Earls Kitchen + Bar - Boston - Prudential Center

Review summary

1. J

   Janet

   VIP

   Greater Boston

   84 reviews

   5.0

   84 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were all very friendly The food was outstanding We had calamari, fish taco, and sushi
   

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2. J

   Jonathan

   VIP

   Greater Boston

   27 reviews

   4.0

   27 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Increasingly expensive for food that is not particualrly special. Now they add a 3% admin fee.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded today

   Hi Jonathan, thank you for taking the time to leave us a review. We are sorry to know we did not find you something you did not absolutely love on our menu. Please know that great food and hospitality are our number one priority. If you have questions about the admin fee, please feel free to contact me directly. I look forward to hearing from you. Cheers, Sarah Rosenstein - Restaurant Manager sarah.rosenstein@earls.ca
   

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3. B

   Brennan

   VIP

   Greater Boston

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   the outdoor space was too cold, other than that everything was great
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded today

   Hi Brennan, thank you for taking the time to leave us a review. I am sorry to know you found our outdoor space too chilly. Please know we are actively working to fix this and during your next visit, we want to make sure we find you a perfectly comfortable space. if you need help booking, please get in touch with me directly at sarah.rosenstein@earls.ca. Cheers, Sarah Rosenstein - Restaurant Manager
   

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4. S

   Sheryl

   Greater Boston

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   They ran out of food. No chips to go with tacos. My roll on my burger was stale. Nice restaurant, nice waiter but I will never go back.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 1 day ago

   Hi SherylK, Thank you for taking the time to share your experience at Earls Kitchen + Bar - Boston - Prudential Center. We're truly sorry to hear that your visit didn't go as expected, especially with the issue you encountered with the food. We strive to provide our guests with the best dining experience, and it's clear we missed the mark this time. If you are willing to give us another try, I would love to invite you back to enjoy two complimentary entrees that you will absolutely love. I can be reached at sarah.rosenstein@earls.ca if interested in rebooking. Cheers, Sarah Rosenstein - Restaurant Manager
   

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5. S

   Susan

   Greater Boston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was extremely friendly. Totally enjoyable:)
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 2 days ago

   Hi Susan, thank you for taking the time to leave us a review. We are honored to have earned your trust and we look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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6. k

   kristin

   VIP

   Greater Boston

   11 reviews

   4.0

   11 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was great. Service was great. Was very disappointed that they didn't have mimosas. We had the brunch planned in the city for months along with a hotel.
   

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   Earls Kitchen + Bar - Boston - Prudential CenterResponded 1 day ago

   Hi Krisitn, thank you for taking the time to leave us a review. I am sorry to know we were out of mimosas during a recent brunch visit. Please no this is not typical or acceptable for us and I am hopeful you found another cocktail you love. During your next visit, I would love to personally introduce myself and ensure everything is perfect. I look forward to meeting you during a future visit. Cheers, Sarah Rosenstein - Restaurant Manager
   

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7. JK

   JoeK

   Hawaii

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Great environment! Fantastic food and drinks. Would have been 5 star if our server paid more attention to our large party.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 2 days ago

   Hello Joe, thank you for taking the time to leave us a review. We are excited to know you enjoyed your food and drinks during your most recent visit. We are sorry to know you did not have impeccable service and we will be following up with our team promptly. In the meantime, during your next visit, I would love to meet you in person and ensure everything goes perfectly. I can be reached best via email at sarah.rosenstein@earls.ca and hope to see you soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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8. K

   Keri

   VIP

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience. Our server Paul was the absolute best - all of his suggestions were spot on. We had a great night and we’ll be back!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hi KAC1114, Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience at Earls Kitchen + Bar - Boston - Prudential Center. It's fantastic to know that our team's suggestions were spot on and that the night was a great one for you. Your kind words mean a lot to us and we're looking forward to your next visit. Best Regards, The Management Team
   

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9. m

   mickig

   VIP

   Greater Boston

   8 reviews

   4.0

   8 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I was really looking forward to the shrimp thing I used to have but it wasn’t on the menu;( The tuna bowl was very good It was my anniversary and Will brought me a rose and thank me for celebrating with them. That was just the best ever !!!!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 5 days ago

   Hello and thank you for your kind words about our team and restaurant. We are honored you chose us to celebrate your anniversary. Our team looks forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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10. M

    Mani

    Los Angeles

    1 review

    2.0

    1 review

    Dined 6 days ago

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 5

    A lot of vegetarian options removed from the menu, including crispy tofu sushi tacos and impossible burger. The food was cold.
    

    Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

    Hi Mani, thank you for taking the time to leave us a review. I am truly sorry to hear some of your favorite items have been removed from the menu in addition to your food being cold. Please know this is unacceptable at any Earls and I will be immediately addressing it with my team. If willing, I would love to invite you back to help you find some NEW items you might love and ensure all of your food comes out perfectly. I can be reached best via email if you would like to rebook at sarah.rosenstein@earls.ca I look forward to hearing from you soon. Cheers, Sarah Rosenstein- Restaurant Manager
    

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