Cold Town House

Review summary

1. A

   Abbey

   London

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was awful, I had to ask for the bill and our drinks after being sat for 30 minutes . It was my birthday and manager rudely told us that they had no roast dinners left as we were ordering our food which again we had to ask to order after 50 minutes. We specifically went for a roast dinner, there was nothing else that I could eat as they only serve pizza and burgers and I am surlily allergic to cheese. After explaining this she did not return to our table to offer an alternative. We then decided to go to a beautiful Italian restaurant. I will never be returning to this place again and they have truly ruined my birthday!!!
   

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2. S

   Siobhán

   Edinburgh

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 2
   4. Ambience 5

   Was beautiful unfortunately we had to wait over an hour for our food as the order hadn’t been put through but I’m sure the poor boy was new so but a lovely boy .
   

   Cold Town HouseResponded 1 day ago

   Thank you for your kind words and for sharing your experience. We’re so glad to hear that you enjoyed the atmosphere, but I sincerely apologize for the delay in receiving your food. We truly appreciate your understanding, especially knowing that the team member was new. We’re grateful for your patience and your kind feedback about our staff. We hope to welcome you back soon!
   

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3. S

   Shona

   Edinburgh

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. The pizza is outstanding
   

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4. S

   Shirl

   Edinburgh

   1 review

   3.0

   1 review

   Dined on December 6, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 1

   Yes it's on a rooftop but with no views! I wouldn't recommend this venue for a rooftop bar
   

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5. A

   Alexandre

   New York City

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic place! Good food ! Good music ! Good Service!
   

   Cold Town HouseResponded on December 2, 2024

   Dear Alexandre, Thanks for your review, we are happy to hear you have had a great time here! Hopefully see you soon. Kind regards, Ben
   

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6. A

   Aimee

   Glasgow

   1 review

   4.0

   1 review

   Dined on December 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Felt servers where a bit short staffed! All so nice and welcoming just not enough of them. Good was amazing will be back.
   

   Cold Town HouseResponded on December 2, 2024

   We really appreciate your honest feedback, and providing us with an opportunity to improve. Thank you for your kind compliments of our team. We look forward to welcoming you back very soon, Aimee.
   

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7. U

   Umar

   Edinburgh

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my girlfriend's birthday today, so our family all celebrated together with a meal on a terrace table of the Cold Town House. It was such a beautiful view of Edinburgh around us, plus energetic people and the service from the staff was phenomenal! One of the managers called Ben helped me put into place my plan for proposing to my now fiancé. I couldn't have asked for a more perfect setting for proposing and it's something we'll remember forever ❤️ thank you guys!!!
   

   Cold Town HouseResponded on December 2, 2024

   Dear Umar, We are so glad to hear that your meal and proposal went as planned, we are extremely delighted that we could deliver an experience that reached or surpassed your expectations. I have reached out by email and please get in contact with me if you ever want to come back in for a meal or some drinks! Kind regards, Ben
   

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8. L

   Linsey

   Edinburgh

   1 review

   3.0

   1 review

   Dined on November 30, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Impressed on previous occasions, we had travelled from the west coast hoping for much of the same; sadly, this experience has left us very disappointed. We’d booked in September for 5 people and arrived 45 minutes early; we were prepared to wait at the bar but this wasn’t offered until we asked if we could. Our table was ready on time but it was meters from the main entrance, within the bar itself; it appeared to be a table for drinks that had been set for food, but it was not in the restaurant; it was dark, loud, and there was a chill flowing from the front door. Annoyingly, only the festive menu was available -we hadn’t be told about this- & when we asked if we could ‘upgrade’ the fries that came with our burgers to loaded fries, we were told we would need to order additional fries as sides! I felt a drip on my head and again on my shoulder, more drips followed; it was coming from the pipework above our heads, which had been partially lagged and had tape hanging from it. We asked and were informed that it was just condensation. We insisted on being moved & after about 10 minutes we were told we could move but would need to vacate by 20.00, which gave us less than an hour to finish our meal. When our food arrived some time later, 2 of the additional portions of fries we had ordered -the fries we were unable to upgrade- did not arrived. We were told they would be with us within a few minutes, but did not come until we were halfway through our meal. The food was nice and the staff, friendly & helpful. Our experience, however, paled in comparison to our previous visits. The restaurant seemed quite busy but not all of the tables were full. 2 tables sat completely empty, another had only 3 people at it, & a further had 2 people and a dog! Yet, at the start of the night we had been sat at a table in the bar. It certainly did not scream "valued customer". The toilets were disgusting, with toilet rolls left unrolled on the floor. Sadly, we won’t return to CTH any time soon
   

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9. T

   Toni

   Newcastle

   1 review

   3.0

   1 review

   Dined on November 24, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Very slow service, had to ask them to take our main meal plates away as was sat with them for 30 mins, then I had to ask them to bring our desserts out as we had pre ordered everything, cakes took 25 mins to Come and came freezing Cold and paid £7-8 for the cakes each and was such let down. My mam who’s birthday it was they forget her meal even though we had pre ordered weeks in advance, so she had to wait 20 mins for her meal and we had all finshed our meal by the time my mams meal came. Didn’t come over once and ask if everything was okay At all, my mam was just walking to bar to get a drink as was quicker. Singers were great but staff and service and food was such a let down. We come to Edinburgh every year and always come here but this year felt very let down and won’t be returning for food
   

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10. M

    Mary

    VIP

    Greater Boston

    23 reviews

    5.0

    23 reviews

    Dined on November 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    So festive and fun!! Great live music - fantastic pizza and apps. Really good beer with interesting flavors. Service was spotty but overall really fantastic Sunday night at Cold town.
    

    Cold Town HouseResponded on November 26, 2024

    Thank you for your honest feedback, Mary! We really appreciate you taking the time to leave us this review, and we look forward to welcoming you back again soon.
    

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