Ciclo

Review summary

1. J

   Jackie

   VIP

   San Francisco

   13 reviews

   3.0

   13 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Attended the brunch. We have done this for years, particularly Mothers Day, but we were disappointed this year. Food selection was just ok. For 78.pp we didn’t think the selection of food was worth the cost. No Champagne offered either for New Years Day :(
   

   CicloResponded today

   Thank you for joining us for brunch and for taking the time to share your feedback. While this brunch service was our traditional brunch offering and not a holiday brunch as you have enjoyed in the past, we are saddened to hear it did not meet your expectations. We sincerely apologize for any miscommunication and a less than perfect experience. We greatly appreciate your continued patronage and look forward to the opportunity to welcome you back and provide the exceptional experience you’ve come to expect. To discuss your experience further, please feel free to reach out directly at 512-685-8300. -Fernando Hernandez Jr., Ciclo General Manager
   

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2. L

   Laura

   VIP

   New York City

   9 reviews

   2.0

   9 reviews

   Dined on December 25, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   We were there for Christmas Day. It was a very expensive prix fixe, $149pp + tax and gratuity. It was a buffet… one of the worst I’ve ever been to. The prime rib was fatty and extremely tough. There was only one salad with greens (which no one in my family liked). The rest of the food was either overcooked and/or not tasty at all. There were times when they ran out of food and you had to wait for it to be replenished. They ran out of asparagus altogether. I basically ate quinoa and a caprese salad for dinner. Such a disappointment for a restaurant at the Four Seasons.
   

   CicloResponded 2 days ago

   Thank you for sharing your feedback. We sincerely regret that the buffet did not meet your expectations and that certain aspects of the meal fell short of the high standards we strive to deliver. We understand how special holiday meals are, and we truly apologize for a less than perfect experience. We’d love the opportunity to restore your trust and provide the exceptional experience you’ve come to expect from us. If there’s anything we can do to make it right, please don’t hesitate to reach out directly. Warm regards, Fernando Hernandez, Ciclo General Manager, 512-685-8300
   

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3. J

   JC

   Austin

   1 review

   1.0

   1 review

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When we made Christmas dinner reservations there was no mention of it being buffet only. Ruined our Christmas dinner plans. It looked like a brunch menu. Sorry. Truth in advertising would have helped.
   

   CicloResponded 2 days ago

   Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations and that it impacted your Christmas dinner plans. Our goal is to ensure all our guests have a wonderful and seamless experience, and we regret that this wasn’t the case for you. We do strive to provide clear communication, including noting online that our Christmas meal was a buffet-style brunch, but we apologize if this was not the impression you had while booking. We truly hope you’ll give us another chance to provide the exceptional experience you deserve. Please don’t hesitate to reach out if you would like to discuss this further. -Fernando Hernandez, Ciclo General Manager, 512-685-8300
   

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4. J

   John

   Seattle

   10 reviews

   5.0

   10 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good Times! Merry Christmas! Prime Rib and Mashed stood out. Yummy.
   

   CicloResponded 7 days ago

   John, we're so grateful to celebrate the season with you! You've got excellent taste with the Prime Rib and mashed potatoes! We're so glad you enjoyed your experience and we look forward to more memories in 2025.
   

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5. d

   don

   VIP

   Austin

   7 reviews

   2.0

   7 reviews

   Dined on December 25, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Having dined at Ciclo on several occasions, the food tonight was not worthy of a 4 seasons dining experience. Seating was quick and n accommodating. We had invited another couple And raved about the food that was to come. The time between the appetizer and the main was one hour and 20 minutes. I did recognize that they were quite busy. Secondly when the entrees did arrive , they were COLD. And next issue was my wife’s and our friends wine order of a wine by bthe glass . and she compared it with the iconic 2 buck chuck . That p should never had made it on the menu . When dining at a relatively expensive restaurant , one also mi my might expect a fine meal. This 300.00 meal was a waste
   

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6. S

   Sara

   Baton Rouge

   1 review

   5.0

   1 review

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went on Christmas Eve and got treated like family right when we walked in. Service was immaculate, honestly one of the best experiences I’ve had in a while. I highly recommend this spot, just overall 5 stars!!
   

   CicloResponded 7 days ago

   Sara, we're delighted to read about your experience with us at Ciclo. We're so honored to celebrate the season with you and yours, and it's our joy to spend this special occasion together. We look forward to more memorable moments in the future!
   

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7. K

   Katie

   New Orleans

   3 reviews

   5.0

   3 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful restaurant! Great food and a beautiful setting. We had an amazing time celebrating a birthday. 
   

   CicloResponded 7 days ago

   Katie, we're so grateful to spend such special time in celebration with you and yours! Thank you for choosing Ciclo to be part of such memorable moments. We hope to celebrate again soon together!
   

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8. J

   Jen

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful ambiance especially around Christmas time with all the lights and giant Christmas tree. Food and drinks were delicious and the kids enjoyed running around the grassy areas. Service was outstanding.
   

   CicloResponded 7 days ago

   Jen, thank you so much for your kind words! We're thrilled to hear that you enjoyed the festive ambiance, especially with the Christmas lights and tree. It’s wonderful to know the food and drinks hit the spot and that the kids had fun in the grassy areas. Our team takes great pride in delivering outstanding service, and your feedback means the world to us. We look forward to welcoming you back again soon!
   

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9. A

   Asenette

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   One of my favorites! We have our annual lunch at Ciclo and we are always treated like movie stars!
   

   CicloResponded 7 days ago

   Thank you for making Ciclo a part of your annual tradition! We're honored to be one of your favorites and love hearing that you feel like movie stars when you visit. Our team is always delighted to make your experience special. We can't wait to welcome you back for another unforgettable lunch next year!
   

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10. J

    James

    Austin

    7 reviews

    4.0

    7 reviews

    Dined on December 16, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    The Ambience and Food were good. The Lamb portion was small especially considering the $75 price.
    

    CicloResponded on December 17, 2024

    James, we're so glad you enjoyed our ambiance and our offerings! Great selection with the lamb; you have excellent taste! It's a joy to see the experience was great with us, and we hope to welcome you back again soon.
    

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