Crystal Palace

Review summary

1. M

   Mathew

   VIP

   Hertfordshire

   45 reviews

   4.0

   45 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The setting, service and food were all great. Let down only by a tiny portion of gravy for two people (but quickly sorted when commented and brought us more).
   

   Crystal PalaceResponded today

   Hey Mathew, Apologies for the gravy shenanigans. As a northerner I completely agree and can only think that one of our southern fraternity who doesn't understand the importance of a good Sunday Gravy portion let that go. In all seriousness we appreciate the great review and look forward to looking after you again. (with extra gravy) Many thanks Matt
   

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2. M

   Marie

   Hertfordshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   it was an amazing roast dinner, the best i’ve ever had. The staff were so friendly and welcoming. The atmosphere in the pub was great.
   

   Crystal PalaceResponded today

   Hi Marie, It was an absolute pleasure to host you and we look forward to seeing you again soon. many thanks Matt
   

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3. E

   Eleanor

   Birmingham

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely place to eat - me and my boyfriend's favourite for a quiet, intimate date night. Highly recommend!
   

   Crystal PalaceResponded today

   Hi Eleanor, We couldn't agree more and hopefully plenty more date nights in the future as the weather picks up. All the best Matt
   

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4. S

   Sylvia

   London

   1 review

   1.0

   1 review

   Dined on January 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Had lunch with a friend today. When we got our food mine was almost cold as if it had been standing around for a while. The food itself seemed ok but I couldn’t eat cold food. It was the venison pie, mad and veggies. I did not complain as the staff were very busy. The restaurant itself was very cold and draughty and I came away frozen and still hungry. Needless to say I will not be returning for another meal.
   

   Crystal PalaceResponded on January 30, 2025

   Hi Sylvia, Thanks for you feedback and letting us know. No matter how busy it is we are always there for our guests and when we asked, you said everything was OK and great, otherwise we would have replaced the items. I would love you to come and try us again as my guests so we can give you the great service and food that we strive to offer. Many thanks Matt
   

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5. s

   susan

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on January 14, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved the visit to the Crystal Palace. Great place for casual meet up and dining.
   

   Crystal PalaceResponded on January 16, 2025

   Hi Susan, Thank you so much for your kind words and Luke had a great time looking after you. All the best Matt
   

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6. b

   beverley

   London

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fantastic food , service was lovely , very accommodating, would definitely recommend xxxx
   

   Crystal PalaceResponded on January 16, 2025

   Hi Beverley, Thank you so much for your kind score and review, the team will be very grateful. Many thanks Matt
   

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7. CO

   CharliO

   Berkshire

   3 reviews

   4.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Really good food but run out of eggs, mulled wine & guiness. Without background music this pub can sometimes be a little devoid of atmosphere. Music wasn’t playing when we arrived but was as we left. Stark lighting doesn’t add to atmosphere.
   

   Crystal PalaceResponded on January 30, 2025

   Hi Charlie, Thanks for letting us know and we try and make our pub perfect for all of our guests, sometimes it can be like goldilocks and the three bears getting everything in line. We hope to see you again soon. Matt
   

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8. C

   Chris

   London

   7 reviews

   5.0

   7 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff in particular were great and made all the difference
   

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9. P

   Pedro

   London

   7 reviews

   5.0

   7 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent staff. Which made our afternoon special.
   

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10. N

    Niki

    London

    6 reviews

    5.0

    6 reviews

    Dined on November 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    I absolutely love the Crystal Palace, it’s a real little gem! Service is awesome, super friendly team, very happy to chat & engage. The food is ridiculous, I love every item on the menu but it’s the Camembert wheel that I adore!! Can’t wait to go back!! Thank you.
    

    Crystal PalaceResponded on November 26, 2024

    Nikki, Thank you much for your glowing review. We are so proud of our team and are pleased you had a great time on your last visit. See you soon! Tia
    

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