

   Hi Jane, I would love the chance to hear more about your dining experience with us. Can you please email me at westedmontongm@chop.ca? I look forward to hearing from you. Michelle Bessette, General Manager
   

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7. C

   Charlene

   Edmonton

   1 review

   4.0

   1 review

   Dined on December 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Didn’t appreciate them putting us in a round booth in the lounge. Thankful the manager corrected it and found us a proper table for 6 people.
   

   CHOP Steakhouse & Bar - West Edmonton - Stony Plain RoadResponded on December 4, 2024

   Hi Charlene, I am so sorry you were put in the lounge instead of the dining room. I am happy to hear it was rectified! As always, we hope to see you again soon. Michelle Bessette, General Manager
   

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8. B

   Brent

   Edmonton

   4 reviews

   5.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Steaks are amazing quality ! Would recommend
   

   CHOP Steakhouse & Bar - West Edmonton - Stony Plain RoadResponded on November 17, 2024

   Hi Brent, Thank you for leaving 5 stars! I am so happy to hear that you enjoyed your time here. We hope to see you again soon! Michelle Bessette, General Manager
   

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9. R

   Richard

   VIP

   Edmonton

   37 reviews

   5.0

   37 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chop was great as usual. I went mid afternoon and was served by both Braelin and Daria, who are both excellent. They were very friendly and attentive, and the drinks and food were fantastic. Manager Michelle also came to check on me and was the consummate professional. I would recommend Chop to anybody every time.
   

   CHOP Steakhouse & Bar - West Edmonton - Stony Plain RoadResponded on November 15, 2024

   Hi Richard, thank you for leaving us a review! I'm delighted to hear that Braelin, Daria, and Michelle made your visit enjoyable with their excellent service. We look forward to welcoming you back soon! Savannah Dahl, Bar Manager.
   

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10. T

    Tim

    Edmonton

    22 reviews

    3.0

    22 reviews

    Dined on November 12, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    Friendly, helpful waitress. I & my wife’s prime ribs were tasty but had excessive fat. I estimate the amount of fat on mine to be 20%. My wife’s was worse. Sadly detraction from what was otherwise a pleasant evening.
    

    CHOP Steakhouse & Bar - West Edmonton - Stony Plain RoadResponded on November 15, 2024

    Hi Tim, thank you for leaving us a review. I'm glad to hear you had a pleasant evening and enjoyed the service, but I'm sorry to hear about the prime rib. I would love to make it up to you - could you call me at 780-487-2467 or email at chopwestedmonton@chop.ca. I look forward to hearing from you! Savannah Dahl, Bar Manager.
    

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