Counting House

Review summary

1. S

   Steven

   Washington DC

   7 reviews

   4.0

   7 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We enjoyed the ambience and atmosphere. Sevice was excellent. The trout was lovely. Steak could have been compared to other steakhouse. Overall, a nice night and enjoyable diner.
   

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2. F

   Frank

   VIP

   New York City

   43 reviews

   3.0

   43 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   first, the good: Server was excellent. Ambience very good, innovative Next the other: Waited in lobby 10 minutes for table to be set; on entering dining room only three tables were occupied and we were offered corner at entrance doorway. Requested and were seated at another table. Steak was cooked exactly to ordered temperature but did not yield easily to knife or teeth. Chicken was edible. Will not return
   

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3. AD

   AnaD

   Raleigh

   3 reviews

   5.0

   3 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal. Amazing service and fantastic ambience. We’ll be back!
   

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4. S

   Susanne

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Food was good, but we (2) waited 20 minutes after being seated for our wait staff to leave a table she was chatting with before she came to take our orders. There were only 4 tables occupied in the entire restaurant. It then took 20+ minutes for a salad and burger to be delivered. Overall a meh experience.
   

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5. S

   Shenny

   Raleigh

   23 reviews

   5.0

   23 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Subject: Feedback on Menu Discrepancy Dear OpenTable Team, I hope this message finds you well. I wanted to share some feedback regarding my recent dining experience that may be helpful for your service. My husband and I visited a restaurant specifically because he was craving their ribs, which we saw listed on the OpenTable menu. However, upon arrival, we discovered that the menu had changed significantly, and the ribs were no longer available. This has been an ongoing issue for us, as this is not the first time we've encountered discrepancies between the OpenTable listings and the actual menu. I would recommend ensuring that restaurant menus and prices are kept up to date on your platform, as this would enhance the overall user experience. In the future, we plan to check the restaurant's official website for the latest information before making reservations. Despite this setback, we did enjoy a lovely first course of fresh oysters, a glass of wine, and some Japanese bread, which came to over $50. The manager was very accommodating, which encouraged us to stay for our meal. We ended up going to another restaurant for our main and dessert, and that experience turned out quite well. Thank you for considering my feedback, and I hope it helps improve the service. Best regards, Shenny
   

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6. D

   Dee

   Charleston

   2 reviews

   1.0

   2 reviews

   Dined on November 26, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This was a horrible decision to go to for my Fiancée birthday. First, we arrived early, about 10 or 15 mins, and our table was not ready. However, the restaurant was not packed at all. Only the wait staff was dressed to match the atmosphere of the art. Everyone else must just work part-time based on their attire. The service was flavorless and basic and fell so short that a fast food chain restaurant could teach these individuals how to do their job accurately. The old-fashioned outlook of not addressing everyone at the table except who is perceived as the paying customer is shameful. The atmosphere with artwork surrounding us was beautiful, and unfortunately, it was the presence of staff members who could care less about the quality of service that is provided to guests. I wanted to provide a lovely dinner and instead I was dealt a evening that involved 5 different *Bottles of wine* (all of which are over a $100 a piece, per bottle not by the glass) being out of inventory, yet not removed from their menu and a set of Japanese Milk Bread being served to us as we are leaving. Literally, after we asked the check and for our food to be boxed and remove the bread since it was not up to par, then we were sent another bread that was still not satisfactory. I wonder if the reviews on this place was just due to the customer, since to the appearance of the establishment and I am very regretful that I did not take heed to their mentioning of bad customer service. It's a pity that beautiful artwork and atmosphere at the mercy of people who are no better than a McDonald's Ice Cream machine operator, aka unreliable, and lacks more than words in this post describe. The unprofessionalism, the attire of management and bartender, the inability to serve dishes properly in such a setting. Whomever owes this place really should invest in their front of house staff and inform the chef that salt and pepper are not the main/only ingredients in fish dishes.
   

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7. R

   Rosalind

   Raleigh

   4 reviews

   3.0

   4 reviews

   Dined on November 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was OK and service was mediocre. Really hated that you have to go one flight of stairs up to use the restroom. Meh.
   

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8. T

   TRACEY

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The ambiance and presentation were very good. However, the food was not nearly as good as the presentation. Very pricey restaurant, with sub-par food. We had the beet and pear salad, Caesar salad, scallops, ribeye, and the caramel tart. The scallops were good. The ribeye was over cooked and had very little taste. The Caesar salad was very good. It had actual anchovies on top. The caramel tart tasted like it was purchased at a discount in the freezer section of a grocery store. The crust was hard and burned. The “caramel” tart did not taste like caramel at all. It tasted very bland, kind of like nothing. There was a squiggle of what tasted like sour cream served with this “dessert”. It was just weird.
   

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9. CG

   CarolinaGirl

   Wilmington

   12 reviews

   4.0

   12 reviews

   Dined on November 19, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The dining experience was wonderful! Ginger our waiter was very good in explaining the menu and answering our questions. The food was phenomenal! I had the scallops and my husband got the pork chop. Also we had the Beet Burrato for our appetizer which was so delicious! The only downside to the restaurant was our bar experience while waiting for our dinner time. The bartender was very nice but very slow and seemed to be reading off something while he fixed drinks. I felt he needed help!
   

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   Counting HouseResponded on November 26, 2024

   Thanks for the great review, CarolinaGirl! We love hearing about our guests great experiences as well as what we can improve on, so thanks for sharing both sides. We look forward to seeing you next time! - The Counting House Team
   

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10. R

    Rick

    Raleigh

    2 reviews

    5.0

    2 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Pleasant service and a cool, metal but earthy ambience. Enjoyed the 21C art upstairs as well. Fantastic oysters and all food was deliciously and easily digested.
    

    Counting HouseResponded on November 26, 2024

    Thanks for sharing your Counting House experience, Rick! Happy to hear you enjoyed all the different parts of Counting House and 21c. Hope you can make it back in to see us again soon! - The Counting House Team
    

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