Earls Kitchen + Bar - Brentwood

Review summary

1. S

   Sylvia

   Vancouver22 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Overall food was fair and familiar but uninspired. Earls is Earls. Service was attentive at the beginning but then slowly waned as the afternoon progressed. A big-box restaurant chain that you can rely on for half-decent food and service. Side note: bathrooms are beautiful.
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Sylvia, Thank you for your feedback! We appreciate you taking the time to share your experience with us. We're sorry to hear that the food and service didn't fully meet your expectations. At Earls Brentwood, we strive to deliver a consistently great experience, and we’ll be sure to address the areas where we fell short, particularly with the service during your visit. We hope to have the chance to win you back as our guest and redeem your experience. Kindly reach out to me at sofiia.mosalam@earls.ca Warm regards, Sofiia Mosalam Guest Experience Manager
   

   Is this helpful?

2. OT

   OpenTable Diner VIP

   Vancouver1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We waited 45 minutes for our food. When it arrived it was barely luke warm. Side salad had zero salad dressing
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Dear guest, Thank you for your feedback, and we sincerely apologize for the delays and the quality of your food. This is not the experience we aim to provide at Earls Brentwood. We understand your frustration with the wait and the issues with your food. We’ll address both concerns with our kitchen team to ensure that this doesn’t happen again. Your experience matters to us, and we’d love to have the opportunity to make it right. Please reach out to me directly by emailing me at sofiia.mosalam@earls.ca if you'd like to discuss further and I would love to compensate for your visit. Cheers, Sofiia Mosalam Guest Experience Manager
   

   Is this helpful?

3. T

   Terra VIP

   Vancouver7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I brought my dad to this location last year for his birthday and he enjoyed it so much that we came back this year. We even had the same server as last time. The service was top-notch and the server made my dad feel special for his birthday. He made my Dad’s day. The bite of Burnaby menu was great and all the food was amazing.
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Terra, Thank you so much for your wonderful review! We’re so happy to hear that your dad’s birthday celebration with us was just as special this year as it was last year. It’s great to know that the service and food made such an impression, and we're thrilled to hear that your server helped make your dad feel extra special. We'll be sure to pass along your kind words to them! We're looking forward to welcoming you both back again soon for more great experiences. Thank you for making us a part of your celebration! Cheers, Sofiia Mosalam Guest Experience Manager
   

   Is this helpful?

4. a

   alison VIP

   Vancouver29 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful new location! Great vibe sat in lounge part place was hoppin!
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Alison, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
   

   Is this helpful?

5. M

   Movy

   Vancouver10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were excellent. We enjoyed our time there
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Movy, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
   

   Is this helpful?

6. M

   Mackenzie VIP

   Vancouver6 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Adam & Matt were incredible! Can’t wait to come back
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Mackenzie, Thank you so much for the amazing review! We're so happy to hear that Adam and Matt took such great care of you during your visit. We’ll be sure to pass along your kind words to them! We can’t wait to welcome you back for another fantastic experience. See you again soon! Cheers, Sofiia Mosalam Guest Experience Manager
   

   Is this helpful?

7. F

   Farah VIP

   Vancouver21 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and ambiance. Excellent service. Thank you!!
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Farah, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
   

   Is this helpful?

8. S

   Shelley VIP

   Vancouver33 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrating a birthday lunch. Shannon was our waitress, she was just wonderful! Fun, sweet and knowledgeable! Our food was perfect! Salad and salmon, might sound boring but it was anything but. Seasoned and cooked to perfection. The salad had the right amount of dressing (most don’t want an overdressed salad). Beautiful sunny room! Thank you Earl’s you never disappoint
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Shelley, Thank you so much for sharing your experience with us! We’re so happy to hear that Shannon made your birthday lunch extra special—she’s fantastic, and we’ll be sure to pass along your kind words to her. We’re also thrilled that you enjoyed the salmon and salad; it’s great to know everything was cooked to perfection and served just right. We appreciate you choosing Earls to celebrate and can’t wait to welcome you back for more great experiences in our sunny room! Happy belated birthday again! Cheers, Sofiia Mosalam Guest Experience Manager
   

   Is this helpful?

9. A

   Amanda

   Vancouver3 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shannon our server was amazing. Super sweet and attentive. Made our special occasion wonderful
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Amanda, Thank you for taking the time to review us! We're so happy to hear that Shannon made your special occasion even more memorable. We’ll be sure to pass along your compliments to her. We look forward to celebrating with you again at Earls Brentwood soon! Cheers, Sofiia Mosalam Guest Experience Manager
   

   Is this helpful?

10. E

    Evie

    Vancouver6 reviews

    5.0

    Dined on March 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service was excellent and the food was delicious. Very enjoyable experience.
    

    • 

    Earls Kitchen + Bar - BrentwoodResponded 5 days ago

    Hi Evie, Thank you so much for your kind words! We're thrilled to hear that you enjoyed both the service and the food. It was a pleasure having you with us, and we look forward to welcoming you back to Earls Brentwood soon for another great experience! Cheers, Sofiia Mosalam Guest Experience Manager
    

    Is this helpful?