CRAFT Beer Market - Vancouver English Bay

Review summary

1. P

   Philipp

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hostess and server were both super friendly, courteous, and professional!
   

   CRAFT Beer Market - Vancouver English BayResponded 5 days ago

   Thrilled to hear it Philipp! Thanks for leaving a review Can't wait to have you back again soon. Cheers, The CRAFT Team
   

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2. B

   Brett

   Calgary

   34 reviews

   5.0

   34 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and the server was so kind and attentive. There were a couple of private events going on but we didn’t feel rushed and the food and drink choices were varied and we all enjoyed the evening.
   

   CRAFT Beer Market - Vancouver English BayResponded on December 11, 2024

   Glad to hear you had a great experience with us Brett! Can't wait to have you back. Cheers, The CRAFT Team
   

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3. a

   andrew

   Nashville

   6 reviews

   5.0

   6 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   TWas another grea visit. Great beer, great service and great food, what else can I say? Oh yeah, a great view as the sun set. I will be back!
   

   CRAFT Beer Market - Vancouver English BayResponded on November 29, 2024

   Shucks Andrew! Thanks for the kind words. Can't wait to have you back again soon. Cheers, The CRAFT Team
   

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4. DC

   DC06

   Toronto

   5 reviews

   5.0

   5 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic selection of beer on tap. Knowledgeable and friendly staff. The house burger is a must!!
   

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   CRAFT Beer Market - Vancouver English BayResponded on November 12, 2024

   Can’t wait to have you back for another brew soon! Cheers, The CRAFT Team
   

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5. E

   Elizabeth

   Vancouver

   17 reviews

   3.0

   17 reviews

   Dined on November 4, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Great service from the staff. Kyle was very attentive and friendly. The food was not great at Happy Hour.Parmesan fries and Yam fries were great. The chicken slider was cold,carinatas and tuna tacos were not tasty and very sparse. The atmosphere is fantastic along with the views of English Bay. We’ll probably not return because this was our second visit and for the second time we did not enjoy the food.
   

   CRAFT Beer Market - Vancouver English BayResponded on November 5, 2024

   Thank you for taking the time to provide your feedback Elizabeth. We apologize that your experience was not great. Customer experience and satisfaction is our priority. Please connect with our GM leif.buendia@craftbeermarket.ca so we can make things right. Cheers, The CRAFT Team
   

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6. C

   Charlotte

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great spot for a birthday brunch! I’ve been going here for a long time and the service is always lovely and they have an excellent selection of drinks.
   

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   CRAFT Beer Market - Vancouver English BayResponded on November 4, 2024

   Thanks for celebrating your birthday with us Charlotte! We appreciate the kind words. Can't wait to have you back again. Cheers, The CRAFT Team
   

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7. D

   Dale

   Vancouver

   1 review

   5.0

   1 review

   Dined on October 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super fast service. Food came out within 15 mins of our reservation time! Great atmosphere and food was amazing. Will def visit again.
   

   CRAFT Beer Market - Vancouver English BayResponded on November 5, 2024

   Glad you had a great time Dale! Can't wait to have you back for some good food soon. Cheers, The CRAFT Team
   

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8. C

   Ciara

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really great experience for my daughters 2nd birthday. The staff were great and very accommodating.
   

   CRAFT Beer Market - Vancouver English BayResponded on October 21, 2024

   Appreciate the love, Ciara! Thank you for joining us for your daughters birthday. Can't wait to have you back. Cheers, The CRAFT Team
   

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9. C

   Charu

   Vancouver

   1 review

   2.0

   1 review

   Dined on October 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   The service was terrible. We had family visiting for thanksgiving and we did reservation to have a nice dinner together. The first server seemed nice but then the server was switched. He was not friendly- no hi or hello as he came to the table to take our order. He literally said as he came to the table, “ what drinks you want to order?” He didn’t come to check on us even once after the food came. We had 3 children with us at the table. After the food was done, and tables were cleared, he didn’t come to check on us if we’d like to get our bills or anything else. When he was clearing the table, we informed him that we didn’t like the salad as it was too garlicky. He said that he would take it off the bill and if we’d like to order something else. To me, you are already clearing the table, we ate what we could and since you never checked on us why would I want to order more when now we all are done? Later on, He was talking to the customers at the bar, laughing for good 15 mins or more. By this time, the children were already and visibly restless and tired. Even the passersby were noticing and asking if the children had a long day. They all lied down in the booth next to us (as we were sitting on the chairs). He looked at them but made no effort to come and connect with us or even acknowledge. We then turned to get his attention and ask for the bill. No apology or any acknowledgment that we have been waiting for more than 15 mins now at the empty table! As I paid the bill, he instantly made a point to go next to the kitchen entrance (back towards us) and check what I tipped him (really, you expect that and are so desperate that you couldn’t wait!!). He then gave me quite a few glances as we’re getting ready to go. Being friendly, empathetic and attentive is bare minimum you need in any job. We have had great experiences at Craft and we are frequently visiting this place since few years. But lately the service and hospitality is not the same anymore.
   

   CRAFT Beer Market - Vancouver English BayResponded on October 15, 2024

   Thank you for taking the time to provide your feedback Charu. We apologize that your experience was not great. Customer experience and satisfaction is our priority. Please connect with our GM leif.buendia@craftbeermarket.ca so they can ensure your next visit exceeds expectations. Cheers, The CRAFT Team
   

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10. C

    Caitlyn

    Vancouver

    1 review

    2.0

    1 review

    Dined on October 13, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    The food, minus one or two of the orders, was quite subpar. We used to be regulars at Craft, but this visit was a reminder of why we no longer are.
    

    CRAFT Beer Market - Vancouver English BayResponded on October 15, 2024

    Hi Caitlyn, Sorry to hear you were let down by your recent visit. We hope you give us a shot to exceed your expectations in the future. Cheers, The CRAFT Team
    

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