Earls Kitchen + Bar - Barlow Trail - Calgary

Review summary

1. A

   Alex

   Calgary

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Restaurant not busy. Waitress barely came by. Forgot multiple drinks. Forgot appetizers and brought them with main course. Food arrived cold. Saw waitress hanging out with staff in kitchen for long periods of time rather than walking the floor. I had to go to kitchen for a refill of wine for my wife. Didn’t take away plates and menus as she visited. Also thought some type of considerations should have been offered because appetizers didn’t come early. Had same waitress in past with similar results. Same experience. Gave benefit of doubt the first time because we all have off days but this wasn’t a fluke.
   

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2. V

   Vivek

   Calgary

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Credit to our hostess Jess, who has some of us seated early and then went to find our server since we were waiting for a bit at the table; Jess also brought us waters which was not her job. Evidently that she paid attention to the notes in our reservation request, seating us in a side alcove and booth. Much appreciated, Jess. Our server Abbey was efficient and the drinks and the appetizers then the meal followed by dessert and then coffee/tea was at the table in succession. Would recommend.
   

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3. A

   Ashley

   Calgary

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Georgia our server was awesome! Food was fast and tasted good.
   

   Earls Kitchen + Bar - Barlow Trail - CalgaryResponded 4 days ago

   Hello Ashley I am so happy you had a great experience dining with Georgia! Thank you for leaving your review and we look forward to serving you again soon. Brendan Cormier Guest Experience Manager
   

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4. j

   julie

   Calgary

   7 reviews

   3.0

   7 reviews

   Dined on December 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   I didn’t like that all the food didn’t come out at once. It Ruins the mood when everyone has their food but one person. Other than that it was nice touch with the birthday card and birthday sign. Thanks.
   

   Earls Kitchen + Bar - Barlow Trail - CalgaryResponded 7 days ago

   Thank you for taking the time to leave us a review of your experience at our restaurant. I would like to apologize for the lack of hospitality you received; we always strive to provide excellent and efficient service and I acknowledge that we did not meet that standard on your latest visit. I would love the opportunity to connect with you and discuss your experience in more detail and hopefully regain your trust as a loyal guest. I can be contacted directly at brendan.cormier@earls.ca. Thank you, Brendan Cormier Guest Experience Manager
   

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5. N

   Nancy

   Calgary

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was impressed with the service and the food was delicious. I will certainly be back.
   

   Earls Kitchen + Bar - Barlow Trail - CalgaryResponded 7 days ago

   Hi! Thank you so much for leaving our restaurant a 5 star review! I hope to host you again soon! If you would like a future reservation please email me at emily.mann@earls.ca. - Emily Mann, General Manager
   

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6. P

   Paul

   Calgary

   15 reviews

   3.0

   15 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Sunday brunch for 3 adults. Coffee was good with refills as needed. Eggs Benedict, although ordered as soft, were brought to the table as medium (yolk more solid than runny). The Prawns which came with the Eggs Bene were not cooked and thus imparted coolness to the dish as they were positioned on the bread under the Eggs. We would have preferred them to be sautéed. Attentive service although the restaurant was indeed quiet. Best part of the experience was the $4.00 off each of our our main courses as items were ordered before noon (happy hour!).
   

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   Earls Kitchen + Bar - Barlow Trail - CalgaryResponded on December 16, 2024

   Thank you for leaving a detailed review of your experience at our location. I would like to apologize for the poor quality food you received on your latest visit. We always strive to provide great food and excellent service to our guests and I am sorry that we did not meet that standard. I truly appreciate you taking the time to share your feedback, I will bring your concerns up with our kitchen team so we can continue to work hard to improve. I would love the opportunity to connect with you and personally discuss your experience in more detail and find a way to regain your trust as a loyal guest. I can be contacted directly at brendan.cormier@earls.ca.
   

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7. A

   Alisha .

   Calgary

   1 review

   3.0

   1 review

   Dined on December 15, 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   The Spinach Dip bread was extremely hard, informed the server.
   

   Earls Kitchen + Bar - Barlow Trail - CalgaryResponded on December 15, 2024

   Thank you for taking the time to provide our restaurant with your feedback. I would like to apologize for the poor quality food you received on your latest visit. We always strive to provide great food and excellent service to our guests and I am sorry that we did not meet that standard. I will bring your concerns up with our kitchen team so we can continue to work hard to improve. I would love the opportunity to connect with you and personally discuss your experience in more detail and find a way to regain your trust as a loyal guest. I can be contacted directly at brendan.cormier@earls.ca.
   

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8. J

   Jason

   Edmonton

   3 reviews

   2.0

   3 reviews

   Dined on December 5, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Used to frequent Earls when it wasn’t pretending to be an upscale restaurant. The service was very good and friendly but that is where the good experience ends. Ordered 2 appetizers and a salad to share. No alcohol and the bill was $97.00. The appetizers were small and salty. Salad was good but nowhere near worth $28. Only reason I don’t complain to the restaurant is that we used a gift card to pay for most of the meal. Will not be back.
   

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   Earls Kitchen + Bar - Barlow Trail - CalgaryResponded 7 days ago

   Thank you for leaving a detailed review of your experience at our restaurant. I would like to apologize for the unfortunate changes to the menu and pricing. We always strive to provide excellent quality food at a fair price and I acknowledge that we did not meet that standard on your latest visit. I appreciate you taking the time to share your feedback. We will take this into consideration as we continue to work hard to improve. I would love the opportunity to connect with you, personally discuss your experience, and regain your trust as a loyal guest. I can be contacted directly at brendan.cormier@earls.ca. Thank you, Brendan Cormier Guest Experience Manager
   

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9. M

   Max

   VIP

   Calgary

   6 reviews

   5.0

   6 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Really appreciated the extra attention for my daughter’s birthday this weekend. It was a nice touch.
   

   Earls Kitchen + Bar - Barlow Trail - CalgaryResponded on December 2, 2024

   Hello Max, I am so happy you had a good experience dining with us for your daughter's birthday! Thank you for leaving your review and we look forward to serving you again soon. Brendan Cormier Guest Experience Manager
   

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10. S

    Sam

    Calgary

    1 review

    5.0

    1 review

    Dined on December 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our servers were freaking awesome! Such a good vibe and the drinks are always delicious. White sangrias and aperol spritz towers were popular for our table along side some happy hour eats.
    

    Earls Kitchen + Bar - Barlow Trail - CalgaryResponded on December 2, 2024

    Hello Sam, I am so happy you had a good experience dining with us! Thank you for leaving your review and we look forward to serving you again soon. If you have any questions or concerns regarding your latest experience please do not hesitate to email me at brendan.cormier@earls.ca. Thank you, Brendan Cormier Guest Experience Manager
    

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