Double Zero

Review summary

1. P

   Peter

   Atlanta Metro

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. Nice ambiance. Group had an excellent experience.
   

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2. d

   dave

   Charleston

   7 reviews

   vip
   2.0

   7 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 3

   We regularly go to Double Zero. It’s always enjoyable and, up to last evening, never that crowded. We came at exactly 630 for a 630 reservation, and had our 2 grandchildren with us; in fact it was their request to go to Double Zero. (Next week is our grandsons birthday and guess where the reservation is?) The snippy, overly officious person at the desk told us it would be 15-20 minutes…(but it turned out to be 35 minutes) without any further explanation, which was insulting. So we went up to the bar, which was 2+ people deep. The bar manager, Daniel, very professionally explained that they were unexpectedly slammed because of a Christmas event at the church across the street. THAT would have been all the guy at the desk needed to say to make this a different review. It’s a perfect training opportunity. ‘Sir, we are so sorry that we’re are backed up but we were surprised by a nearby event… please go to the bar where we are offering Open Table reservation holders a complimentary glass of wine for your inconvenience’. But this explanation never came, just a curt, dismissive, condescending response. What he didn’t know is that my 50 year career was in hospitality. There are ways of handling and diffusing situations and this wasn’t one of them. On the good side, Daniel DID offer us cocktails said delighted us by saying sorry for the delay and they were on the house. That’s what hospitality is all about. Kudos to Daniel. The food was outstanding, as it always is, once we were seated. So my review is specifically focused on the (inhospitable) welcome experience and not the overall dining experience. Hopefully, training will resolve this kind of issue in the future.
   

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3. A

   Anna

   Atlanta Metro

   10 reviews

   4.0

   10 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was delicious. Enormous servings. Attentive service. Loud.
   

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4. J

   James

   Atlanta Metro

   6 reviews

   vip
   5.0

   6 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to the pizza making class! The Chef did a great job getting everyone involved! The table service did an outstanding job!!!
   

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5. R

   Rob

   Atlanta Metro

   27 reviews

   vip
   5.0

   27 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a well-run restaurant from seating to staff to kitchen to bill. The food is authentic, delicious, made with top line ingredients.
   

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6. M

   Marc

   London

   4 reviews

   3.0

   4 reviews

   Dined on November 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our server took our drinks order and appetizer order at the start. The salad arrived in 2 minutes and we waited 15 minutes for our drinks. Our main course appeared very quickly and it was obvious that it was prepared before and heated up. I had the risotto with duck. The duck was dried out. My wife's chicken parm was also dry. During most of the the time we are our main course the manager or someone from the kitchen was talking to the people at the next table with his rear end nearly in my wife face. Not enjoyable. The entire meal was over in less than an hour and I felt rushed.
   

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7. M

   Mariia

   Miami

   3 reviews

   5.0

   3 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic experience! Food was extraordinary and the menu was amazing! So many new and elevated dishes from the last time we were there. Garlic knot is a classic, so good, salads are fresh and delicious and of course pasta is outstanding! Service was great, stuff was knowledgeable and friendly, ambience was lovely, you cannot wish for more on a chill Saturday night. Lovely experience, definitely will be back for more of that delicious food!
   

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8. E

   Elexandra

   Atlanta Metro

   4 reviews

   5.0

   4 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The experience was great. However the menu on Open Table is outdated. I wanted the Pork Belly appetizer, my husband wanted the Braised Beef or Short Rib Ravioli and I wanted to try the Butterscotch Italian Pudding. But none of those items were on the menu. We ordered the drinks and ordered Chicken Parmigiana and Eggplant Parmigiana all was great! And their bread is delicious and so soft!
   

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9. B

   Brianna

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I usually don’t leave negative reviews, however my experience was very disappointing considering all the positive things I’ve heard about this place. Upon my arrival I was greeted by Frank( who is the only one who really seemed to care about my experience so big shout out to him. He’s the only reason I didn’t give 1 star), he sat us and accommodated my son. But from here is when everything goes downhill. I wasn’t greeted by a server for almost 10 minutes and then a male manager popped up and gave me a “sorry about that” apology and quickly took my order. Another 5 to 10 minutes pass and then finally a lady ( I want to say her name is Casey but I’m not sure) greets me and tells me she’s my server and asked if I had my order taken already. I tell her yes and she’s leaves with no other questions. It seems like there was no communication between staff whatsoever. No one asked if we had allergies. Which is a major red flag. I asked that the kids food come out first and instead they sent the meatballs. Which were ice cold. Atp the server has yet to come check back with us so I have to ask the bussers to find her. Another manager comes to the table and apologizes for the meatballs. She gets them remade. Honestly by now I’m over it. It feels like I’m a burden and not a paying guest there. My sever comes back towards the end of my food and atp I just want to leave so I ask for box and a check. Once again just a very disappointing experience all together. Customer service goes hand in hand with this type of business and they failed to meet that mark ! But thank you again Frank for being the silver lining in such a negative experience
   

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10. C

    Carol

    New York City

    13 reviews

    5.0

    13 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We are never disappointed eating at our neighborhood restaurant. Excellent service, friendly employees and delicious food!! Still hoping that they change the chicken piccata to a more traditional dish (without bone).
    

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