Dragon Castle

Review summary

1. M

   Marine

   London

   3 reviews

   5.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were very accommodating considering we were a large table with a child which can be a bit chaotic. Dim Sum was great as per usual, we’ve been coming to Dragon Castle for a few years for a family meal and it never disappoints. A great selection of Cantonese breakfast classics. 10/10 would visit again.
   

   • 

   Is this helpful?

   Report
2. S

   Spencer

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined on November 3, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Dragon Castle was great for years but no longer. Food and service are currently nowhere near previous standards.
   

   Is this helpful?

   Report
3. T

   Tony

   London

   5 reviews

   4.0

   5 reviews

   Dined on October 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Delicious food served promptly. We visited for dim sum and the variety of dishes was impressive. There are most allergens mentioned on the dim sum menu and some on the main menu.
   

   Is this helpful?

   Report
4. D

   Doran

   London

   7 reviews

   vip
   5.0

   7 reviews

   Dined on October 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We ordered out favourites, and it was a very good idea - they were delicious! The service was congenial and the restaurant was full, which was well deserved. It was, to me, a good sign that so many Chinese/Asian people were there having a meal.
   

   Dragon CastleResponded on October 14, 2024

   Hi Doran, Thank you so much for dining with us and for taking the time to leave us wonderful review! We're thrilled to hear that you enjoyed your favourites and found them delicious. It's always a pleasure to know our guests feel welcomed and appreciate the atmosphere we aim to create. We also value our diverse and loyal clientele, and it's heartening to see our food resonate with everyone. We look forward to serving you again soon! Warm regards, Fiona
   

   Is this helpful?

   Report
5. D

   Dom123

   London

   7 reviews

   5.0

   7 reviews

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Very good food at a very reasonable price. We especially like the dim sum until 5pm
   

   Dragon CastleResponded on October 14, 2024

   Hi Dom Thank you so much for your kind review and for paying us a visit! We're delighted to hear that you enjoyed our Dim Sum and had a great experience with Ahmad’s friendly service. We will make sure to pass the comments to him! The Pan Fried Pork Dumplings are a favourite of ours too, and we're glad you loved them. We hope to welcome you back again soon. Warm regards, Fiona
   

   Is this helpful?

   Report
6. R

   Richard

   London

   4 reviews

   2.0

   4 reviews

   Dined on September 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Have been going to this restaurant for 12 years and it’s definitely not as good lately and the prices are much higher - £100 for lunch dim sum was steep. Most of the dishes came out cold or at best tepid when ordinarily they would be steaming hot. Just a very lacklustre experience.
   

   Dragon CastleResponded on October 3, 2024

   Hi Richard, Thank you for your continued patronage over the years and for taking the time to leave us some feedback. We're truly sorry to hear that your recent visit did not meet your expectations. We always strive to deliver a high-quality dining experience and regret that this wasn't the case. As for the pricing, we ensure that all prices are transparently listed on the menu when you place your order, so there are no surprises. However, we understand that value for money is important and will pass your feedback on to our team to improve both the food quality and overall experience. We hope you'll give us another chance in the future. Kind regards, Fiona
   

   Is this helpful?

   Report
7. A

   Akpata

   London

   1 review

   5.0

   1 review

   Dined on September 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We booked a table for my daughters 13th Birthday, I was a very good time great food the restaurant had nice decor and the staff were friendly they also gave my daughter a chose sponge cake for her birthday and played happy birthday while we sang overall a very good experience and we definitely go there again.
   

   Dragon CastleResponded on September 17, 2024

   Hi Akpata Thank you so much for your wonderful review! We’re thrilled to hear that you chose our restaurant to celebrate your daughter’s 13th birthday and that you all had a great time. Our team takes pride in creating memorable experiences, and we're so glad we could make your daughter’s day special with the cake and song! We look forward to welcoming you back again soon! Kind regards, Fiona
   

   Is this helpful?

   Report
8. R

   Raphael

   London

   1 review

   4.0

   1 review

   Dined on August 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 3

   As usual, great food, some of the attendants very grumpy
   

   Dragon CastleResponded on August 15, 2024

   Hi Thank you so much for your feedback! We're thrilled to hear that you enjoyed the food, and we appreciate your honest comments about our service. We strive to ensure that every part of your experience is enjoyable, so we’ll be sure to address this with our team. We hope to make your next visit even better! Kind regards Fiona
   

   Is this helpful?

   Report
9. t

   tr2ks

   London

   12 reviews

   2.0

   12 reviews

   Dined on July 28, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Food is very salty and quality unsatisfactory. Services are underwhelming and the place was half empty during Sunday lunch time, that tells a story.
   

   Dragon CastleResponded on August 15, 2024

   Hi Thank you for taking the time to share your thoughts with us. We're truly sorry to hear that your experience didn’t meet expectations. Your feedback on the food and service is important, and we'll be addressing these concerns with our team to make improvements. We appreciate your honesty and hope you'll give us another chance to provide you with a better experience in the future. Kind regards, Fiona
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on July 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I go to Dragon Castle specifically for their braised ribs in Mandarin sauce (starter) which I had with special fried rice. The ribs are succulent and the Mandarin sauce is tasty. They've decorated with cream tablecloths and golden chair covers which makes the restaurant look very upmarket. The only downside was the restaurant got a bit too noisy as the evening progressed. Overall, it was a good night out. I give the braised ribs 10/10, special fried rice 8/10.
    

    Dragon CastleResponded on July 17, 2024

    Thank you for your kind review! We're delighted to hear that you enjoyed our the food and it's wonderful to know that our décor added to your dining experience! We do apologise for the noise level as the evening progressed and appreciate your feedback. We're always looking for ways to improve our guests' experience and hopefully next time you visit us it will be a little quieter for you. Thank you once again for dining with us, and we hope to welcome you back for another great night out soon! Kind regards, Fiona
    

    Is this helpful?

    Report