Dean's Italian Steakhouse

Review summary

1. K

   Kim

   VIP

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter, Jertha, was awesome. Kind, warm, customer centric, thoughtful, attentive to the details in terms of our order. Great personality. Willing to entertain my sense of humor. She made the lunch experience a very positive one and my guess absolutely, categorically expressed a great time because of the food and Jertha.
   

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2. J

   Janesia

   VIP

   Baltimore

   20 reviews

   5.0

   20 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Me and a group of my friends visited Dean's for my birthday dinner. We ordered the shrimp dish, crab cakes, and ceasar salad for appetizers and for dinner we had the buttered noodles dish with flank steak and the sirloin filet with mashed potatoes and creamed spinach on the side. We had a great service who always checked on us. We did have to send the shrimp back to the kitchen to be broiled longer. The well done shrimp were amazing. We also didn't like the creamed spinach as it lacked flavor. Overall the food was really good and the service was great. We would definitely go back.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for visiting us, Janesia! We're thrilled to hear that you and your friends had a great birthday dinner at Dean's. It's wonderful to know that you enjoyed our food and found our service to be great. We're looking forward to serving you again soon!
   

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3. C

   Christopher

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fine dining at its best! Excellent service! All courses were mouthwatering! I will definitely return!
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for visiting us, Christopher! We're thrilled to hear that you enjoyed your experience at Dean's. It's wonderful to know that our mouthwatering courses hit the mark. We strive to provide excellent service and it's heartening to hear that we hit the mark with you. We're already looking forward to your next visit. Thanks again!
   

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4. A

   Amanda

   Raleigh

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Tyler was great! Amazing food & great experience overall!
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hi Amanda, we're thrilled to hear that you had a great experience at Dean's! It's wonderful to know that our food and service lived up to your expectations. Your kind words mean a lot to us. We look forward to welcoming you back soon for another amazing dining experience.
   

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5. K

   Krystal

   Charlotte

   5 reviews

   2.0

   5 reviews

   Dined on February 18, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I made reservations for a Monday evening due to no availability on Valentine’s weekend. Dean’s was my favorite restaurant and I have been here multiple times. My fiancé and I were excited to dine at Dean’s for our anniversary. When booking the reservation, I explained that this was a special day for us so that we could maybe get a booth or special seating, when arriving at the restaurant we valeted and the valet attendant was wonderful. When walking into the restaurant, it was 5 associates standing at the check in desk talking and within a couple of minutes we were greeted. The host walked us to the table and we sat down to say no this is not your table (which was a booth) and then we had to walk back to the check in, and turn around again to go to a two seat table. The greeting from the waiter was not welcoming. It seems he was very eager to attend to the other couple behind us, he went to their table multiple times while walking past our table. It took over 20 minutes to get bread at the table and also the cocktails we ordered. When our food arrive, my petite filet wasn’t cooked to the temperature I requested so I have to send it back. The waiter wasn’t apologetic at all. My fiancé had bone in ribeye which was a bad cut of meat. We never had an experience like this and the food to be subpar. The total for our dinner was well over $300 but to get this treatment and that quality of food makes us regret the decision to dine at Dean’s for our anniversary.
   

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6. E

   Emily

   Charlotte

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Q is an amazing server. Delicious options, great service, and great ambiance. Tiramisu was amazing. Well done all around!
   

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   Dean's Italian SteakhouseResponded on February 17, 2025

   Hello Emily, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Dean's. We're glad you appreciated our efforts to make your visit memorable. Your kind words truly mean a lot to us. We look forward to welcoming you back soon!
   

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7. L

   Larricia

   VIP

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had dinner at Dean’s Italian Steakhouse for the first time and it was better than advertised! The food was delicious! I had the salmon and my husband had his filet Dean’s style. We would definitely recommend both. Q, was our server and he made my husband’s birthday dinner so special with his AMAZING service. He was extremely detail oriented, responsive and gave great recommendations. We will certainly be back!
   

   Dean's Italian SteakhouseResponded 3 days ago

   Thanks for the feedback, Larricia! We're thrilled to hear that you and your husband enjoyed your meals at Dean's. It's wonderful to know that our salmon dish stood out for you and that you appreciated our Dean's style filet. We're also glad to hear that our service made your birthday dinner special. Your recommendation means a lot to us. We look forward to welcoming you back soon!
   

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8. S

   Stephen

   Charlotte

   5 reviews

   4.0

   5 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service were excellent! There were space limits due to "hotel lobby" positioning, but this did not lead so much to a crowded restaurant as it did to a slightly more "chaotic" feel. Restrooms were the biggest issue - outside the restaurant proper, past the hotel elevators, down a back hall, and only two single-occupancy rooms for the entire hotel lobby / restaurant. They were not quite "kept up" as one would expect from this level establishment.
   

   Dean's Italian SteakhouseResponded on February 17, 2025

   Thanks for the review, Stephen! We're thrilled to hear that you enjoyed our food and service. We understand that the layout of our restaurant may have felt a bit more chaotic due to space limitations. We apologize for the inconvenience caused by the restroom situation, and we appreciate your feedback on this matter. We strive to provide the best service possible, and your comments will help us improve. We hope to see you again soon at Dean's Italian Steakhouse!
   

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9. C

   Christopher

   Las Vegas

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere and vibe reservation was on time all around great service
   

   Dean's Italian SteakhouseResponded on February 17, 2025

   Thanks for the review, Christopher! We're thrilled to hear that you enjoyed the atmosphere and vibe at Dean's Italian Steakhouse. It's wonderful to know that our reservation process and service met your expectations. We strive to provide the best for our guests, and your feedback is a great motivation for our team. We look forward to welcoming you back soon!
   

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10. R

    Roosevelt

    Charlotte

    4 reviews

    5.0

    4 reviews

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our experience was nice, as usual, but we were sat close to the prep area and did hear a brief argument between the chefs. They noticed me turn around and quick calmed it down.
    

    Dean's Italian SteakhouseResponded on February 17, 2025

    Thanks for visiting us, Roosevelt! We're thrilled to hear that you enjoyed your experience at Dean's. We apologize if you found the noise from our chefs to be a bit disruptive. We always strive to create a comfortable and enjoyable atmosphere for all our guests. Your feedback is invaluable, and we appreciate you taking the time to share it. We look forward to serving you again soon!
    

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