Double Cut Steak House - Pocono Manor

Review summary

1. D

   DeQuilla

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   My food was horrible! Lobster was dry and over cooked and my steak wasn’t seasoned 🥴
   

   Is this helpful?

   Report
2. m

   maria

   New York City

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   At first our server was busy and neglected our table. She then came back with a free dessert and really did feel bad. Our overall experience was good.
   

   Is this helpful?

   Report
3. D

   Dan

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were both excellent, great NYE experience all around
   

   Is this helpful?

   Report
4. R

   Rhea

   New York City

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food was tasty, but the New Year’s Eve menu was overpriced for what you get. Ordered the bacon appetizer thinking it was like the regular bacon appetizer which gives you four slices, and they brought out a plate with one slice of bacon! The lobster bisque was lukewarm at best. The steak was delicious. And then the dessert was supposed to be chocolate mousse, but they brought out a chocolate layer cake they claimed has mousse in it, it didn’t. It was basically just cake and not very good. The service was fine but felt very rushed, as soon as one dish was done the next was in front of you. We like to linger and enjoy our meal, have another drink and they asked if we wanted a to go cup and the check as soon as dessert was done. All this for $150 a person!! I have higher standards for a meal this pricey.
   

   Is this helpful?

   Report
5. C

   Cathy

   San Diego

   48 reviews

   2.0

   48 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   We were visiting the Poconos and recommended Double Cut by a friend. Sadly our experience on NYE did not live up to expectations. We booked some weeks ago not realising until a message was sent on 30 Dec that the only option for adults was a fixed price $150 per person menu. In itself this would not have been a problem and understandable for a busy NYE evening, had the food not been extremely poor. The prawn and scampi appetisers were decent albeit small. This was followed by a lukewarm lobster bisque consisting of mainly sour cream. My husband’s NY strip was tough and chewy, and son’s child filet mignon was barely edible due to over seasoning. My daughter’s burger was literally a bun and a dry patty. We would have sent these back had it not been obvious the kitchen was overwhelmed. The value for money would have been poor on any day but even more so given the premium price charged. The positive was that the service was good and our server noticing we were not finishing our dishes, did offer an alternative salad and upsized a glass of wine.
   

   Is this helpful?

   Report
6. s

   scott

   Baltimore

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The service and ambiance was great, I got California rolls with no flavor. My wife and I both got stuffed shrimp. The shrimp weren’t seasoned at all, the crab was bland… it wasn’t bad but it wasn’t good. We have no desire to return to this restaurant. The three sides we got were great, creamed corn, Brussels sprouts and mashed potatoes. The bread was also very good.
   

   Is this helpful?

   Report
7. K

   Kyndra

   Philadelphia

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Listen, this experience was one of the most amazing times we have had at a restaurant! We will ALWAYS go back there as long as they keep up that great food and service! Our server Alex was incredible, outstanding, and extremely informative! He was so attentative and courtesy. Alex, please keep up the "over and beyond" customer service! Thank you!
   

   Is this helpful?

   Report
8. J

   Jennifer

   VIP

   New York City

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great experience at this restaurant! We drove an hour and 15 minutes just to eat here. Ribeye was amazing along with oysters and carpaccio 😋 and to add to the amazing food experience, Nicole, the waitress was awesome and the manager, Christine, was so accommodating and professional. Ty! Kudos and accolades! We will be back very soon
   

   Double Cut Steak House - Pocono ManorResponded 1 day ago

   Looking forward to seeing you and your son next time you visit us! Christine.
   

   Is this helpful?

   Report
9. N

   Nicole

   VIP

   Phoenix

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a horrible experience here last night. We were sat and waited 30 minutes for a hello. We sat for 30 minutes with our menus and empty water glasses until a waitress could see how physically frustrated we seemed and came over. She said she had no idea who was supposed to have us but that she would take care of us. They were very busy so I tried to be patient but just a hello and some water would be all I expected on a busy night. We watched table after table be sat and served while we just hung out with no water and no notice at all. The food was okay but then had to wait for 25 minutes just to get and pay our check. A very long and frustrating dinner to say the least.
   

   Is this helpful?

   Report
10. L

    Leigh

    San Antonio

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was excellent! And kid friendly! Definitely recommend.
    

    Is this helpful?

    Report