Craft by Smoke and Fire - LA Live

Review summary

1. D

   Debi

   Los Angeles

   2 reviews

   vip
   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food was ok, nothing special. Server was not attentive. One of our items we ordered never made it to the table and were charged for it. Beware of service fees and credit card fees. If I had known there was a 3% charge for using a credit card, I would have used my debit card.
   

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2. N

   Nia

   Orange County

   6 reviews

   vip
   1.0

   6 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our service was horrible and the food was cold. The manager did not accommodate any of the issues. Very disappointing
   

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3. S

   Shannon

   Los Angeles

   17 reviews

   vip
   1.0

   17 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were taken to a table next to a table full of dirty dishes and used glasses and napkins. We looked around and saw lots of other tables full of dirty dishes. We thought maybe they just had a rush and were short on staff so we said we’d just sit at the bar. The bar and tables in the bar were also full of used glasses. We felt uncomfortable in a place that either didn’t have enough staff or didn’t care about dirty dishes. So we left and did not eat there.
   

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4. S

   Shan

   San Diego

   3 reviews

   1.0

   3 reviews

   Dined on November 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sat down 20 mins later no waiter. We kept asking and they kept saying we get your waiter. We end up leaving after 20mins.
   

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5. A

   Amber

   Hawaii

   14 reviews

   vip
   2.0

   14 reviews

   Dined on November 21, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   Overall the experience was okay. My friend and I checked out the menu online before arriving at the restaurant only to find the items we wanted to order were actually not on the menu when we sat down. She doesn’t eat beef therefore having majority everything being beef options was kind of a bummer when online there were more chicken options like a chicken sandwich and such. Also, we ordered cocktails and my glass was dirty on the outside. It looked like it had some of the left over michelada rim caked onto the outside of the glass, but since it took a bit to receive our drinks and we were in a hurry due to the Kings game starting soon I didn’t make a fuss and just found a clean surface rim and drank from that part. My friend ordered the grilled chicken breast and awhile after ordering our server came back to tell her they were out of the chicken breast so even the small options of chicken items she had to choose from, they were out of so she had to reorder something in the moment which was disappointing. The server suggested the half chicken which she felt she kind of had to pick since that was the only other option and that plate came out almost immediately as if they were planning on brining it to her regardless. Overall it was a quick and whatever meal before the game, don’t feel like we need to come back though
   

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6. E

   Elana

   Los Angeles

   11 reviews

   vip
   1.0

   11 reviews

   Dined on November 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   We wanted to try out a new spot for dinner after a Kings game but were severely disappointed. They were sold out of chicken, tri tip, and potatoes and all associated side dishes made with the latter. The brisket - supposedly their signature dish - was dry and had a strange aftertaste. No one from my group was pleased with their orders, including the mixed drinks. Service was really slow and two tables that sat down after us were served before us. Had heard good things about this chain but apparently they have not yet figured things out for this location.
   

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7. C

   Caren

   Orange County

   20 reviews

   vip
   3.0

   20 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I have never been at a restaurant when they were out of so many items!! They were out of Chardonnay, sparkling Rose, spinach dip, chili etc. It was odd and did not make for a good dining experience. Our server was very sorry and I am sure it is hard for her to have to tell clients that they are out of something. Not a good place to put employees in!
   

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8. E

   Elizabeth

   Orange County

   1 review

   vip
   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   It was fine for before a Lakers game. Beware though - they will bring you over “free” shots (tasted like watermelon sugar water) and then add it to your bill! Happened to our table and the table next to us. Left a bad taste in my mouth for sure.
   

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9. J

   Joseph

   Las Vegas

   20 reviews

   vip
   2.0

   20 reviews

   Dined on October 31, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   We arrived with a reservation for 5:45pm. We waited in a line of people who did not have reservations for 15 minutes. When it was finally our turn, they had to go find us a table after seating all of the people who did not make a reservation. When seated, our waitress immediately told us that we had just missed Happy Hour, that ended at 6:00pm. I ordered a beer, my wife ordered a glass of wine. The waitress brought my beer, but it was not what I had ordered, she said they were out of the one I wanted and the bar sent this one instead. Then our food finally came, to the table next to us! After setting the food down in front of the people right next to us, the waiter was informed of his mistake, picked up the food, and moved it over to our table. My wife’s salad was pretty bad and she was convinced the roasted squash was not actually squash. My sandwich was average, the brisket was severely overcooked. All In all, not worth the price or the hassle. If you are at LA Live, go to Yard House or Tom’s, you will be much happier.
   

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10. G

    Garcia

    Los Angeles

    1 review

    5.0

    1 review

    Dined on October 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5

    Waitress took forever and restaurant was empty. We didn’t even eat , we left before she could ask us what we wanted to drink. That’s how long she took
    

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