Dean's Italian Steakhouse

Review summary

1. A

   Angie

   Charlotte

   3 reviews

   vip
   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We were a party of 3. The bread came out x 2 and was overcooked and very hard. We all ordered Dean’s Italian Style Filet Steaks and apparently they were sitting for awhile before they reached our table as they were Lukewarm. The spinach was cold. Cocktails were definitely a different taste than what we have ordered previously. I understand it’s the holidays and you all are busy, but Lukewarm or cold entrees and sides is definitely unacceptable.
   

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2. J

   JoAnn

   Charlotte

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food and service were great! Tables very close together making it super loud and hard to have a conversation.
   

   Dean's Italian SteakhouseResponded today

   Thanks for the feedback! We're delighted to hear that you enjoyed our food and service at Dean's Italian Steakhouse. We apologize if the noise level affected your conversation. We value your feedback and will certainly look into this matter. We hope to serve you again soon!
   

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3. L

   Lawrence

   Charlotte

   25 reviews

   vip
   5.0

   25 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   What a pleasant surprise to find a restaurant of this caliber located in a downtown (uptown, for Charlotte) hotel. Our waiter, Alex, was very polite and quite helpful throughout the meal. Our cocktails were excellent as were the two wines we enjoyed. And the steaks? One petit filet and one barrel cut fillet - wonderfully cooked to order and quite flavorful. The oven roasted marsala mushrooms we shared were outstanding and the perfect complement to our steaks! All-in-all, a wonderful evening. A special thanks to Alex for all his assistance and guidance!
   

   Dean's Italian SteakhouseResponded today

   Thanks for visiting us, Lawrence! We're thrilled to hear that you had such a wonderful experience at Dean's. It's great to know that our team provided you with excellent service and that you enjoyed our food and drinks. We're also glad that our steaks and oven-roasted mushrooms were a satisfying complement to your meal. Your kind words truly mean a lot to us. We look forward to welcoming you back soon for another memorable evening.
   

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4. T

   Tricia

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best steakhouse in Charlotte. Jason was our server and the service he provided was top notch. We went with his suggestions and were extremely pleased. Cocktails were superb.
   

   Dean's Italian SteakhouseResponded today

   Hi Tricia, we're thrilled to hear that you had a fantastic experience at Dean's Italian Steakhouse! It's wonderful to know that our service made a positive impression on you. We take great pride in our cocktails and are glad you enjoyed them. Your kind words mean a lot to us. Thank you for choosing us for your dining experience and for leaving us such a wonderful review. We look forward to welcoming you back soon!
   

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5. A

   Aramide

   San Francisco

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   I had a poor experience at Dean's. I was seated 45 minutes after my scheduled reservation. It's tough to return here for a business meeting when I can't rely on being seated in a timely manner.
   

   Dean's Italian SteakhouseResponded today

   Hi Aramide, Thank you for taking the time to share your experience at Dean's Italian Steakhouse. We're glad to hear that you enjoyed our food and found it to be of good value. However, we're truly sorry to hear about your experience with the reservation delay. We understand how frustrating that can be and we apologize for the inconvenience caused. Your feedback is important to us and we assure you that we will address this issue to ensure a better experience in the future. We hope to have the opportunity to serve you again and provide a more positive and timely experience.
   

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6. A

   Amirah

   Charlotte

   1 review

   4.0

   1 review

   Dined on December 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food & service were incredible! We definitely will be back
   

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   Dean's Italian SteakhouseResponded 5 days ago

   Hi Amirah, thank you so much for your glowing review! We're thrilled to hear that you enjoyed both the food and service during your visit to Dean's Italian Steakhouse. We strive to provide an exceptional dining experience, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon for another incredible experience!
   

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7. l

   laurence

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice restaurant. Our waiter Micheal was really great. Food was excellent.
   

   Dean's Italian SteakhouseResponded on December 2, 2024

   Hi Laurence, thank you so much for taking the time to write a review! We are so happy to hear you enjoyed your dinner with us. We will pass along your positive comments to Michael! We hope to see you again soon!
   

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8. M

   Matthew

   Washington DC

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   I thought the food and service were good. Felt over priced overall. The hotel is just not the right atmosphere for that quality of restaurant.
   

   Dean's Italian SteakhouseResponded on November 29, 2024

   Hi Matthew, thanks for visiting us at Dean's Italian Steakhouse. We appreciate your feedback and are glad to hear that you enjoyed our food and service. We understand that you found our prices to be high and felt the ambience was not suitable for the quality of our restaurant. We strive to provide an exceptional dining experience and your comments will help us improve. We hope to have the opportunity to serve you again in the future.
   

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9. b

   brad

   San Francisco

   20 reviews

   vip
   3.0

   20 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   O.K. First time experience. Scallops are only cooked on one side and should be on both sides. Bucatini was too salty but the lobster rigatoni was very good. Baked Alaska was awful and they had to take it back as well as the scallops… I guess that’s what you get for going to a steak house and eat seafood… Won’t be back.
   

   Dean's Italian SteakhouseResponded on November 29, 2024

   Thanks for the feedback. We're sorry to hear about your first experience at Dean's Italian Steakhouse. We take pride in our dishes and it's disappointing to hear that our scallops and Baked Alaska didn't meet your expectations. We're glad, however, that you enjoyed our lobster rigatoni and that the rest of your meal was satisfactory. We appreciate your honesty and will use your comments to improve. We hope you'll consider dining with us again.
   

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10. M

    Marion

    Charlotte

    35 reviews

    5.0

    35 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went for the first time and had the best steak dinner out there! We went old school with the Caesar salad. Loved the anchovies! Both had the 8oz filet. Very tender and flavorful. The side of creamed spinach was enough for two generous servings. We had a baked Alaska for the first time and it was heavenly. Our server was extremely professional and we really enjoyed his suggestions and service. This is my favorite steak house now.
    

    Dean's Italian SteakhouseResponded on November 29, 2024

    Hi Marion, thanks for the great review! We're thrilled to hear that you had a wonderful dining experience at Dean's Italian Steakhouse. We always strive to provide excellent service and delicious meals, so we're glad you appreciated it. We look forward to serving you again soon. Thanks again for your kind words!
    

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