Del Frisco's Grille - Fort Worth

Review summary

1. e

   edyn

   Dallas

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Seems that it was a very busy night, had a reservation for 8, got there 15 or so minutes early. Wasn’t seated until after 8:30. Could definitely tell people were getting upset however we weren’t on a time crunch! Food and service was excellent!! Made up for the wait, but wait was still somewhat inconvenient!
   

   Is this helpful?

   Report
2. K

   Kaily

   VIP

   Dallas

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   Arrived 10 minutes before our reservation time, only to be told that they had given our reservation away to someone else with the same first name 2 hours earlier. Nobody apologized for the error, but they did rebook us and told us we would be seated soon therafter. We were not seated for another 45 minutes. After being seated, no one addressed us for another 15 minutes, even though several surrounding tables had waiters attending to them and giving them drinks/appetizers. Even some tables were seated a good 10-15 minutes after us and still got their appetizers before us (same party size). Regardless, we waited it out and the food was phenomenal, which it always has been every time we have come. Normally, I wouldn’t be the type to leave a review like this because I understand that holiday season is busy and sometimes restaurants are understaffed, but a simple “sorry for the wait” or “we apologize for the error on our end” would really go a long way. We’ve had very good experiences in the past, so it was just disappointing to say the least.
   

   Is this helpful?

   Report
3. C

   Cindy

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We throughly enjoyed our experience at Del Frisco Grill. On the Saturday night before Christmas, we were seated within 10 min of our reservation time and our meal was served in a timely manner. Quality of the meal and service was excellent.
   

   Is this helpful?

   Report
4. S

   Sheila

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   In all fairness it was the Saturday before Christmas and the whole of Sundance Square was over the top in noise and people and confusion We were seated earlier than our reservation, thank you for that. We were upstairs and it was controlled chaos. We waited forever for our wine, bar was slammed and we had decided to split the 10oz prime rib. When it finally came there was only 1 plate and staff took 5 minutes to bring us the second plate. Steak was overcooked and the $12 grilled asparagus was stringy, and the mashed potatoes had separated from its butter. I understand kitchen and staff were all overwhelmed but maybe just take 2 less reservations in any given 20 min. period. It is not a place I would recommend on a super busy evening. Will not do this one again!
   

   Is this helpful?

   Report
5. M

   Michael

   VIP

   Dallas

   87 reviews

   1.0

   87 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We were seated outside and there was a Extremely Loud event - so loud you could not hear or have a conversation with your party. I asked if we could move inside as there were several unoccupied booths.Server said he would ask a manager - never got a response so I found a manager he said he would check. Was gone for 15 minutes by that time we had our food, which was disappointing. Fish tasted old and steaks were cold.This is one of the worst managed resturants in Ft. Worth. Being a Landry’s President Club Member you would expect better but not at this location. My recommendation is don’t eat here !
   

   Is this helpful?

   Report
6. J

   Judy

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had a reservation, but only table was next to door which blew in cold air every time a waiter went in or out. After much back and forth with staff, we decided the enclosed outside area was warmer, but the heater near our table wasn’t working. Expensive meal, but uncomfortable and noisy.
   

   Is this helpful?

   Report
7. J

   Jeremy

   Dallas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service was ok. Felt like our server forgot about us for the first half of our meal. He let our drinks run dry and had to wait for a refill. My son asked for his steak to be medium and it came out rare. The waiter didn’t ask if the steak was cooked to his liking when brought out. Ordered the bread pudding and it was over cooked to the point of being hard.
   

   Is this helpful?

   Report
8. T

   Tammi

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The food was not as good as I remember . Artichoke dip was not good! (Apprtizer)
   

   Is this helpful?

   Report
9. B

   Brian

   Dallas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   A disappointing visit. We've eaten here many times and always had a great experience, but this was not one of them. Service was spotty at best, the kitchen was having a terrible night with food overcooked and having waited over 40 minutes for it we weren't going to send it back. I'm sure we'll be back someday, just not anytime soon.
   

   Is this helpful?

   Report
10. K

    Keri

    VIP

    Dallas

    6 reviews

    1.0

    6 reviews

    Dined 2 days ago

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 5

    Absolutely horrible service! Extremely disappointed
    

    Is this helpful?

    Report