Devonshire Arms - Baslow

Review summary

1. K

   Karl

   Derbyshire

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Wen for lunch ordered fish & chips and ham, egg and chips Fish was a small fillet and overcooked in a brown ‘mucky fat’ batter. Complained and to be fair had our money back for this Ham, egg and chips was ok, nothing special Was expecting much better quality from this village pub
   

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2. a

   alan

   Derbyshire

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   very good service food good staff where great would recommend it to friend
   

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3. D

   Debbie

   Yorkshire

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Good points..food was hot.and came fairly quickly..20 mins from ordering..bad points..I had a chicken roast, there was hardly any chicken, the Yorkshire was burnt and the veg had hardly any taste and a spoonful at the most! The roast potatoes were OK but spoilt by being covered in bread sauce.! It cost £19 and for what you got was very expensive..I personally don't recommend!
   

   Devonshire Arms - BaslowResponded 4 days ago

   Dear Debbie, Thank you for taking the time to share your feedback. We're pleased to hear that you found the food hot and service prompt. However, we're sorry to learn that the chicken roast did not meet your expectations. Your comments about the portion size, taste, and presentation have been noted and will be addressed with our kitchen team. We appreciate your input and hope you'll consider giving us another chance in the future. Best regards, The Devonshire Arms
   

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4. R

   Richard

   Derbyshire

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Meal was very nice, service excellent, nice atmosphere, tables a little too close for our liking but would definitely go back.
   

   Devonshire Arms - BaslowResponded 7 days ago

   Dear Richard, Thank you for your lovely review! We're delighted to hear you enjoyed your meal and the service. We appreciate your feedback on the table spacing and will take it into consideration. We look forward to welcoming you back soon. Best regards, The Devonshire Arms Team
   

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5. R

   Ruth

   Italy

   3 reviews

   1.0

   3 reviews

   Dined on February 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   It’s got to be the worst meal I have eaten in years
   

   Devonshire Arms - BaslowResponded on February 12, 2025

   Dear Ruth, I'm truly sorry to hear that your meal did not meet your expectations. We strive to provide a high standard of food and service, and it's disappointing to learn we fell short. Your feedback is invaluable, and we'll be reviewing it with our team to make improvements. Best regards, The Devonshire Arms
   

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6. I

   Imogen

   Manchester

   2 reviews

   1.0

   2 reviews

   Dined on February 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   So disappointed!!! Me and my husband visited The Devonshire Arms years ago when we were staying nearby so i had suggested it to my family to celebrate my brothers birthday! We arrived at 3pm as a table of 6, we waited 15 minutes for some menus and then had to prompt to order some drinks and food. We then waited another hour and 15 minutes for a Sunday dinners to arrive, i ordered the roast beef for it to arrive looking like it had been made a week before, it was very well done, burnt and chewy. The roast potatoes had been microwaved so much they were chewy and unable to cut with a knife, the vegetables were so sad looking like they had been sat for hours. Everyone else’s meals were the same. The cost of Sunday roast was £21!! I would happily pay that for a good well good piece of meat and fresh veg. When highlighted to the waitress she did not seem too concerned and brought the manager over who turned out to have brought my meal over knowing that the beef was burnt. She was understanding however did not seem overly fussed with the food we had been served. So sad and disappointed we had to drive an hour and a half home starving, such a shame for such a lovely pub and area.
   

   Devonshire Arms - BaslowResponded on February 7, 2025

   Dear Imogen, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your disappointing experience during your recent visit. It's disheartening to learn that the quality of the food and service did not meet your expectations, especially on such a special occasion. We take all feedback seriously and will address these issues with our kitchen and service teams to ensure improvements are made. Your comments about the roast beef and the overall meal quality are particularly concerning, and we will be investigating this further. Thank you again for bringing this to our attention. We hope you might consider giving us another chance in the future. Best regards, The Devonshire Arms Team
   

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7. N

   Nicola

   Shropshire

   1 review

   4.0

   1 review

   Dined on February 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very dog friendly. Good choice of food and attentive staff. Food was very good . Would visit again
   

   Devonshire Arms - BaslowResponded on February 7, 2025

   Dear Nicola, Thank you for your kind review. We're delighted to hear that you enjoyed our dog-friendly atmosphere, food selection, and attentive staff. We look forward to welcoming you back soon. Best regards, The Devonshire Arms Team
   

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8. G

   Georgina

   Derbyshire

   4 reviews

   2.0

   4 reviews

   Dined on January 25, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We had the Burn's night menu on Saturday night at The Devonshire Arms. The starter was very tasty but then one of the lamb main dishes was half fat, which didn't leave much edible meat on the plate. When asked for it to be changed, the waitress relayed the chef's message to say that they couldn't change the meal as it was a set menu and it would take at least half an hour. We were then told by our very pleasant waitress that the chef had said we can have 10% of our drinks which amounted to about £2 as the other round of drinks had been paid for at the bar. We have dined at the Devonshire on numerous occasions and haven't had a problem until now which is a shame as we had gone with friends to celebrate a birthday. We just feel disappointed and that the chef could have been a little more customer friendly with our request. On this occasion we also didn't feel like leaving a tip. Maybe the Wheatsheaf across the road is more customer friendly......
   

   Devonshire Arms - BaslowResponded on February 7, 2025

   Dear Georgina, Thank you for taking the time to share your feedback about your recent visit to The Devonshire Arms. We're pleased to hear you enjoyed the starter, but we're truly sorry to learn about your disappointment with the lamb main dish and the subsequent handling of your request. We strive to provide excellent service and quality food, and it's clear we fell short on this occasion. Your comments regarding the chef's response and the overall experience have been noted and will be addressed with our team to ensure improvements are made. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Best regards, The Devonshire Arms Team
   

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9. L

   Louise

   Derbyshire

   1 review

   2.0

   1 review

   Dined on January 19, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   The food was average. It wasn’t very warm. I had high hopes. Waitresses were lovely. It certainly wasn’t with £80 for 3 of us sadly.
   

   Devonshire Arms - BaslowResponded on February 7, 2025

   Dear Louise, Thank you for sharing your feedback. We're pleased to hear our waitresses made a positive impression. However, we're sorry to learn that the food did not meet your expectations. Your comments about the temperature and value are noted and will be addressed with our team. We hope you'll consider giving us another chance in the future. Best regards, The Devonshire Arms
   

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10. L

    Leanne

    Edinburgh

    1 review

    3.0

    1 review

    Dined on January 18, 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    Service was exceptional, very friendly and nothing was too much to ask. Food took forever, over an hour for the starter , then a long wait for the main. Calamari starter definitely overcooked, but very good flavouring. Overall over priced for the quality on the day
    

    Devonshire Arms - BaslowResponded on February 7, 2025

    Dear Leanne, Thank you for your feedback. We're pleased to hear you found our service exceptional and friendly. We apologise for the delays with your meal and the overcooked calamari. Your comments are invaluable and will help us improve. We hope to have the opportunity to serve you better in the future. Best regards, The Devonshire Arms
    

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