Earls Kitchen + Bar - Burlington

Review summary

1. A

   Anne

   Toronto

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food was good and our waitress was lovely. I made a reservation and stood in line til it was my turn to tell the Host I had one. There were others in front of me who did not have a reservation and were told to take a seat in the waiting area; I was told the same. I watched as 4 parties without reservations were seated before me which leaves me with the question why use the app and even make a reservation if they take you as first come, first served. That was the only negative issue that I encountered; otherwise the experience was pleasant.
   

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2. V

   Val

   Toronto

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time eating at restaurant. Was not disappointed! Delicious food!
   

   Earls Kitchen + Bar - BurlingtonResponded 3 days ago

   Hello, Thank you so much for the great review! We look forward to hosting you again soon. Take care, Paloma May, Guest Experience Manager
   

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3. R

   Renata

   Toronto

   1 review

   vip
   4.0

   1 review

   Dined on November 21, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our server, Sam was amazing. The food was mediocre at best. I had the chicken with noodles. There was barely any chicken there. There were barely any vegetables there, and the noodles were tasteless. For the prices that are being charged one would expect quite a bit more. 
   

   Earls Kitchen + Bar - BurlingtonResponded 7 days ago

   Hello, My name is Paloma, I am the Guest Experience Manager at Earls Burlington. Thank you for coming to Earls, we apologize your experience did not live up to our expectations. If you would like to speak more about this matter please reach out to me at paloma.may@earls.ca. Paloma May Guest Experience Manager
   

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4. k

   katherine

   Toronto

   5 reviews

   vip
   1.0

   5 reviews

   Dined on November 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Whenever I go to this location they always have a special talent of having the worst service ever. I had booked a dining room (front) table and they were really confused and wanted to seat us in the bar which we were told for a table in the dining room would be another 20 mins wait. Once we corrected them they realized they were wrong and sat us in the correct seat. We ordered gingerale and sparkling water and wine to start - the gingerale came with ice and lemon but when we asked for ice and lemon for the water we did not receive it. When we asked again we were told the gingerale already has ice and lemon? Finally the ice and lemon came but separately and by the time we got the ice the water was already finished. Wine was half price and was not discounted on the receipt. Another inconvenience of having to wait for this correction. Service is always an issue here at this location compared to Sherway, and Yorkdale. Save your time and drive to a better location
   

   Earls Kitchen + Bar - BurlingtonResponded on November 20, 2024

   Thank you for taking the time to review Earls Kitchen + Bar - Burlington. I am very sorry to hear of the poor experience you had as this is by no means our standard. I will be following up with all relevant parties to ensure experiences like this are not repeated, as well as serve as a learning tool for our team in the future. I'd like to note that our half price wine is only on Tuesdays now and on Wednesdays we have $5 off steaks! Thank you again for taking the time to share your dining experience with us, do not hesitate to email me! Kind Regards, Paloma May - Guest Experience Manager paloma.may@earls.ca
   

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5. J

   Jill

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on November 19, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   I was disappointed in the service I received when I walked in. I want greeted as the person was on the phone and seemed busy. I just stood there until someone wise came up and I told her I had a reservation, she told me I could have a seat mix figured it was because I was waiting on someone she was about 10 mins early. The person I was waiting for came and we stood up to be seated, there were 3 women behind us who just walked in. We were told our table wouldn't be ready for until our reservation time - which was in 5 minutes and the other 3 ladies were seated ahead of us. We just sat there until we were finally called and there were plenty of tables and servers so it didn't make a lot of sense to wait on a Tues night. Our server was great, but neither of us could figure out what the wait was about. I guess making a reservation was the error.
   

   Earls Kitchen + Bar - BurlingtonResponded on November 20, 2024

   Thank you for taking the time to review Earls Kitchen + Bar - Burlington. I am very sorry to hear of the poor experience you had as this is by no means our standard. I will be following up with all relevant parties to ensure experiences like this are not repeated, as well as serve as a learning tool for our team in the future. As it is imperative we renew your faith in our brand, I would be grateful for the opportunity to have you back in the restaurant for a redo dining experience at our expense. Please let me know if this is feasible by emailing me at paloma.may@earls.ca and I will set up a reservation. Thank you again for taking the time to share your dining experience with us and I look forward to hearing from you. Kind Regards, Paloma May paloma.may@earls.ca
   

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6. B

   Bill

   Toronto

   18 reviews

   vip
   5.0

   18 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We always enjoy Earls. Today, for the most part, was no exception. The wait staff was really friendly. Only issue was, the Cob Salad was over dressed, so somewhat soggy and the Spicey Chicken sandwich I had was not as good as previously - not all that spicy. No issues severe enough that we wouldn't return.
   

   Earls Kitchen + Bar - BurlingtonResponded on November 20, 2024

   Hi, Thank you for the generous 5-star review! Your feedback is invaluable to us. We're dedicated to elevating your experience even further next time. Best regards, Paloma May - Guest Experience Manager
   

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7. L

   Leslie

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant was busy - but our table reservation was on time. Parking was easy. I was meeting a friend who was traveling from St. Catherines - so Earls was a good choice. Easy to access from the highway
   

   Earls Kitchen + Bar - BurlingtonResponded on November 20, 2024

   Hello, Thank you so much for the great review! We look forward to hosting you again soon. Take care, Paloma May, Guest Experience Manager
   

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8. H

   Haley

   Toronto

   22 reviews

   vip
   4.0

   22 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food was very tasteful. Service was good. Love coming here.
   

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   Earls Kitchen + Bar - BurlingtonResponded on November 17, 2024

   Hello, Thank you so much for the great review! It is great to hear that Taylor was able to create a memorable experience for you. We will pass along the recognition. We look forward to hosting you again soon! Take care, Paloma May, Guest Experience Manager
   

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9. RB

   RobynB

   Las Vegas

   33 reviews

   vip
   3.0

   33 reviews

   Dined on November 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   It was decent finding the portions getting smaller and smaller each time
   

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   Earls Kitchen + Bar - BurlingtonResponded on November 16, 2024

   Hello, My name is Paloma, I am the Guest Experience Manager at Earls Burlington. Thank you for coming to Earls, we apologize your experience did not live up to our expectations. If you would like to speak more about this matter please reach out to me at paloma.may@earls.ca. Paloma May Guest Experience Manager
   

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10. I

    Ilda

    Toronto

    49 reviews

    vip
    5.0

    49 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5

    Great service! Shanna was our waitress & she was excellent!! Our meals were very good … I had the salmon dinner with rice & asparagus & my husband had a lobster tail & shrimp with mashed potatoes & sautéed mushrooms. The only issue we had was my husband’s dinner was cold (except for the sautéed mushrooms which were hot) The manager Paloma rectified the situation & we were very happy!
    

    Earls Kitchen + Bar - BurlingtonResponded on November 13, 2024

    Hello, Thank you so much for the great review! It is great to hear that Shaina was able to create a memorable experience for you. We will pass along the recognition. We look forward to hosting you again soon! Take care, Paloma May, Guest Experience Manager
    

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