Ciao Papi

Review summary

1. E

   Eric

   San Francisco

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a nice place to celebrate our 35th anniversary. The host was very nice, the place was clean and even that it was raining and we were outside the place was great. Loved to come back some other time.
   

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   Ciao PapiResponded 6 days ago

   Thank you for celebrating your 35th anniversary with us! We’re so glad you enjoyed the atmosphere, our hospitality, and the experience, even with the rainy weather. We’d love to welcome you back again soon for another memorable visit!
   

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2. S

   Sarajane

   Los Angeles

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Nice Outdoor seating and atmosphere. Food was not good. Root Vegetable Salad had uncooked turnips and cold uncooked kale and one small piece of carrot. Crab cakes were dry and had no flavor or interesting taste. Soup was more like a pumpkin pie filling, Lasagna was poor and uneatable. I am really suprised as I had a wonderful meal here back in July when they first opened. Maybe the Chef was hung over from his Xmas celebration.
   

   Ciao PapiResponded 6 days ago

   Thank you for your feedback. I’m sorry to hear the food didn’t meet your expectations, especially after your wonderful experience with us in July. Your comments about the dishes have been shared with our culinary team to ensure improvements are made. We’d love the chance to welcome you back for a better experience. Please feel free to reach out to us if you’d like to discuss further or plan a return visit.
   

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3. T

   Timothy

   San Francisco

   11 reviews

   2.0

   11 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   My wife and I had looked forward to eating at Ciao Papi as it looked like a fun place with good ratings. Due to the holiday it was a set menu, 3 courses with options to choose from. The first course was fair, my wife sent her shrimp and polenta back as it was not hot, came back same temperature, lukewarm. My fish was dry on my main course, and both of our potatoes and vegetables were over cooked. The panna cotta was the highlight of the meal, very good. The service was poor took 4 requests to get water, we were overcharged for the wine and the server was sarcastic. For a $200 meal it was less than satisfying. The host was very polite and friendly although we won’t be going back.
   

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4. c

   cindy

   San Francisco

   25 reviews

   3.0

   25 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   While we were glad to find Ciao Papi open on Christmas Day, our experience was very disappointing. The only dining space was outside wrapped in clear plastic with space heaters scattered around. There were big gaps in the plastic so we were very cold and uncomfortable. The service was so slow that by the time they came to take our order several items on the pre-fix menu were gone. Then what we did get was not appetizing - fish had no seasoning & tasted fishy. The lamb shank (osso buco) was also unseasoned and tasted blah. The steak was good but the crab butter on top was fishy. Dessert choices were odd and not great. Bartender was amazing. We saw potential but not without some changes.
   

   Ciao PapiResponded 6 days ago

   Thank you for sharing your feedback about your Christmas Day visit to Ciao Papi. I’m truly sorry to hear about the discomfort with our outdoor setup, the slow service, and the issues with your meal. This is not the experience we aim to provide, and I’ve shared your comments with our team to ensure improvements are made. I’m glad you enjoyed the steak and the bartender’s service, and we appreciate your recognition of our potential. We’d love the opportunity to welcome you back for a better experience. Please feel free to reach out to me directly at [your contact information] if you’d like to discuss further or plan a return visit.
   

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5. S

   Swathi

   Minneapolis

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Terrible food quality, overpriced. Never coming back here again.
   

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6. N

   Nilda

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious food- especially the shrimp scampi dish! Drinks were also excellent! Beautiful setting and our server was great. Will definitely return!
   

   Ciao PapiResponded on December 22, 2024

   Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the shrimp scampi, our drinks, and the ambiance. It’s also great to know our server helped make your experience memorable. We can’t wait to welcome you back soon!
   

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7. L

   Lily

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Don’t be fooled by the motel exterior inside it is just beautiful. The outdoor bar has such a cool vibe and the dining area has a beautiful fire pit in the middle with gorgeous furnishings. We enjoyed a Thanksgiving meal here and it was amazing! 
   

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   Ciao PapiResponded on December 22, 2024

   Thank you for your fantastic review! We’re so glad you enjoyed the unexpected charm of our space, from the cozy fire pit to the cool vibe of the outdoor bar. It’s wonderful to hear that your Thanksgiving meal with us was amazing—we’re honored to have been part of your celebration. We hope to welcome you back again soon!
   

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8. C

   Courtney

   Central Coast

   4 reviews

   5.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing. Ambiance was great. The staff was super nice! Loved the non-alcoholic cocktails!
   

   Ciao PapiResponded on December 22, 2024

   Thank you so much for your kind words! We’re thrilled you enjoyed the food, ambiance, and the friendly service. It’s wonderful to hear you loved our non-alcoholic cocktails too—they’re a favorite of ours! We can’t wait to welcome you back soon!
   

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9. A

   Alexandra

   Caribbean

   4 reviews

   3.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Beautiful, server was ok. Food not so good. Raw chicken and bland pasta. The biscuit was over cook hard. Ambiance was fantastic and drinks were great. Bacon was perfect and the croissant was very good too.
   

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10. K

    Kelly

    Central Coast

    1 review

    5.0

    1 review

    Dined on November 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had the best time celebrating our anniversary at Ciao Papi! The food and cocktails were delicious. We ended the evening with the fig sundae and it was so good! Our server was sweet and very attentive. We can't wait to join you for dinner again!
    

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