Cobb & Co. New Plymouth

Review summary

1. S

   Sue

   Hertfordshire

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Booked for a birthday celebration to have a special meal out. Booked this as the menu looked to be good and a reasonable choice. Unfortunately we didn't realise until too late that it was a chain type restaurant. The noise level was quite high initially with large groups dining though it did quieten down. The starters were decent enough though the sauce had been slopped all down the outside of the bowl and not wiped off before service. The chicken main I had was pleasant enough though the meat was slightly overcooked and dry. My husband's pork belly main looked ok but some of the cracking was soft and the meat was completely dried out, just about edible. His glass of cider was served in a dirty glass with 'stuff' floating around in it, even the waitress thought it looked gross, though it was quickly replaced. Not the dining experience we were looking for and not as good as it could have been. The serving staff were very pleasant though.
   

   Cobb & Co. New PlymouthResponded 4 days ago

   Sue, we appreciate your feedback and apologize for the experience not meeting your expectations. We're glad our staff made a positive impression, but we’ll certainly address the issues you mentioned to improve for future guests. Thank you for sharing your thoughts with us.
   

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2. W

   Wendy

   New Zealand

   1 review

   3.0

   1 review

   Dined on February 17, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Meal was good apart from one person not receiving there desert
   

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3. P

   Pauline

   New Zealand

   2 reviews

   4.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Always enjoy Cob & Co, Food is good, seating comfy and service is great
   

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4. K

   K

   Yorkshire

   1 review

   5.0

   1 review

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service, making two little boys’ first restaurant experience memorable!
   

   Cobb & Co. New PlymouthResponded on February 9, 2025

   Thank you so much, K! You are welcome.
   

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5. M

   Marion

   New Zealand

   2 reviews

   5.0

   2 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant service, Brilliant food etc Good place to eat
   

   Cobb & Co. New PlymouthResponded on January 28, 2025

   Thank you, Marion!
   

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6. G

   Grant

   New Zealand

   4 reviews

   5.0

   4 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always enjoy dining at Cobb & Co. I find the convenience of online booking is great, along with the very prompt and friendly service. We dined there twice in one week, we brought two friends who had not been there before, and they really loved the serving size, the meal and the restaurant itself.
   

   Cobb & Co. New PlymouthResponded on January 28, 2025

   Thank you so much for the feedback, Grant.
   

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7. S

   Sandra

   New Zealand

   1 review

   5.0

   1 review

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly restaurant to dine at. Food is delicious and service is outstanding.
   

   Cobb & Co. New PlymouthResponded on January 28, 2025

   Thank you, Sandra!
   

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8. J

   Joanna

   New Zealand

   1 review

   5.0

   1 review

   Dined on January 25, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Thoroughly enjoyed the robot coming out singing happy birthday food was good
   

   Cobb & Co. New PlymouthResponded on January 28, 2025

   Thank you Joanna. Have a great day!
   

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9. A

   Angela

   New Zealand

   1 review

   4.0

   1 review

   Dined on January 21, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The drink was yummy but the food lacked flavor there was more fat then meat.. the robot was the highlight of my light. Present birthday present ever..
   

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   Cobb & Co. New PlymouthResponded on January 28, 2025

   Thank you for the feedback, Angela. Happy birthday! Thank you so much for your feedback.
   

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10. A

    Aimee

    New Zealand

    1 review

    3.0

    1 review

    Dined on January 20, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    The food here is fantastic - delicious, generous portions, and great value for money. Perfect for both adults and kids. However, the robot-server was underwhelming. Despite pre-requesting it delivers food to the kids, it stopped near the adults and lacked interactivity. If you’re visiting for the novelty of the robot, it may disappoint, but the food alone makes it worth a visit!
    

    Cobb & Co. New PlymouthResponded on January 28, 2025

    Thanks for this feedback, Aimee! Just tweaking how this robot works with our brand. You have us thinking about how we can create deeper, more engaging experiences with the robots in store.
    

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