Eagle and Child

Review summary

1. P

   Patrick

   Liverpool

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service and atmosphere was excellent ,as was most of the food. However the chips were a bit stodgy ,and the "pint "glasses asked for with soft drinks were not pint glasses even though the receipt stated they were .These were much smaller than a pint . Considering the prices , it was just average pub fare.
   

   Eagle and ChildResponded 2 days ago

   Hi Patrick, Thank you for the feedback. Im sorry to hear you were not completely happy with your food. There is mistake on the product name , we have now addressed it and changed it. As we only offer small or large option for soft drinks. Hopefully we will see you again soon Birgit Kullamaa General Manager
   

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2. S

   Sharon

   Liverpool

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful , was left waiting at the entrance while they asked another family to leave to clear a table Starters were awful served with cold curry sauce, not even Luke warm, cold. Lamb dinner had two thumb size pieces, house curry had no sauce tried up chicken on a bed of hard rice. Asked the weightress if the curry sauce was coming out separate, she was not polite Manager refunded the house curry meal in the end
   

   Eagle and ChildResponded 4 days ago

   Hi Sharon, I am sorry to hear about your experience, as this is not to our usual standard If you could email me over regarding above. Many thanks Birgit Kullamaa General Manager
   

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3. M

   Malcolm

   Liverpool

   1 review

   4.0

   1 review

   Dined on December 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Ok atmosphere with pleasant staff. Good prompt attention and food and drinks came within a reasonable time. Foot was nice and hot. I had the fish which was huge. My wife had the lamb and asked for it pink and it came pink. One niggle was when wanting to pay the bill and add a tip on my card Couldn’t add it to bill had to use a separate 'tip machine' which adds 38p to the tip. So you get charged to tip. Only 38p but niggled me.
   

   Eagle and ChildResponded on December 21, 2024

   Hi Malcolm, Thank you for the feedback and we are glad to hear you enjoyed your visit and food. Regarding the tip machine- its the tip jar company that changed the policy of that itself as its their processing fees Previously it was just part of the £5 We have asked them to change it back to previous way but yet to hear back from them So I'm sorry about that - we are dealing with the matter Many thanks and sorry about the inconvenience Hope to see you again soon Birgit Kullamaa General Manager
   

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4. J

   Jane

   London

   5 reviews

   2.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   I have been to this restaurant numerous times with a wonderful experience but unfortunately on this occasion it was horrendous. Children’s parties with children screaming and running and jumping on seating, no intervention from staff. Could not hear to have a conversation with my family and could not wait to get out. Service slow, sides brought out when I had eaten half of my meal
   

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5. M

   Mary

   Liverpool

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for the great service and the delicious meals today xxx we will definitely be returning soon
   

   Eagle and ChildResponded on December 17, 2024

   Hi Mary, Thank you for the feedback, we are glad to hear you enjoyed your visit with us Looking forward to see you again soon Many thanks Team Eagle
   

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6. J

   Joanne

   Liverpool

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was lovely. Just a shame as we ordered the halloumi burger that was supposed to come with smashed avocado and it didn’t. We weren’t advised of this otherwise we would have chosen something else. Overall though, the service was great, staff friendly and helpful and would go back again.
   

   Eagle and ChildResponded on December 16, 2024

   Hi Joanne, Thank you for the feedback , we will take this on board - we are sorry that there was some parts of your meal missing. I have spoken to the team regarding this and hopefully this wont happen again. Looking forward for your next visit with us ! Many thanks Birgit Kullamaa General Manager
   

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7. C

   Christine

   Liverpool

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely meal served by great staff in a chilled setting.
   

   Eagle and ChildResponded on December 13, 2024

   Hi Christine, thank you for the feedback, we will let the team know many thanks Team Eagle
   

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8. A

   Ann-Marie

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Brilliant food best I have had for a long time when dining out
   

   Eagle and ChildResponded on December 2, 2024

   Hi Ann- Marie, Thank you for your feedback, we will pass this on to our team Hope to see you again soon Team Eagle and Child
   

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9. K

   Karen

   Liverpool

   2 reviews

   5.0

   2 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always Danny went above & beyond. Service and food was great and Danny went above & beyond to sort desert for my fussy friend!!
   

   Eagle and ChildResponded on December 2, 2024

   Hi Karen, Thank you for your feedback. Were glad to hear you enjoyed your visit We will pass this on to our team Many thanks Eagle and Child
   

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10. S

    Suzanne

    Liverpool

    3 reviews

    3.0

    3 reviews

    Dined on November 23, 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 4

    The food was lovely but the service was poor. We had eaten our mains and then we waited 20-30 minutes and no one had been over to ask if we wanted desserts. All the staff were gathered at the till so they weren't serving anyone so I walked over and asked if someone was going to see to us with a menu only then did someone come over. They did apologise I thought they may offer a small discount but no.
    

    Eagle and ChildResponded on November 26, 2024

    Hi Suzanne, I am sorry to hear about your experience . Could you email me over regarding above And see if we can put this right for your next visit Many thanks Birgit Kullamaa General Manager
    

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