Earls Kitchen + Bar - Brentwood

Review summary

1. M

   Maria

   Vancouver1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service! Pizza was good. Would return again!
   

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2. N

   Nan

   Vancouver4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earls Brentwood has become our go-to spot for every family celebration, and for good reason! Every visit is a fantastic experience, with exceptional food, top-notch service, and a welcoming atmosphere. They always accommodate our large party with ease, making each gathering stress-free and enjoyable. We've even had the same server a few times, and her thoughtful gestures—like remembering our special occasions and making us feel truly welcome—make all the difference. Highly recommend this location for any special occasion or just a great meal!
   

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3. L

   Louise

   Vancouver17 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Everything was good, even if they mixed up my order. I kept it -my choice- and it was tasty. Service was good & very nice people. Mistakes happen & all was good.
   

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4. J

   Josie

   Vancouver2 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Lovely setting. Attentive service. Waited a long time for our food. One appetizers from Bite of Burnaby was not available.
   

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5. S

   Sophia VIP

   Vancouver9 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and lovely meal! Will be back again. Great place to take clients for lunch and the General Manager, Adrijana is super friendly and talkative! Thank you!
   

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6. z

   zureen

   Vancouver5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect. Took my family who was visiting and they loved it. Thank you.
   

   Earls Kitchen + Bar - BrentwoodResponded 4 days ago

   Hi Zureen, I’m so happy to hear that everything was perfect and that your family enjoyed their visit! It means a lot to us that you chose Brentwood for a special time with your loved ones. Looking forward to hosting you soon for another wonderful dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
   

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7. k

   kam

   Vancouver3 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food and ambience was great . It was a child's birthday, Birthday girl really enjoyed it
   

   Earls Kitchen + Bar - BrentwoodResponded 4 days ago

   Hi Kam, I’m so glad to hear the food and ambiance were great, and that the birthday girl had a fantastic time! We love being a part of special moments like that and take pride to provide great service and food to our guests. Hope to see you all again soon to celebrate more happy occasions! Cheers, Sofiia Mosalam Guest Experience Manager
   

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8. OT

   OpenTable Diner VIP

   Vancouver1 review

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We waited 45 minutes for our food. When it arrived it was barely luke warm. Side salad had zero salad dressing
   

   Earls Kitchen + Bar - BrentwoodResponded on March 10, 2025

   Dear guest, Thank you for your feedback, and we sincerely apologize for the delays and the quality of your food. This is not the experience we aim to provide at Earls Brentwood. We understand your frustration with the wait and the issues with your food. We’ll address both concerns with our kitchen team to ensure that this doesn’t happen again. Your experience matters to us, and we’d love to have the opportunity to make it right. Please reach out to me directly by emailing me at sofiia.mosalam@earls.ca if you'd like to discuss further and I would love to compensate for your visit. Cheers, Sofiia Mosalam Guest Experience Manager
   

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9. S

   Sylvia

   Vancouver23 reviews

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Overall food was fair and familiar but uninspired. Earls is Earls. Service was attentive at the beginning but then slowly waned as the afternoon progressed. A big-box restaurant chain that you can rely on for half-decent food and service. Side note: bathrooms are beautiful.
   

   Earls Kitchen + Bar - BrentwoodResponded on March 10, 2025

   Hi Sylvia, Thank you for your feedback! We appreciate you taking the time to share your experience with us. We're sorry to hear that the food and service didn't fully meet your expectations. At Earls Brentwood, we strive to deliver a consistently great experience, and we’ll be sure to address the areas where we fell short, particularly with the service during your visit. We hope to have the chance to win you back as our guest and redeem your experience. Kindly reach out to me at sofiia.mosalam@earls.ca Warm regards, Sofiia Mosalam Guest Experience Manager
   

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10. T

    Terra VIP

    Vancouver7 reviews

    5.0

    Dined on March 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I brought my dad to this location last year for his birthday and he enjoyed it so much that we came back this year. We even had the same server as last time. The service was top-notch and the server made my dad feel special for his birthday. He made my Dad’s day. The bite of Burnaby menu was great and all the food was amazing.
    

    Earls Kitchen + Bar - BrentwoodResponded on March 10, 2025

    Hi Terra, Thank you so much for your wonderful review! We’re so happy to hear that your dad’s birthday celebration with us was just as special this year as it was last year. It’s great to know that the service and food made such an impression, and we're thrilled to hear that your server helped make your dad feel extra special. We'll be sure to pass along your kind words to them! We're looking forward to welcoming you both back again soon for more great experiences. Thank you for making us a part of your celebration! Cheers, Sofiia Mosalam Guest Experience Manager
    

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