Earls Kitchen + Bar - Brentwood

Review summary

1. G

   Gennie

   Vancouver

   32 reviews

   vip
   2.0

   32 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We were very disappointed by the service we received. Our server told us they were out of the happy hour white wine. We expressed that we were there for white wine but the bar manager did not offer an alternative and there was no apology. We received very minimal service even though the bar was not busy. It definitely wasn’t the typical Earls service or experience I’m used to.
   

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2. Y

   Yolanda

   Vancouver

   20 reviews

   5.0

   20 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great , music was a bit loud for Wales however staff was very helpful but turning it down a bit
   

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3. S

   Stephanie

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything tastes really good. Great happy hour options too
   

   Earls Kitchen + Bar - BrentwoodResponded 2 days ago

   Hi Stephanie, Thank you for the kind words! We’re so happy to hear that you enjoyed everything, and we’re glad you took advantage of our happy hour options. We hope to see you again soon for another great experience! Cheers, Nadine Leach Assistant Guest Experience Manager
   

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4. T

   Tracey

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Lovely decor, good food, great staff! I didn't realize there was an Earl's at this location - I'll be back.
   

   Earls Kitchen + Bar - BrentwoodResponded 2 days ago

   Hi Tracey, Thank you for your lovely review! We’re so glad to hear you enjoyed the decor, food, and our staff. It’s always great when guests discover a new location they love! We’d love to make your next visit a 5-star experience—please feel free to email our Guest Experience Manager at antonella.barba@earls.ca with any suggestions or feedback on how we can improve. Looking forward to welcoming you back soon! Best regards, Nadine Leach Assistant Guest Experience Manager
   

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5. J

   Jordan

   Vancouver

   4 reviews

   vip
   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for happy hour brunch. Great service, amazing food and great happy hour prices! You can always count on Earls Brentwood to provide a great experience!
   

   Earls Kitchen + Bar - BrentwoodResponded 3 days ago

   Hi Jordan, Thank you so much for this review! We are thrilled to hear that you had an excellent experience when dining in for brunch at our restaurant! Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Antonella Barba Guest Experience Manager
   

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6. N

   Nelou

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I've been to nearly every Earls in the greater Vancouver area and even used to work at the test kitchen, and I can say that hands down this Earls is my all-time favourite. The decor is cozy and aesthetic, the lighting is warm, and you really feel like dining in a stylish hotel lounge. The food is EXCELLENT. The kale and mushroom pizza is the best white pizza I've ever had and I really hope they never take it off the menu. Our server, Tiana, was absolutely lovely and handled everything with the utmost professionalism and perfect timing. I also really appreciated the surprise sticky toffee pudding dessert with the candle she brought us for my birthday. Top notch. Thank you!
   

   Earls Kitchen + Bar - BrentwoodResponded 2 days ago

   Hi Nelou, Wow, thank you so much for your incredible review! We’re absolutely thrilled to hear that our Earls location is your all-time favorite, especially considering your extensive experience with the brand. It means a lot to us that you enjoyed both the atmosphere and the food—especially that kale and mushroom pizza! We’ll make sure to pass along your kind words to Tiana, who will be so happy to hear she made your birthday celebration extra special. We truly appreciate your support and can’t wait to welcome you back for another top-notch experience! Cheers, Nadine Leach Assistant Guest Experience Manager
   

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7. D

   Daniel

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Had dinner with couple of friends of mine to catch up. The food was great no complaints. However, we felt like we were rushed. The waiter would come by very often to ask if we wanted the bill. We have a two hour dinner time slot. Our reservation was on 6:45 and we left at 8pm. That really killed the vibes here. My friends even thought it seems like they want us out midway to our conversation.
   

   Earls Kitchen + Bar - BrentwoodResponded 2 days ago

   Hi Daniel, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the food! However, we're sorry to hear that the pacing of your experience didn’t meet expectations. We always want our guests to feel relaxed and able to enjoy their time, and it sounds like we missed the mark on this occasion. We’ll be sure to share your comments with our team to ensure that future guests have the space to enjoy their meals without feeling rushed. We appreciate your understanding, and we hope you'll give us another chance to create a more enjoyable and laid-back atmosphere next time. Best wishes, Nadine Leach Assistant Guest Experience Manager
   

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8. D

   Diane

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on December 3, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The ambiance is lovely and the staff is attentive.
   

   Earls Kitchen + Bar - BrentwoodResponded 6 days ago

   Hi Diane! I am thrilled to hear you found the ambiance here at Earls Brentwood to be lovely and that our staff was very attentive throughout your service! We always strive to improve, if you have any feedback that would make this review a 5 star please reach out to myself, Antonella Barba (antonella.barba@earls.ca) Thank you! Antonella Barba Guest Experience Manager
   

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9. M

   Michele

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on December 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Was really looking forward to the sticky toffee pudding but it was so dry I couldn't finish it.
   

   Earls Kitchen + Bar - BrentwoodResponded 6 days ago

   Hi Michele! I am glad to hear for the most part your experience was great! I am sorry that the sticky toffee pudding was not up to our standards. We love feedback here and I will pass this along to my team to ensure our toffee pudding is up to its usual standards. On your next visit with us we will bring you a toffee cake to enjoy for you and your group! Cheers, Antonella Barba Guest Experience Manager
   

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10. N

    Nandini

    Chicago

    5 reviews

    4.0

    5 reviews

    Dined on December 2, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    It was a good experience! Our server, Marissa was awesome and she accomodated our requests and was great at suggesting good drinks and dessert!
    

    Earls Kitchen + Bar - BrentwoodResponded on December 3, 2024

    Hi Nandini, Thank you for the great feedback! We’re so happy to hear that Marissa took such great care of you and helped make your experience even better with her drink and dessert recommendations. We’ll be sure to pass along your kind words to her. We look forward to welcoming you back soon for another fantastic visit! Best regards, Nadine Leach Assistant Guest Experience Manager
    

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