Earls Kitchen + Bar - Brentwood

Review summary

1. s

   shelley

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Shannon was amazing. Wonderful smile and helpful in helping us choose. Fun time!!!
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Shelley, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Nadine Leach Assistant Guest Experience Manager
   

   Is this helpful?

   Report
2. J

   Jack

   Leinster

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great drinks and great service. Would recommend
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Jack, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Antonella Barba Guest Experience Manager
   

   Is this helpful?

   Report
3. K

   Kalliopi

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food and service were great. One thing that left a sour taste in my mouth is the overcharge or not being forthcoming about a charge. My friend and I both ordered the steak frites. The server asked, would you like it with peppercorn or truffle butter. We both said truffle butter. The server presented it as a choice between two- not an upgrade or an additional charge. We were both shocked to see that we were both charged $4 each for the butter. We were both given impression that it was a choice not an additional cost. In my opinion, that’s not an honest way of doing business.
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Kalliopi, Thank you so much for providing us with this feedback. I will make sure moving forward our verbiage for any additional features to meals is better reflected and provides insight on wether it is an additional charge or included. Please feel free to email me (antonella.barba@earls.ca) and I would be happy to provide you with a refund on the additional charge. Cheers, Antonella Barba Guest Experience Manager
   

   Is this helpful?

   Report
4. K

   Kevin

   Vancouver

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   As always and consistently… great service and food! Keep up the great work!!
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi, Thank you for reviewing your most recent visit to our location, it is much appreciated! Here at Earls, we are always striving for 5-star reviews; if there is anything specific you believe we could improve on to elevate your experience to a 5-star, please don’t hesitate to let us know, and if possible, please reach out to our Guest Experience Manager, Antonella Barba (antonella.barba@earls.ca). Best regards, Nadine Leach Assistant Guest Experience Manager
   

   Is this helpful?

   Report
5. J

   Jennifer

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to celebrate an annual Christmas exchange and were treated to wonderful service by Mabel who went above and beyond to make our evening special. In addition to Mabel’s excellent service we had the wonderful and amazing service of Bowen as well together they were the dynamic duel of Earl’s this evening. Absolutely stellar experience all around which far exceeded our expectations.
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Jennifer, Thank you for leaving this amazing review for both Mabel and Bowen! We are so happy to hear that your Christmas exchange here at Earls Brentwood was one to remember. I will be passing this message along to both of them to recognize them for their great work! Looking forward to hosting you soon. Cheers, Antonella Barba Guest Experience Manager
   

   Is this helpful?

   Report
6. Z

   Zahra

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for our staff Christmas party and the staff were great at keeping up with our table. Our server was very helpful with the menu giving us options for additions and substitutions that we didn't know were available. This allowed all of us to have a great night! we started during happy hour and all the servers we encountered made sure that we got our drinks and appy orders in before the cut off. had a great night!
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Zahra, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Nadine Leach Assistant Guest Experience Manager
   

   Is this helpful?

   Report
7. P

   Patricia

   Vancouver

   14 reviews

   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rachel was our server provided excellent service.
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Patricia, We are so glad to hear you had a great time at our restaurant. It is great to see that Rachel provided you and your group with excellent service to make your experience a memorable one. Looking forward to welcoming you back soon. Cheers, Antonella Barba Guest Experience Manager
   

   Is this helpful?

   Report
8. L

   LINDA

   Vancouver

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   I find the noise level too high. It was difficult to carry on a conversation.
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Linda, Thank you for sharing your experience. We're sorry to hear that the noise level impacted your visit. We strive to create a comfortable environment and atmosphere for all our guests. We will work to minimize the disruptions in the future. Your feedback is important to us, and we appreciate you bringing it to our attention. Cheers, Antonella Barba Guest Experience Manager
   

   Is this helpful?

   Report
9. F

   Francesca

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food and atmosphere was great. Wanted to give a shout out to Cyrus our server, my friend and I kept saying to each other how genuine he came across and how great his service was!
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Francesca! Thank you so much for this review. We are glad to here about your great experience here at Earls Brentwood! Glad to see Cyrus was able to provide you and your friend with a welcoming and genuine service. Looking forward to hosting you again soon. Cheers, Antonella Barba Guest Experience Manager
   

   Is this helpful?

   Report
10. C

    Chey

    Vancouver

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Love the ambience and food was great as usual. We’re having an early Christmas dinner with friends and Adam our server tonight did a very good job with everything.They even got the kids some desserts! Thanks for making this night a memorable one!
    

    • 
    • 
    • 

    Earls Kitchen + Bar - BrentwoodResponded today

    Hi Chey, Thank you so much for this review! We are thrilled to hear that your Christmas dinner here was a memorable evening! I will pass along the message to Adam on his great work to provide great service for your group. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Antonella Barba Guest Experience Manager
    

    Is this helpful?

    Report