Dobson & Parnell

Review summary

1. J

   Janice

   Newcastle

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fab restaurant, beautifully and tastefully decorated for Christmas & even Santa hats touch for each diner. Soft background music, great ambiance. Staff all lovely and the food was exceptional & excellent value for money
   

   Is this helpful?

   Report
2. M

   Martin

   Newcastle

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and atmosphere. I highly recommend a trip to Dobson and Parnell.
   

   Is this helpful?

   Report
3. J

   Jill

   Manchester

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Excellent food, unfortunately poor service. We waited 20 minutes for our arrival drink then another 10 minutes for our order to be taken. Once they had our order the speed was much faster and service a lot better. Due to the delays at the start of the service, we were asked to leave our table for the next customers while we still had drinks. We weren't offered tea or coffee at the end due to time restrictions. Disappointing, thankfully the food was great.
   

   • 

   Is this helpful?

   Report
4. G

   GRAEME

   Newcastle

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Another super night at D&P. Service and food outstanding. Drinks and cocktails are the best!! Looking forward to returning:
   

   Dobson & ParnellResponded 3 days ago

   Thank you for your fantastic review! We're delighted to hear you had another wonderful evening with us and enjoyed the outstanding service, food, and our drinks and cocktails. We can’t wait to welcome you back for another great experience soon!
   

   Is this helpful?

   Report
5. S

   Suzie

   County Durham

   2 reviews

   2.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Arrived early, they said fine waited 15minutes & no one asked me if I required a drink. Loads of front of house just poor attention to detail for the prices. Our first empty water bottle was never removed. Food not as good as last visit. My friends tea arrived cold sent it back.
   

   Dobson & ParnellResponded 3 days ago

   Thank you for taking the time to share your experience, and I’m truly sorry to hear that your visit didn’t meet expectations. The delays in service and the lack of attention to detail you described are disappointing and not reflective of the standard we strive to provide. We will address these concerns with our front-of-house team to ensure retraining where necessary and to reinforce the importance of attentive and efficient service.It’s also disappointing to hear that the food didn’t meet the standard you remember from your previous visit. We will review this with our kitchen team to ensure consistency in quality. We deeply value your feedback as it helps us improve, and I hope you will consider giving us another chance to provide the memorable experience you deserve.
   

   Is this helpful?

   Report
6. K

   Kate

   Newcastle

   1 review

   5.0

   1 review

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely set menu for our Christmas work lunch. We had Santa hats on our table to make sure we all felt festive and the service was outstanding. Lovely food and environment and would highly recommend.
   

   Dobson & ParnellResponded 3 days ago

   Thank you for your lovely review! We're so pleased to hear that you enjoyed your Christmas work lunch with us. It’s wonderful to know the festive touches, like the Santa hats, added to your experience and helped make it special. We’re also thrilled that you appreciated the food, environment, and outstanding service. Your recommendation means the world to us, and we can’t wait to welcome you back again soon! Wishing you a very Merry Christmas and a Happy New Year!
   

   Is this helpful?

   Report
7. K

   Karen

   London

   11 reviews

   3.0

   11 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   overall slightly disappointed. food felt like it had been standing before being brought out. coffees were brought about 10 minutes before desserts, which is poor. could have all easily been a lot better
   

   Dobson & ParnellResponded 3 days ago

   Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations and that you left feeling disappointed. Your comments about the timing of the food and coffees are concerning and not reflective of the standards we aim to deliver. I sincerely apologise for this oversight, as we strive to ensure every dish and drink is served promptly and at its best. We value your feedback and will address these points with our team to ensure improvements are made. I hope you’ll consider giving us another chance in the future, as we’d love the opportunity to provide you with the high-quality experience you deserve.
   

   Is this helpful?

   Report
8. c

   caroline

   Newcastle

   2 reviews

   4.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   good food, difficult to know prices as menu only had 3 courses pricing and we didnt want dessert. 5 people was £380. Only negative 1 of the party didn't want chips with their duck wellington and asked for any other type of potatoes. Was told could only have chips, when my cod dish came with a diferent type of potatoe. A fine dining place should have been able to accomodate this simple request.
   

   Dobson & ParnellResponded 3 days ago

   Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the food, but we’re truly sorry for the inconvenience you experienced regarding the menu pricing and the specific request for an alternative to chips. We understand how frustrating it must have been to feel limited in choice, especially when other dishes had different accompaniments. Your point is well-taken, and this should have been handled with greater flexibility and attention to detail. Please rest assured that we’ll review this with our team to ensure we’re more accommodating in the future. Thank you for your honest feedback—it’s invaluable in helping us improve our service.
   

   Is this helpful?

   Report
9. H

   Hellen

   Newcastle

   1 review

   5.0

   1 review

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fab Sunday lunch! Lovely experience- we’ll be back, thank you!
   

   Dobson & ParnellResponded on November 30, 2024

   Thank you so much for your lovely feedback! 😊 We're thrilled to hear you had a fantastic Sunday lunch and enjoyed your experience. We can’t wait to welcome you back again soon! 🥂🍴
   

   Is this helpful?

   Report
10. T

    Thomas

    Newcastle

    1 review

    5.0

    1 review

    Dined on November 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We have visited D&P a few times now and will keep returning, we enjoyed our meals. A great menu to choose from and always very helpful when catering for my daughter who is gluten, lactose and dairy free. Food was great again and delivered by a great team.
    

    Dobson & ParnellResponded on November 30, 2024

    Thank you so much for your kind review! 😊 We’re thrilled to hear you’ve enjoyed your visits to Dobson & Parnell and that our team has been able to accommodate your daughter’s dietary needs. It’s wonderful to know you appreciate our menu and service—we’ll be sure to pass your compliments on to the team. We look forward to welcoming you back again soon for another great experience! 🥂🍴
    

    Is this helpful?

    Report