Earls Kitchen + Bar - Burlington

Review summary

1. OT

   OpenTable Diner

   Toronto

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Don’t go there for Birthday really poor service, drinks were wrong after having to repeat them more than 5 times, food took almost an hour to arrive. Overall bad experience.
   

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2. A

   Akshita

   Toronto

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Okay, here is my honest review and no harsh feelings are attached to it. I feel like the place have a chance of improvement. I had some really good memories of this place before October 2024. So things changed very recently. Not sure what happened I have been to the place twice, once in october and yesterday (nov 30), both of the times on Weekends (Saturday) Here are 5 mild concerns that really can be improved before it turns into major one. 1. If the group of people order same thing- but the quantity of the exact same thing differs it really upsets the mood. 2. Most of things were out of stock- had to change our order 2 times (both times of my visit) 3. You order something and get something completely different. Attention to details seems really off lately with lack of presentation. Examples- sangria with no fruits or any presentation. Not even an effort to make it look good. Specifically white sangria which was order mismatch of red sangria. 4. Your order takes toooo long to be served 5. The new california sushi is good but the presentation of dish is so inconsistent that they miss out on sauce, wasabi and ginger. Again have to remind and wait. I used to come to this place on multiple occasions and it used to be my favourite place. But lately the place lost its touch of taste, consistency, attention to details, and have been really unorganized with overwhelmed staff. Either increase the staff or just open for limited hours on weekends especially if half of the things go out of stock.
   

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3. C

   Christine

   Toronto

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I love Earl's in Burlington. I love the vibe and decor. I love the blackened chicken.
   

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4. M

   Mike

   Toronto

   2 reviews

   vip
   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic food and great service! The dining room was cold. Perhaps the heating hasn’t caught up to the plummeting temperatures outside.
   

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5. P

   Patricia

   Toronto

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a lovely late lunch during Happy Hour and enjoyed some of those options. Everything was delicious and well presented. The area we were sitting at had a cold draft from the front door and the mall entrance area and this was the only negative.
   

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6. S

   Suneal

   Toronto

   29 reviews

   vip
   5.0

   29 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience today for lunch with our friends.
   

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7. L

   Laurie

   Toronto

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I had crab cake eggs Benedict and my meal was delicious. The service was very good. The music was a little loud for a Saturday afternoon. Overall it was a very good experience
   

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8. A

   Anne

   Toronto

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food was good and our waitress was lovely. I made a reservation and stood in line til it was my turn to tell the Host I had one. There were others in front of me who did not have a reservation and were told to take a seat in the waiting area; I was told the same. I watched as 4 parties without reservations were seated before me which leaves me with the question why use the app and even make a reservation if they take you as first come, first served. That was the only negative issue that I encountered; otherwise the experience was pleasant.
   

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9. V

   Val

   Toronto

   1 review

   5.0

   1 review

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time eating at restaurant. Was not disappointed! Delicious food!
   

   Earls Kitchen + Bar - BurlingtonResponded 7 days ago

   Hello, Thank you so much for the great review! We look forward to hosting you again soon. Take care, Paloma May, Guest Experience Manager
   

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10. R

    Renata

    Toronto

    1 review

    vip
    4.0

    1 review

    Dined on November 21, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    Our server, Sam was amazing. The food was mediocre at best. I had the chicken with noodles. There was barely any chicken there. There were barely any vegetables there, and the noodles were tasteless. For the prices that are being charged one would expect quite a bit more. 
    

    Earls Kitchen + Bar - BurlingtonResponded on November 23, 2024

    Hello, My name is Paloma, I am the Guest Experience Manager at Earls Burlington. Thank you for coming to Earls, we apologize your experience did not live up to our expectations. If you would like to speak more about this matter please reach out to me at paloma.may@earls.ca. Paloma May Guest Experience Manager
    

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