Del Frisco's Grille - Fort Worth

Review summary

1. E

   Elisa

   Dallas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our reservation was for 5:45. We were seated late. Waited 45 mins to get our drinks. We were late getting to our next event even though we allowed 1.5 hours to eat. We did not order appetizers or dessert & we only had a party of four. The table behind us had a similar situation. They complained to the manger. The manager was kind and apologized to them. As she walked away from the table she literally rolled her eyes. The experience was terrible. We won’t be back.
   

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2. K

   Kitty

   Dallas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We made reservations for 5:30 to celebrate a birthday. The reservation stated NOT to give the gentleman the bill. From the moment we walked in, it was a disaster. They stated a four hour wait but emphasized we made reservations. Our greet time was about 15 mins. Water was another 10 mins. Our server was non existent. The appetizers came out slow and then our order was taken very late after the apps. We sat and sat and watched as other tables were seated after us and left before us. The table behind us complained it took 45 mins. to get their drinks and now they were late for their event. We kept asking for our server or the manager. Even another server commented on our empty glasses. Once the manager came by, it was obvious they were understaffed because she was bartending. She blamed Bass Hall event which I quickly said that is a poor excuse. The server seemed to have tables all over the restaurant and not in a specific section. The extra setups s and menus were not removed, and we asked for to go box and had to ask multiple times. In my experience, Bass Hall has been around a lot longer than their establishment and restaurants are on notice to be prepared. It was the biggest debacle. They brought our dinner which was less than fine dining experience should be. Once the check was presented.. They gave it to the birthday person!! That was just about the final straw. Yes they comped our meals but that was not going to replace the memory for the worse dining experience. ever. For a fine dining establishment leadership and training was not present. Lesson is: If you're going downtown to dine, make sure it's not on a Bass Hall event night??
   

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3. G

   Giovanni

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had Kassandra as our server outside she was fantastic! Will be asking for her next time I’m here! Great food! Great service!
   

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4. L

   Laurel

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Service was extremely slow. Kids meals and salad took over 45 minutes to arrive
   

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5. M

   Marjorie

   Dallas

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Took over 30 min to get drinks, steaks did not have sauce on it, never got water refilled. When we arrived we were one of two tables outside… so busy isn’t the excuse. We had a lot of grace but when one thing after the other has to be asked for at a $500+dinner it’s not okay. Very disappointed. The hostesses did a great job! Best I have ever experienced here!!
   

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6. H

   Heather

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Great menu for a Christmas birthday - and a teenager who loves steak. We had no issue getting our reservation on time. The music playlist was less than awesome but the space was quiet otherwise. When we asked for bread, it took 20-30 minutes (arrived after our entrees) and the waiter regularly ask if our older teens wanted soda refills instead of just bringing them. Steaks were delish, sides were a hit, and the pretzel bread with honey cinnamon butter was a fun surprise.
   

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7. e

   edyn

   Dallas

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Seems that it was a very busy night, had a reservation for 8, got there 15 or so minutes early. Wasn’t seated until after 8:30. Could definitely tell people were getting upset however we weren’t on a time crunch! Food and service was excellent!! Made up for the wait, but wait was still somewhat inconvenient!
   

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8. K

   Kaily

   VIP

   Dallas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   Arrived 10 minutes before our reservation time, only to be told that they had given our reservation away to someone else with the same first name 2 hours earlier. Nobody apologized for the error, but they did rebook us and told us we would be seated soon therafter. We were not seated for another 45 minutes. After being seated, no one addressed us for another 15 minutes, even though several surrounding tables had waiters attending to them and giving them drinks/appetizers. Even some tables were seated a good 10-15 minutes after us and still got their appetizers before us (same party size). Regardless, we waited it out and the food was phenomenal, which it always has been every time we have come. Normally, I wouldn’t be the type to leave a review like this because I understand that holiday season is busy and sometimes restaurants are understaffed, but a simple “sorry for the wait” or “we apologize for the error on our end” would really go a long way. We’ve had very good experiences in the past, so it was just disappointing to say the least.
   

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9. C

   Cindy

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We throughly enjoyed our experience at Del Frisco Grill. On the Saturday night before Christmas, we were seated within 10 min of our reservation time and our meal was served in a timely manner. Quality of the meal and service was excellent.
   

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10. S

    Sheila

    San Francisco

    3 reviews

    3.0

    3 reviews

    Dined 2 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 2

    In all fairness it was the Saturday before Christmas and the whole of Sundance Square was over the top in noise and people and confusion We were seated earlier than our reservation, thank you for that. We were upstairs and it was controlled chaos. We waited forever for our wine, bar was slammed and we had decided to split the 10oz prime rib. When it finally came there was only 1 plate and staff took 5 minutes to bring us the second plate. Steak was overcooked and the $12 grilled asparagus was stringy, and the mashed potatoes had separated from its butter. I understand kitchen and staff were all overwhelmed but maybe just take 2 less reservations in any given 20 min. period. It is not a place I would recommend on a super busy evening. Will not do this one again!
    

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