Cricketers

Review summary

1. P

   Paul

   London

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Only 5 of the 9 main courses were available. Only 3 out of 7 meat courses. They said it had been a busy week but this was Tuesday at 7pm. The server was polite and apologetic, and didn’t charge for our drinks, but we had to go elsewhere to eat. Not great.
   

   CricketersResponded 3 days ago

   Hi Paul, Firstly I would like to apologise that all the options on our menu were not available. We are having a particularly busy festive period and with a small storage fresh food kitchen we struggled to meet demand on this incredibly busy Tuesday. If you could please message me at our locations email for the attention of the manager and I will see to it that we organise a revisit for you to show you what we're all about here at The Cricketers. I look forward to hearing from you! Many thanks, Josh General Manager
   

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2. K

   Kerry

   Isle of Wight

   1 review

   3.0

   1 review

   Dined on December 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   We visited The Cricketers for an evening meal on a trip to Richmond and had prebooked with high expectations having checked out their menu online. We were met and served by extremely friendly and welcoming staff. Sadly for us it was a slightly disappointing meal because, as I say, we had pre booked a table for 1915 and on our arrival were advised we would need to order quickly as the Kitchen closed at 20.00. We are vegetarians and unfortunately by this time of day all our options had gone apart from a couple of choices and there was only one of each left. Some of the options online were also no longer served here and appeared to be from an older menu. I would highly recommend booking a reservation much earlier in the day if you plan to eat here and be able to order what you would really like to have. The food, once we were able to confirm what was still available, was of a very good standard.
   

   CricketersResponded 3 days ago

   Hi Kerry, I'd firstly like to apologise that the options that you would like were not available to you when you arrived the Sunday which you booked was the busiest we have had all year and we struggled to meet the demand of every customer. Unfortunately this meant we didn't have your options available to you. If you could email us at The Cricketers email address we can organise a revisit for you and really show you what we're all about here. I look forward to hearing from you! Many thanks, Josh General Manager
   

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3. H

   Howard

   London

   2 reviews

   4.0

   2 reviews

   Dined on November 12, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious Malabar prawn & monkfish curry with super crispy samphire
   

   CricketersResponded on November 16, 2024

   Hi Howard, Thank you so much for your review! We're so glad you enjoyed your food and look forward to seeing you again soon! Many thanks, Josh & Team Cricketers
   

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4. S

   Sarah

   Hertfordshire

   6 reviews

   4.0

   6 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very busy on arrival had booked had to wait a few mins for a table . A few of the choices were not available. . Waiters all very friendly , waited a long time for our meals I think our order may of been missed . When the food came it was excellent sooo tasty , worth the wait
   

   CricketersResponded on November 11, 2024

   Hi Sarah, Thank you very mush for the lovely review! We're so glad you enjoyed your stay with us. I can only apologise if there was a few missteps in service. We were incredibly busy this Sunday but that is no excuse for a long wait. We hope to see you again soon. Many thanks, Josh & Team Cricketers
   

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5. D

   Duncan

   London

   8 reviews

   4.0

   8 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was excellent and due to it being a rugby pub was very busy after an international game…this did not affect the service…food and drink was good only problem is that they had run out of a lot of dishes.
   

   CricketersResponded on November 11, 2024

   Hi Duncan, Thank you so much for your fantastic review! So glad you enjoyed the food and service. I can only apologise about the lack of option as you said it was a very busy rugby day. Unfortunately on this occasion it was unavoidable. We do hope to see you again soon! Many thanks, Josh & Team Cricketers
   

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6. D

   Dan

   London

   6 reviews

   5.0

   6 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I’d booked a table for two but arrived an hour or so earlier. It was interesting to see how many people needed to be turned away as they hadn’t booked. I sat at the bar for an hour or so and enjoyed the team’s interaction. Once we were seating and ate, the food was great. Thanks team.
   

   CricketersResponded on November 5, 2024

   Hi Dan, Thank you so much for the fantastic review! So glad you enjoyed your time with us. and look forward to seeing you again soon! Many thanks, Josh & Team Cricketers
   

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7. M

   Michael

   London

   1 review

   3.0

   1 review

   Dined on November 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 1

   By 330 most of the roast options were gone, along with some of the dessert options. The ambiance/overhead lighting was subpar but the staff were nice and attentive.
   

   CricketersResponded on November 5, 2024

   Hi Michael, Thank you very much for your review! Apologies about running out of a few options early, we were inundated with bookings as there was a local half marathon this weekend alongside the Rugby on Saturday and ran out of a few dishes earlier than expected. Sorry about the lighting been on the dimmer side we will take a look into this. We are glad you enjoyed the service and hope you'll be back again soon. Many thanks, Josh & Team Cricketers
   

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8. E

   Evangeline

   London

   1 review

   3.0

   1 review

   Dined on October 27, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food is delicious and you will not be disappointed by the menu if you make the decision to spend your Sunday here. However the service was very slow, and lack of communication from certain staff members did leave us feeling as though we were a nuisance. Having spoken to another very pleasant and attentive waitress, she did confirm that it had been a very busy Sunday. Having had several stints in hospitality myself I know how relentless weekend service can be. That said, an overall good experience in a characterful and charming pub was marred by poor communication between the staff on service and a 30-minute wait to be able to order food.
   

   CricketersResponded on October 29, 2024

   Hi Evangeline, Thank you very much for your constructive review! As you mentioned it was an incredibly busy this Sunday and can only apologise that this negatively impacted your booking and your wait time, I can assure you this is far from the standard I expect from my team. We don't want any of our customers going away feeling as if they were a nuisance, it is in no way our intention and apologise that this was the case. This review will be used to improve our overall service and work on the teams communication on busy days. We're very glad that you enjoyed the food and hope you will come back again to see the improvements we will be implementing on the back of this review. Thank you once again for your feedback, we hope to see you again soon. Many thanks, Josh General Manager
   

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9. J

   Jane

   Surrey

   4 reviews

   5.0

   4 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, really lovely friendly staff, thank you 🙏
   

   CricketersResponded on October 21, 2024

   Hi Jane, Thank you so much for such a fantastic review, so glad you enjoyed your time with us! We look forward to seeing you again soon. Many thanks, Josh & Team Cricketers
   

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10. E

    Emma

    London

    12 reviews

    5.0

    12 reviews

    Dined on October 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Really great service, we didn’t realise it was table service if we were eating at first given we’ve not been here before but I’m sure we’ll be back! Really great service, very tasty food and lovely location.
    

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