- Overall 2
- Food 4
- Service 1
- Ambience 4
I typically visit Cooper Hawk on a weekly basis due to my love for their excellent food and service. However, my most recent experience was quite different. I participated in a wine tasting with another guest, which took over an hour for just 4 pours despite the lack of busyness. Our server seemed preoccupied with another group, causing significant delays in serving us. We would get a pour every 20 minutes. Frustrated, we left without finishing the remaining 4 pours and moved on to dinner.
Before being seated I requested a booth, but we were told by the very rude hostess that we had to sit in a specific area and were denied the booth. Strangely, another group behind us was granted a booth upon request just after being seated 5 minutes after us. When questioned about this discrepancy, the hostess could not provide a valid explanation. She said she would ask the front about it and return with an answer. She never returned. After speaking with our server, Amy, and a manager, there was some back and forth about our request. It took almost 15 minutes but we were eventually accommodated with a larger table after pointing out the lack of space at our table and how the group after us was given a booth. Amy was a great server and made the experience tolerable but this by far was the worst experience I’ve had at Cooper. Normally, I praise the service at Cooper Hawk, but this experience left much to be desired. As a wine club member I am very disappointed by the rudeness and poor service both at the front and during the wine tasting.
